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5 results for It Support Engineer in Charlotte, NC

IT Support Specialist

Charlotte, NC
onsite
Temporary
22 - 28 USD / Hourly
We are proactively building a network of Help Desk / IT Support professionals for upcoming consulting and contract-to-hire opportunities with enterprise and growing organizations. These roles focus on delivering high-quality technical support while ensuring a strong end-user experience across business environments.The Help Desk / IT Support Specialist will be responsible for providing front-line technical support, resolving user issues, and maintaining system functionality across desktops, applications, and basic network environments. This role works closely with internal teams to ensure timely issue resolution and continuous operational efficiency. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for hardware, software, and system-related issues.</li><li> Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and business applications.</li><li> Manage and update tickets through ITSM tools such as ServiceNow, Jira, or Zendesk.</li><li> Support user onboarding and offboarding, including account setup and access management.</li><li> Escalate complex technical issues to appropriate internal teams when necessary.</li><li> Maintain documentation of incidents, processes, and resolutions.</li></ul>
2026-03-30T00:00:00Z

Desktop Support Technician

Charlotte, NC
onsite
Temporary
25 - 35 USD / Hourly
We are proactively building a network of Desktop Support Technicians for upcoming opportunities supporting enterprise environments and growing IT organizations. These roles focus on hands-on technical support and maintaining end-user systems in dynamic environments.The Desktop Support Technician will be responsible for diagnosing and resolving hardware and software issues, supporting end users, and ensuring devices are properly configured and maintained. This role plays a key part in delivering a seamless user experience across the organization. Key Responsibilities<ul><li>Provide onsite and remote support for desktops, laptops, and peripherals.</li><li> Perform hardware installations, imaging, and device configurations.</li><li> Support user onboarding/offboarding processes and system access.</li><li> Troubleshoot issues related to operating systems, applications, and connectivity.</li><li> Maintain asset inventory and documentation.</li><li> Collaborate with infrastructure teams to escalate and resolve complex issues.</li></ul>
2026-03-30T00:00:00Z

Helpdesk Support Specialist

Charlotte, NC
onsite
Temporary
19 - 19 USD / Hourly
Job SummaryWe are seeking a motivated and customer-focused Helpdesk Support Specialist to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization. Key ResponsibilitiesCustomer Support & Issue Resolution<ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul>Process & Knowledge Management<ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul>Client Satisfaction & Communication<ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul>Continuous Improvement & Special Projects<ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
2026-04-01T00:00:00Z

Network Engineer

Charlotte, NC
onsite
Temporary
45 - 55 USD / Hourly
We are proactively building a network of Network Engineers for upcoming consulting and full-time opportunities with enterprise and growing organizations. These roles focus on supporting and improving network infrastructure across both on-premises and cloud-connected environments.The Network Engineer will be responsible for maintaining reliable, secure, and high-performing network systems. This role works closely with infrastructure and security teams to support day-to-day operations while also contributing to network improvements and long-term initiatives. Key Responsibilities<ul><li>Support and maintain LAN/WAN network infrastructure across multiple locations.</li><li> Configure and troubleshoot routers, switches, and firewalls.</li><li> Monitor network performance and resolve connectivity issues.</li><li> Support VPN connectivity and secure remote access solutions.</li><li> Assist with network upgrades, implementations, and system improvements.</li><li> Work with internal teams to ensure network reliability and uptime.</li><li> Maintain documentation of network configurations and processes.</li></ul>
2026-03-30T00:00:00Z

Cloud Engineer

Charlotte, NC
onsite
Temporary
60 - 75 USD / Hourly
We are proactively building a network of experienced Cloud Engineers for upcoming consulting and contract opportunities with enterprise and high-growth technology organizations. These roles involve designing, implementing, and optimizing cloud infrastructure that supports scalable applications, modern DevOps practices, and secure enterprise environments. The Cloud Engineer will be responsible for building and maintaining secure, scalable cloud environments across public cloud platforms. This role works closely with DevOps teams, developers, and infrastructure engineers to implement automation, improve system reliability, and ensure cloud resources are optimized for performance and cost efficiency.Key Responsibilities<ul><li>Design, implement, and maintain cloud infrastructure across modern public cloud platforms.</li><li>Automate infrastructure provisioning and deployment using infrastructure-as-code tools.</li><li>Monitor system performance, reliability, and security across cloud environments.</li><li>Collaborate with development and DevOps teams to support CI/CD pipelines and application deployments.</li><li>Implement best practices around cloud security, networking, and identity management.</li><li>Troubleshoot infrastructure issues and optimize environments for scalability and performance.</li></ul>
2026-04-03T00:00:00Z