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4 results for Customer Service Representative in Cornelius, NC
- Charlotte, NC
- onsite
- Temporary / Contract
- 13.4615 - 15.587 USD / Hourly
- We are looking for a customer-focused Customer Service Representative to support a retail organization in Charlotte, North Carolina. This is a Contract position offering permanent weekday hours, where you will help resolve complex customer concerns across eCommerce and store-related channels while working closely with internal teams. The ideal candidate brings strong judgment, clear communication, and a genuine commitment to improving each step of the customer experience.<br><br>Responsibilities:<br>• Serve as the point of contact for escalated customer matters, guiding issues through to timely and effective resolution.<br>• Record case details, actions taken, and final outcomes accurately in customer service and case management platforms.<br>• Work closely with departments such as store operations, fulfillment, merchandising, marketing, credit, and customer care to address customer needs.<br>• Review recurring complaints, service patterns, and customer feedback to uncover opportunities for operational improvement.<br>• Track service performance and identify developing issues that could affect satisfaction across online and in-store experiences.<br>• Contribute to quality discussions, call evaluations, and coaching feedback efforts designed to strengthen service delivery.<br>• Apply approved resolution options and customer recovery measures in alignment with company standards.<br>• Maintain daily productivity while meeting service expectations, response targets, and customer satisfaction goals.<br>• Support additional customer experience initiatives and special assignments as business needs evolve.
- 2026-10-22T00:00:00Z
- Monroe, NC
- onsite
- Temporary to Hire
- 24 - 26 USD / Hourly
- We are looking for a Customer Service Representative to join a metal fabrication organization in Monroe, North Carolina in a contract-to-permanent capacity. This role is centered on delivering a high standard of support throughout the full customer order cycle, from initial order intake through shipment communication and invoice follow-up. The ideal candidate brings strong communication, careful attention to detail, and the ability to coordinate effectively with internal teams to keep customer needs on track.<br><br>Responsibilities:<br>• Process customer purchase orders accurately, verify key details, and enter updates into the company system while confirming timelines and order status information.<br>• Monitor incoming electronic orders, revisions, and customer requests submitted through portals, spreadsheets, and other channels, ensuring records remain current and complete.<br>• Partner with customers to share shipment schedules, explain delays, and gather any missing information needed to move orders forward.<br>• Work with the Accounts Receivable team to investigate billing questions and help resolve invoice-related concerns promptly.<br>• Serve as a primary point of contact for customers regarding product or delivery issues, providing timely follow-up and practical solutions.<br>• Assess order urgency, material availability, and potential shortages to help establish priorities and communicate critical needs to production, scheduling, and shipping teams.<br>• Identify transportation or delivery challenges, address service concerns, and discuss premium freight implications with customers when expedited arrangements are necessary.<br>• Support account coordination activities by maintaining accurate order, inventory, and shipping documentation across the customer service process.
- 2026-10-23T00:00:00Z
- Gastonia, NC
- onsite
- Temporary / Contract
- 20 - 25 USD / Hourly
- We are seeking a customer-focused detail oriented to provide exceptional support to customers through phone, email, and chat. The ideal candidate is a strong communicator who can efficiently resolve inquiries, maintain accurate records, and deliver a positive customer experience in a fast-paced environment. Key Responsibilities: Handle inbound and outbound customer communications Resolve customer inquiries, concerns, and service requests Document interactions accurately in CRM systems Research and troubleshoot customer issues Process orders, updates, and account changes as needed Collaborate with internal teams to ensure timely issue resolution Maintain service level expectations and quality standards
- 2026-10-22T00:00:00Z
- Charlotte, NC
- onsite
- Temporary / Contract
- 19 - 19.93 USD / Hourly
- We are looking for a Customer Service Manager - ENT to support customer-facing operations for a Contract position based in Charlotte, North Carolina. This role focuses on guiding service activities before and after delivery, helping customers navigate order status, product availability, scheduling, and issue resolution. The ideal candidate brings strong leadership, clear communication, and a practical understanding of operations, logistics, and service quality in a fast-paced environment.<br><br>Responsibilities:<br>• Lead one project team or coordinate several smaller teams to deliver responsive support throughout the customer lifecycle<br>• Oversee customer inquiries related to order placement, inventory status, delivery timing, and post-sale service needs<br>• Partner with internal stakeholders across operations, logistics, warehousing, and supply chain functions to resolve service issues efficiently<br>• Monitor service performance and identify opportunities to improve workflows, response times, and overall customer satisfaction<br>• Use CRM and enterprise systems such as SAP R/3 to track requests, maintain accurate records, and provide status updates<br>• Prepare reports, schedules, and service documentation using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint<br>• Support coordination of shipping and delivery activities to help ensure products reach customers according to expectations<br>• Contribute to staffing and team support activities, including coordination related to hiring processes and day-to-day office functions
- 2026-10-21T00:00:00Z