Add your latest resume to match with open positions.
8 results for Customer Service Representative in Groton, CT
- Providence, RI
- remote
- Temporary / Contract
- 19.00 - 22.00 USD / Hourly
- We are looking for a Real Time Specialist I to support contact center performance in Providence, Rhode Island. This Long-term Contract position plays a key role in tracking intraday operations, identifying staffing risks, and helping leadership maintain service goals in a hybrid environment with up to three onsite days per week. The person in this role will work closely with supervisors, vendor partners, and internal stakeholders to improve workforce efficiency, strengthen agent support, and respond to changing business conditions throughout the day.<br><br>Responsibilities:<br>• Track queue activity and representative performance throughout the day to help the team stay aligned with monthly service objectives.<br>• Review attendance and schedule adherence in real time, flagging unreported absences and escalating concerns to the appropriate scheduling resource.<br>• Identify operational issues such as extended calls, staffing gaps, or performance disruptions and alert leadership when intervention is needed.<br>• Coordinate with vendor management and support contacts to improve results and maintain effective outsourced contact center operations.<br>• Recommend intraday schedule updates based on live conditions, emerging trends, and observed agent behavior.<br>• Prepare daily updates on projected service performance and staffing needs, partnering with operations leaders on necessary adjustments.<br>• Revise short-term staffing projections by analyzing current volume patterns, handle times, and historical data to determine resource requirements.<br>• Build productive working relationships with supervisors, team leads, agents, and internal business partners to uncover opportunities for greater efficiency and stronger engagement.
- 2026-11-03T20:53:45Z
- Oxford, MA
- onsite
- Permanent / Full Time
- 50000.00 - 55000.00 USD / Yearly
- <p>We are looking for a Customer Accounts Specialist to support business customers by managing orders with accuracy, urgency, and a high level of service in Oxford area. This position plays a key role in keeping account activity organized from order receipt through final delivery while maintaining clear communication with customers and internal teams. The ideal candidate brings strong spreadsheet skills, sound judgment, and the ability to balance multiple priorities in a fast-moving environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee assigned customer accounts throughout the full order lifecycle, from order entry and confirmation to shipment coordination and completion.</p><p>• Enter, update, and maintain order information across ERP tools, customer-facing portals, and related account management systems.</p><p>• Track inventory levels, open orders, and delivery schedules to spot potential issues early and help prevent service disruptions.</p><p>• Resolve account concerns such as shipment exceptions, product returns, credit requests, claims, and order discrepancies in a timely manner.</p><p>• Work closely with carriers and internal partners to arrange shipments, replacements, return activity, and required transportation documents.</p><p>• Keep customers informed about product availability, expected turnaround times, and any changes that may affect delivery commitments.</p><p>• Maintain accurate account records, including shipping preferences, routing details, and customer-specific instructions.</p><p>• Build and analyze Excel reports, including pivot table summaries, to monitor orders, inventory activity, backorders, and shipment performance.</p><p>• Partner with Sales, Operations, Production, Logistics, Accounting, and IT to support efficient and accurate fulfillment.</p><p>• Recommend practical process improvements while maintaining strong attention to detail and accountability across assigned accounts.</p>
- 2026-10-14T21:04:00Z
- Providence, RI
- onsite
- Temporary to Hire
- 17.00 - 20.00 USD / Hourly
- We are looking for a dependable Receptionist to join a legal office in Providence, Rhode Island on a contract-to-permanent basis. This position is ideal for someone who communicates clearly, stays organized, and remains calm while assisting callers who may be upset or under stress. You will serve as the first point of contact for the office, helping create a welcoming experience while supporting daily front desk operations. Legal office experience is helpful, but candidates with strong administrative skills and an interest in growing within the legal field are encouraged to apply.<br><br>Responsibilities:<br>• Manage a multi-line phone system by answering incoming calls promptly and directing them to the appropriate staff members.<br>• Place outbound calls as needed by following established talking points and office guidelines while maintaining a courteous approach in every interaction.<br>• Welcome visitors and provide courteous front desk support to ensure a positive first impression of the firm.<br>• Record messages accurately, capture important details, and relay information to the correct team members without delay.<br>• Support routine administrative activities such as data entry, scheduling assistance, and basic clerical tasks using standard office software.<br>• Communicate with individuals who may be experiencing difficult situations and respond with patience, empathy, and composure.<br>• Maintain organized reception and common areas while helping the office run smoothly throughout the day.
- 2026-10-23T15:54:06Z
- Pawtucket, RI
- onsite
- Temporary / Contract
- 20.90 - 24.20 USD / Hourly
- We are looking for a Collections Specialist to join our team in Rhode Island on a contract basis. This role focuses on connecting with customers regarding past-due commercial accounts, identifying the reasons for delayed payment, and helping move balances toward resolution through a thoughtful and service-oriented approach. The ideal candidate can balance persistence with empathy, investigate account issues carefully, and support timely payment outcomes while maintaining positive business relationships.<br><br>Responsibilities:<br>• Contact customers with overdue commercial balances through phone and email outreach to encourage prompt payment.<br>• Review account histories and billing details to determine the cause of unpaid invoices and clarify outstanding issues.<br>• Work with customers to resolve disputes, payment concerns, and account discrepancies that may be delaying collection.<br>• Maintain accurate records of collection activity, customer conversations, commitments, and follow-up actions.<br>• Partner with internal teams to research billing questions and support effective resolution of open account items.<br>• Use Sage 300 and related systems to track account status, document updates, and monitor collection progress.<br>• Prioritize high-value or aging accounts to maximize cash recovery within established timelines.<br>• Provide courteous, solution-focused service that supports payment resolution without using an aggressive collection style.
- 2026-10-29T15:24:06Z
- Hartford, CT
- onsite
- Temporary / Contract
- 66.50 - 77.00 USD / Hourly
- <p>We are looking for a strategic Chief Financial Officer to join our team on a Contract basis. This role will guide financial planning, liquidity management, and executive decision support while helping evaluate contractual and operational risk across the business. The ideal candidate brings strong judgment, analytical depth, and the ability to translate financial data into practical recommendations for leadership.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate commercial agreements, including security-related financing documents and confidentiality agreements, to identify financial exposure and reduce organizational risk.</p><p>• Assess customer and partner financial stability by reviewing company background, size, creditworthiness, and potential insolvency indicators through external business intelligence sources.</p><p>• Lead budgeting, forecasting, and financial modeling activities, including adapting plans into revised divisional reporting formats and providing analysis for senior leadership.</p><p>• Deliver executive-level insights through ad hoc financial reviews covering topics such as payment processing expenses, pricing considerations for major accounts, and commission structure analysis.</p><p>• Partner with operations, information technology, and other internal teams to examine cost drivers, support business cases, and improve financial decision-making.</p><p>• Support month-end close and financial reporting processes by ensuring accurate analysis of results, cash flow position, and capital needs.</p><p>• Assist with customs and tariff-related financial support in coordination with the Controller and other stakeholders as needed.</p><p>• Create clear documentation of finance processes, analyses, and key responsibilities to support continuity and knowledge transfer.</p>
- 2026-11-11T21:43:42Z
- Providence, RI
- onsite
- Temporary to Hire
- 20.90 - 24.20 USD / Hourly
- We are looking for a welcoming and organized Receptionist to support daily front desk operations in Providence, Rhode Island. This Contract to Permanent position is ideal for someone who enjoys creating a positive first impression, managing multiple priorities, and keeping office communications running smoothly. The person in this role will serve as a central point of contact for visitors, calls, and administrative coordination while contributing to a collaborative team environment.<br><br>Responsibilities:<br>• Greet visitors, answer incoming calls, and direct questions or requests to the appropriate team members in a timely manner.<br>• Manage front desk activities by monitoring communications, handling general inquiries, and maintaining a well-organized office presence throughout the day.<br>• Provide backup support for mailroom tasks, including preparing and coordinating FedEx shipments and assisting with incoming and outgoing deliveries.<br>• Use Microsoft Office applications and Microsoft Teams to support scheduling, communication, and routine administrative work.<br>• Help coordinate workplace gatherings, meetings, and special events in partnership with internal teams and organizational contacts.<br>• Maintain an approachable and service-oriented attitude while assisting with a wide range of office needs as they arise.<br>• Support shared administrative duties and contribute wherever needed to keep day-to-day operations organized and efficient.
- 2026-11-10T15:34:05Z
- Manchester, CT
- onsite
- Permanent / Full Time
- 65000.00 - 75000.00 USD / Yearly
- <p>Our client, a successful law firm, is seeking a Paralegal to support a busy litigation practice in Manchester, Connecticut. This role partners closely with attorneys throughout the life of personal injury cases, helping keep matters organized, moving forward, and well documented. The ideal candidate brings strong judgment, careful attention to detail, and the ability to manage competing priorities while maintaining clear communication with clients and external contacts.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate personal injury matters from intake through resolution by organizing records, tracking deadlines, and maintaining complete case files.</p><p>• Draft, review, and prepare legal correspondence, pleadings, discovery materials, and other case-related documents for attorney review.</p><p>• Communicate with clients, insurance representatives, medical offices, and opposing counsel to gather information and support case progress.</p><p>• Request, collect, and summarize medical records, billing documentation, and other evidence relevant to litigation and settlement discussions.</p><p>• Monitor court dates, filing deadlines, and case milestones to help ensure timely and accurate litigation support.</p><p>• Assist attorneys with trial preparation, including exhibit organization, document management, and compilation of case materials.</p><p>• Maintain accurate updates in case management systems and ensure documentation is filed and stored in an orderly manner.</p>
- 2026-11-06T20:18:42Z
- Farmington, CT
- onsite
- Temporary / Contract
- 59.38 - 75.00 USD / Hourly
- We are looking for a Contracts Manager to join a growing contracts team supporting a healthcare network in Connecticut. This long-term contract position focuses on preparing, negotiating, and administering a wide range of agreements while partnering with internal departments, affiliated entities, and external parties. The role offers the opportunity to contribute to contract operations, provide practical guidance on contractual terms, and help maintain strong compliance with applicable laws and organizational standards.<br><br>Responsibilities:<br>• Prepare, examine, and negotiate a variety of contract documents to support business and operational needs while aligning with legal and organizational requirements.<br>• Partner with internal teams, affiliated organizations, and outside parties to coordinate discussions, resolve contract issues, and move agreements through the review process efficiently.<br>• Evaluate existing agreements when needed to identify key obligations, risks, renewal considerations, and potential revisions.<br>• Provide guidance on contract language, legal provisions, and policy-related requirements to help stakeholders understand terms and obligations.<br>• Maintain accurate contract records and updates within the designated contract management database and related tracking tools.<br>• Draft clear correspondence and communicate regularly with business representatives and leadership regarding contract status, issues, and next steps.<br>• Monitor changes in relevant laws, regulations, and industry practices to support compliant and effective contract administration.<br>• Contribute to contract-related process improvements, compliance initiatives, system setup or administration activities, and the development of policies and procedures as needed.
- 2026-10-28T16:28:48Z