We are looking for a Desktop Support Technician to deliver on-site technical assistance for employees in Jacksonville, Florida. This Contract position is suited for someone who enjoys solving end-user issues, preparing hardware for deployment, and supporting Windows-based environments in a busy workplace. The role combines hands-on device setup, troubleshooting, and customer-focused service to help keep daily operations running smoothly.<br><br>Responsibilities:<br>• Prepare, configure, and roll out desktop and laptop equipment, including replacing components and completing hardware upgrades as needed.<br>• Image and refresh computers using approved deployment methods while ensuring each device is set up according to established standards.<br>• Install, support, and maintain Windows 11 systems so that machines remain secure, stable, and ready for business use.<br>• Diagnose and resolve technical problems involving computers, printers, monitors, mobile devices, and other user-facing peripherals.<br>• Assist employees with operating system issues, application problems, connectivity concerns, and general workstation configuration requests.<br>• Record support activity thoroughly in the ticketing system, including issue details, troubleshooting steps, resolutions, and asset tracking information.<br>• Support employee onboarding and offboarding by setting up workstations, validating access, and confirming equipment readiness.<br>• Follow defined IT procedures, security requirements, and escalation paths when handling incidents and service requests.

• 1–3 years of experience providing technical support in a help desk or desktop support setting.<br>• Practical experience assembling, upgrading, imaging, and troubleshooting PC hardware.<br>• Solid working knowledge of Windows environments, including Windows 11 installation, setup, and end-user support.<br>• Familiarity with Active Directory tasks such as password resets, user lookups, and group membership updates.<br>• Experience using service desk or ticket management tools to document incidents and track resolutions.<br>• Strong communication and customer service skills with the ability to assist users clearly and professionally.<br>• Exposure to Microsoft 365 applications such as Outlook and Teams is preferred.<br>• CompTIA A+ certification or similar technical credential is a plus.

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