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2 results for Help Deskdesktop Support Analyst in Columbia, SC
- Rock Hill, SC
- onsite
- Temporary / Contract
- 30.00 - 35.00 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance in Rock Hill, South Carolina. This Long-term Contract position supports a healthcare and behavioral health setting where dependable user support, strong troubleshooting skills, and clear communication are essential. The role offers the opportunity to work across desktop support, end-user services, and select Microsoft 365 and basic infrastructure tasks within a team-oriented IT environment.<br><br>Responsibilities:<br>• Deliver first-line technical assistance for computers, software applications, password access issues, printing problems, and routine connectivity concerns.<br>• Set up, image, configure, and deploy workstations, laptops, displays, printers, and related end-user equipment.<br>• Support user account activities in Microsoft 365 and Active Directory, including access updates and basic administrative tasks.<br>• Coordinate onboarding and offboarding by preparing accounts, assigning equipment, resetting credentials, and managing appropriate system access.<br>• Track, update, and resolve support requests through the service desk system while keeping records accurate and current.<br>• Investigate common network-related issues involving Wi-Fi, switches, firewalls, and general connectivity, escalating more complex incidents when needed.<br>• Assess technical problems effectively and route advanced or unresolved issues to Tier 2 or senior IT team members at the appropriate time.<br>• Communicate clearly with employees throughout the support process to ensure a positive service experience and timely follow-up.<br>• Produce and maintain simple technical guides and knowledge base content to document recurring issues and standard support steps.<br>• Contribute to additional IT initiatives and day-to-day technology tasks as assigned by the team.
- 2026-10-13T13:44:04Z
- Greenwood, SC
- onsite
- Temporary / Contract
- 19.79 - 22.91 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for a Non-Profit organization in Greenwood, South Carolina. This Contract position will focus on desktop setup, workstation connectivity, and day-to-day user support in a fast-paced environment. The ideal candidate is comfortable with physical workstation installations, troubleshooting Windows-based systems, and responding to service requests with professionalism and efficiency.<br><br>Responsibilities:<br>• Install and connect desktop equipment, including monitors, cables, and peripheral devices at employee workstations.<br>• Provide on-site technical assistance for Windows 10 systems, resolving common hardware and software issues.<br>• Respond to service desk tickets and document support activities in a clear and timely manner.<br>• Troubleshoot connectivity, device configuration, and user access issues to restore productivity quickly.<br>• Support basic Active Directory tasks such as account assistance, password resets, and access verification.<br>• Organize and maintain workstation setups under desks and at desk level, ensuring equipment is properly connected and functional.<br>• Collaborate with internal staff to address technical needs and escalate more complex issues when necessary.
- 2026-10-07T16:53:44Z