<p>We are seeking an experienced IT Technician to provide onsite support on a contract basis for a production team in Grand Rapids, Michigan. This contract position requires 40 hours per week and fully onsite in Grand Rapids. The ideal candidate will have manufacturing/plant floor IT Support experience.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite IT support for approximately 30–35 production team members, focusing on devices such as iPads and computers.</p><p>• Address technical issues promptly and ensure proper functioning of equipment and software.</p><p>• Guide users on IT processes and protocols to improve overall system usage and efficiency.</p><p>• Perform routine maintenance tasks, including weekly cleaning and upkeep of devices.</p><p>• Manage IT tickets, ensuring they are routed appropriately through the designated support provider.</p><p>• Collaborate with the remote IT support team for escalations and advanced troubleshooting.</p><p>• Provide training and instructions to end-users for better understanding of IT systems and tools.</p><p>• Support ipad devices in a manufacturing setting </p><p>• Ensure timely updates and patches are applied to all devices to maintain security and performance.</p><p>• Maintain clear communication with team members and stakeholders regarding IT-related concerns.</p>

<p>• Must have experience working with iPads and other production-related devices.</p><p>• Familiarity with managing service desk tickets and routing them through appropriate channels.</p><p>• Strong communication skills to effectively instruct and guide users on IT processes.</p><p>• Ability to perform routine equipment maintenance and ensure device readiness.</p><p>• Previous experience providing IT support in a production or similar environment.</p><p>• Capability to work independently while coordinating with remote support teams.</p><p>• Flexibility to adapt to a short-term, contract-based position.</p>

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