We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This is a 100% onsite, Contract to permanent position offering a great opportunity to grow within the organization. The role involves handling inbound calls, assisting customers with inquiries, and providing resolutions to warranty or dispute-related issues. Responsibilities: • Manage inbound customer calls professionally and efficiently, ensuring excellent service delivery. • Address customer inquiries related to products, services, warranties, and disputes. • Document customer interactions accurately within the system to maintain clear records. • Collaborate with team members to resolve complex customer concerns when required. • Learn and apply knowledge of furniture-related products and services to assist customers effectively. • Utilize Microsoft Office Suite and other tools to support daily operations. • Follow company protocols and maintain a business casual dress code while onsite. • Participate in training sessions to enhance customer service skills and adapt to company-specific processes. • Ensure customer satisfaction by maintaining a positive and helpful attitude in all interactions.

• Minimum of 1 year of experience in a call center or customer service role. • Strong ability to handle inbound calls with attention to detail and efficiency. • Familiarity with Microsoft Office Suite and standard office software. • Excellent communication skills, both verbal and written. • Ability to learn and adapt to product-specific knowledge, such as furniture-related queries. • Strong problem-solving skills to address warranty or dispute-related concerns. • Detail-oriented approach and ability to follow company policies, including dress code. • Willingness to work onsite in Irvine, California, during scheduled hours.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Irvine, CA
onsite
Contract / Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This is a 100% onsite, Contract to permanent position offering a great opportunity to grow within the organization. The role involves handling inbound calls, assisting customers with inquiries, and providing resolutions to warranty or dispute-related issues. Responsibilities: • Manage inbound customer calls professionally and efficiently, ensuring excellent service delivery. • Address customer inquiries related to products, services, warranties, and disputes. • Document customer interactions accurately within the system to maintain clear records. • Collaborate with team members to resolve complex customer concerns when required. • Learn and apply knowledge of furniture-related products and services to assist customers effectively. • Utilize Microsoft Office Suite and other tools to support daily operations. • Follow company protocols and maintain a business casual dress code while onsite. • Participate in training sessions to enhance customer service skills and adapt to company-specific processes. • Ensure customer satisfaction by maintaining a positive and helpful attitude in all interactions.
2026-02-13T18:48:40Z