We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for customers, providing accurate information, processing requests, and maintaining a positive service experience across phone-based interactions. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach.• Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping.• Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail.• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.• Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary.• Document conversations, actions taken, and customer information clearly to support continuity and accuracy.• Deliver a consistent and positive experience that reflects the organization’s service standards and commitment to its community.• Collaborate with team members and supervisors to improve response times and support daily call center operations.

• Prior experience in customer service or call center support is required. • Comfortable managing inbound and outbound phone communication in a fast-paced environment. • Experience with order entry and maintaining accurate customer records. • Strong verbal communication skills with the ability to listen carefully and respond clearly. • Ability to multitask, stay organized, and manage several requests efficiently. • Basic computer proficiency and confidence working within customer service systems. • Detail-oriented demeanor, reliability, and a service-oriented mindset. • Ability to work effectively as part of a team while also handling responsibilities independently.

<h3 class="rh-display-3--rich-text">TalentMatch®</h3> Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.

Fort Atkinson, WI
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Fort Atkinson, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and ensuring each interaction is handled with professionalism and care. The person in this role will serve as a key point of contact for customers, providing accurate information, processing requests, and maintaining a positive service experience across phone-based interactions. **ON SITE ONLY** Responsibilities:• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service requests with a helpful approach.• Enter and update order information accurately in internal systems to ensure timely processing and dependable recordkeeping.• Handle a steady volume of customer interactions while maintaining quality, courtesy, and attention to detail.• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.• Resolve routine service issues efficiently and escalate more complex matters to the appropriate team when necessary.• Document conversations, actions taken, and customer information clearly to support continuity and accuracy.• Deliver a consistent and positive experience that reflects the organization’s service standards and commitment to its community.• Collaborate with team members and supervisors to improve response times and support daily call center operations.
2026-06-04T00:00:00Z