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2 results for It Technician in Grand Rapids, MI

Systems Engineer

Ada, MI
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Systems Engineer to support endpoint operations, cloud administration, and security-focused infrastructure initiatives for client environments in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys hands-on technical work across device management, Microsoft cloud platforms, and operational security tools. The role offers the opportunity to contribute to daily support activities, strengthen documentation, and partner with senior engineers on onboarding, monitoring, and remediation efforts. Responsibilities: • Oversee routine endpoint administration tasks across Windows and macOS devices, including health monitoring, patch deployment, and automation support through remote management platforms. • Provide operational support for directory and identity services by handling account lifecycle changes, group-based access updates, and basic device profile administration. • Assist with mobile and desktop management processes by supporting enrollment activities, reviewing compliance settings, and troubleshooting device configuration issues. • Review security notifications from managed detection tools, document investigative findings, and escalate suspicious activity while helping with containment steps as directed. • Support secure network access initiatives by helping configure Zero Trust tools, update access policies, and assist with client onboarding to cloud-based security services. • Participate in controlled firewall and network security changes on platforms such as FortiGate and Meraki while following established approval procedures. • Monitor threat visibility dashboards and endpoint security alerts, triage issues according to documented guidance, and maintain accurate ticket notes for follow-up. • Perform day-to-day Microsoft 365 and Entra ID administration, including mailbox support, permissions management, license updates, user maintenance, and collaboration platform troubleshooting. • Help maintain backup and disaster recovery operations by checking job status, escalating failures, validating restores, and keeping technical documentation current in system records. • Contribute to client onboarding and continuous improvement efforts by preparing configuration records, updating runbooks, supporting risk and impact assessments, and completing assigned technical learning plans.
2026-05-06T00:00:00Z

Systems Engineer

Ada, MI
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Systems Engineer to support modern endpoint administration, cloud services, and security operations for client environments in Ada, Michigan. This Long-term Contract position offers the opportunity to work across device management, identity platforms, Microsoft cloud technologies, and threat monitoring while partnering with senior engineers on both daily operations and project-based initiatives. The ideal candidate is organized, technically curious, and comfortable handling support, documentation, and controlled infrastructure changes in a fast-paced setting. Responsibilities: • Oversee routine management of Windows and macOS endpoints using remote monitoring and management tools, including patching, health checks, and automation support. • Maintain directory and identity administration tasks such as onboarding and offboarding users, assigning groups and applications, and supporting device profile deployment. • Provide support for mobile and endpoint management processes by assisting with enrollments, reviewing compliance settings, and resolving configuration issues. • Investigate security notifications from endpoint protection and detection platforms, document findings thoroughly, and escalate potential threats to senior engineers for further action. • Contribute to Zero Trust and network security initiatives by helping configure secure access tools, updating policy settings, and assisting with access onboarding activities. • Support firewall and network security change requests in accordance with defined approval and change control procedures. • Monitor threat intelligence and endpoint security dashboards, triage alerts based on established runbooks, and record actions in the ticketing system. • Perform day-to-day administration within Microsoft 365 and Entra ID, including mailbox support, collaboration platform configuration, permissions management, licensing, and account administration. • Assist with Azure infrastructure support, backup monitoring, restore validation, and maintenance of technical documentation such as asset records, diagrams, procedures, business impact analyses, and risk assessments. • Participate in onboarding projects, knowledge handoffs, certification development plans, and ongoing technical learning under the guidance of senior engineering staff.
2026-05-06T00:00:00Z