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5 results for Product Technical Support Analyst in Clearwater, FL

Technical Product Support Analyst

Clearwater, FL
onsite
Contract / Temporary to Hire
21 - 23 USD / Hourly
Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support. Responsibilities:• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.• Maintain professionalism and de-escalate situations to ensure positive customer experiences.• Collaborate with team members to streamline communication and enhance problem-solving efforts.• Create and manage detailed documentation to support technical processes and training initiatives.• Stay updated on emerging technologies and improve technical skills continuously.• Perform repairs and maintenance on mechanical equipment as required.• Uphold teamwork and a positive attitude in all aspects of the role.• Ensure reliability and consistency in managing customer support tasks.
2026-04-14T00:00:00Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent
50000 - 70000 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-04-09T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Contract / Temporary to Hire
17.4135 - 20.163 USD / Hourly
The Product & Applications group is a specialized team within the Marketing organization responsible for delivering accurate, timely product and application support to both internal and external customers. This role serves as the first point of contact for troubleshooting inquiries related to instrument use, applications, maintenance, and best practices. The Technical Support Representative works closely with Marketing, Sales, Quality, and Operations teams to resolve customer issues and deliver a high level of technical support and customer service. Key Responsibilities<ul><li>Provide professional, timely responses to technical support requests received via phone, email, video call, or web form</li><li>Troubleshoot instrument-related issues, including mechanical, electronic, software, data, and chemistry-related concerns</li><li>Conduct post-sale product training sessions for customers</li><li>Assist customers in locating product documentation and resources</li><li>Document customer inquiries, quality concerns, warranty issues, and feedback in organizational systems</li><li>Generate repair and post-sale service quotes</li><li>Authorize, initiate, track, and manage customer product returns related to repair services</li><li>Maintain up-to-date product and application knowledge</li><li>Document problem statements, troubleshooting steps, and resolutions for all customer interactions</li><li>Partner with Quality teams to escalate and track product non-conformance complaints and communicate outcomes to customers</li><li>Identify potential sales opportunities and share insights with internal teams</li><li>Collect data and prepare reports on recurring technical issues, warranty trends, and system performance</li><li>Maintain accurate records in CRM systems for visibility across Marketing and Sales</li><li>Create and update CRM dashboards, reports, and activity logs</li><li>Enter and maintain leads, contact details, and account information, including updates to existing records</li><li>Log customer interactions such as calls, emails, and meeting notes to support full relationship history</li><li>Review and clean CRM data to ensure accuracy and integrity</li><li>Document instrument registrations</li><li>Prepare regular statistical reports for management related to support ticket volume and trends</li><li>Develop user-facing materials to improve system understanding and reduce support volume</li><li>Provide feedback to product management, sales, and engineering on opportunities for product improvement</li><li>Participate in continuous process improvement initiatives</li></ul>
2026-04-14T00:00:00Z

Technical Lead/Integrations Developer

Tampa, FL
remote
Temporary
50 - 60 USD / Hourly
Robert Half has a brand new opening for a Technical Lead / Integrations Developer for a 1 year contract, with a reputable higher-education client based here in the Tampa Bay area.Position is 100% REMOTE, and full-time hours.Interviews are actively being scheduled - Apply NOW! Looking for an experienced Technical Lead / Integrations Developer to support the design, development, testing, and maintenance of Oracle HCM Cloud integrations and extracts. This role requires a strong technical background in Oracle HCM, with hands-on experience delivering complex inbound and outbound integrations, reporting extracts, data loads, and workflow configurations across enterprise systems. Scope of Work:Integrations & Extract Development:<ul><li>Design, develop, and maintain Oracle HCM Extracts to retrieve HCM data and automate secure file transmissions.</li><li>Build and support integrations between Oracle HCM Cloud and external systems such as PeopleSoft, EBS, ADP, and Kronos.</li><li>Develop reporting templates (eText, RTF) and generate EDI/EFT files in delimited, fixed-width, and CSV formats.</li></ul>Data Conversion & Loading:<ul><li>Perform bulk data mapping and data loads using HCM Data Loader (HDL) and related tools including HSDL, FBL, PBL, HCM Extracts, and Fast Formulas.</li><li>Support data conversions and ongoing data maintenance activities based on business requirements.</li></ul>Reporting & Analytics:<ul><li>Develop BI Publisher reports using XML, SQL, JavaScript, CSS, CSV, and Excel outputs.</li><li>Build dashboards, analytics reports, prompts, and filters using the integrated OBIEE (Oracle Business Intelligence Enterprise Edition) platform to deliver real-time analysis.</li></ul>Workflow, Security & Configuration:<ul><li>Configure custom Oracle HCM workflows and approval hierarchies using the BPM (Business Process Management) approval tool for MSS (Manager Self Services) and ESS (Employee Self Services) processes.</li><li>Configure and maintain Oracle HCM Security and workflow processes.</li></ul>Testing, Support & Collaboration:<ul><li>Participate in all phases of the Software Development Life Cycle (SDLC).</li><li>Support integration testing and User Acceptance Testing (UAT); troubleshoot and resolve defects.</li><li>Provide design solutions for complex technical and business problems and support performance tuning.</li></ul>Deliverables:<ul><li>Oracle HCM integrations and extracts</li><li>Inbound and outbound interface files (EDI/EFT)</li><li>BI Publisher reports and analytics dashboards</li><li>Technical design, configuration, and support documentation</li><li>Unit, system, and UAT support artifacts</li></ul>
2026-04-06T00:00:00Z

Technical Product Owner - Oracle HCM Cloud Systems

Tampa, FL
onsite
Temporary
40 - 45 USD / Hourly
We are looking for an experienced Product Manager/Owner to oversee and enhance the Oracle HCM Cloud system for a leading institution in Tampa, Florida. This role requires a deep understanding of HR, Payroll, and Benefits processes, coupled with expertise in managing product backlogs and collaborating with Agile teams. As a long-term contract position, you will play a vital role in ensuring the system evolves to meet organizational needs. Responsibilities: • Serve as the primary Product Owner for the Oracle HCM Cloud system, ensuring alignment with organizational goals. • Evaluate and implement Oracle HCM quarterly updates, ensuring optimal system performance and compliance. • Manage and prioritize the product backlog, creating detailed user stories and defining acceptance criteria. • Collaborate closely with Agile or hybrid teams to deliver system enhancements and resolve issues. • Facilitate communication with stakeholders, gathering requirements and providing updates on progress. • Lead discussions to identify and address system bugs using tools like Atlassian Jira. • Support HR, Payroll, and Benefits teams by ensuring the system meets functional needs. • Conduct regular grooming sessions for the backlog to maintain clarity and focus. • Drive decision-making processes to deliver high-quality solutions within set timelines. • Ensure robust documentation of processes and system changes for future reference.
2026-03-30T00:00:00Z