We are looking for an Order Processor to join our team on a long-term contract basis in Long Beach, California. In this role, you will handle sales orders, customer inquiries, and effectively support the sales team by ensuring smooth operations. This position requires excellent organizational skills and the ability to resolve customer concerns promptly.<br><br>Responsibilities:<br>• Enter customer orders accurately into the system and provide price quotes upon request.<br>• Notify Sales Representatives and Regional Managers about product shortages and collaborate to address customer concerns.<br>• Maintain organized filing systems to support efficient order tracking and documentation.<br>• Identify and resolve discrepancies in orders to meet customer requirements.<br>• Coordinate the timely shipment of customer orders to ensure satisfaction.<br>• Communicate effectively with warehouse staff, credit teams, and other departments to resolve issues.<br>• Support customer service efforts by addressing inquiries and providing solutions to order-related problems.<br>• Utilize computer systems and office equipment to perform data entry and other administrative tasks.<br>• Assist in maintaining strong customer relationships through attentive and timely interactions.
We are looking for a detail-oriented Order Processing Staff member to join our team in Torrance, California. This Contract to permanent position involves managing customer orders, maintaining accurate records, and ensuring seamless communication with various departments. The role requires an individual with strong organizational skills and the ability to thrive in a fast-paced environment while upholding company standards.<br><br>Responsibilities:<br>• Process incoming customer orders with precision and efficiency.<br>• Monitor and address pending, unpaid, or shipment hold orders to ensure timely resolution.<br>• Update and manage customer records, including cancellations, name changes, and address modifications.<br>• Handle product returns and cancellations while ensuring proper documentation is maintained.<br>• Assist customers with regional registration updates and inquiries.<br>• Communicate with headquarters to resolve registration-related issues effectively.<br>• Identify and report system issues using designated ticketing platforms.<br>• Collaborate with the accounting team to address payment-related concerns and inquiries.<br>• Ensure compliance with company policies, including the no-overtime policy and deadline adherence.
<p>This position is replacing an employee who is retiring after 30+ years, with a planned last day of March 27th. The goal is to bring someone on before then to allow time for cross-training. The role will start as a contract position with potential to convert to a permanent role within about 90 days.</p><p> </p><p>The position will focus on processing paper-based contracts and entering them into the system, applying payments, maintaining multiple databases, reviewing summaries and reports, and vetting legal documentation. The role requires strong attention to detail, basic accounting knowledge (debits, credits, journal entries), basic Excel skills (formulas), and experience working with Adobe.</p><p><br></p><p>Key Responsibilities </p><p>Cemetery Data Processing (65%) </p><p>• Batch and process cemetery contract documents. </p><p>• Enter cemetery contracts, interment orders, service orders, and related documents into a proprietary database. </p><p>• Apply payments to contracts. </p><p>• Process adjustments including debit memos, credit memos, and journal vouchers. </p><p>• Process burial information and maintain record accuracy. </p><p>• Conduct thorough research of existing contracts and burial records from multiple sources to support data processing. </p><p>• Analyze large volumes of information and synthesize findings into clear, concise summaries. </p><p>• Retrieve and review document files for accurate system input. </p><p>• Assist with month-end closing tasks. Accounting Support (20%) </p><p>• Report revenue recognition income. </p><p>• Provide backup support to the AR Administrator for deposit processing and AR inquiries. Additional Duties (15%) </p><p>• Perform other duties as assigned.</p>