We are looking for a motivated IT Support Technician (Tier I) to provide first-level technical assistance to internal employees in a hybrid work environment. This role involves hands-on support, including troubleshooting, device setup, and resolving technical issues, ensuring smooth operations for end-users. As part of a dynamic team, you will handle customer-facing responsibilities and escalate advanced issues as necessary. This contract position is perfect for someone early in their IT career who is eager to grow and develop their technical expertise.<br><br>Responsibilities:<br>• Diagnose and resolve common technical issues related to hardware, software, and peripherals for desktops, laptops, and mobile devices.<br>• Set up and configure laptops and mobile devices, including imaging and enrollment into Microsoft Intune.<br>• Provide assistance with Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive, addressing user concerns and performing account-related tasks.<br>• Deliver basic support for conference room technology, ensuring smooth operation during meetings and addressing AV-related issues.<br>• Manage support tickets using tools like Freshworks or Monday.com, ensuring timely updates and effective communication with users.<br>• Track IT assets, maintain inventory records, and coordinate equipment transfers to ensure accurate documentation.<br>• Create and maintain IT documentation, contributing to knowledge articles and identifying trends in recurring issues.<br>• Promote IT security best practices, including password management and device safety, while escalating potential security concerns.<br>• Adhere to established service level agreements (SLAs) for response and resolution times of Tier I support requests.<br>• Assist with troubleshooting device compliance issues, applications, and updates to maintain operational efficiency.
<p>Our company is seeking a Contract Help Desk Tier 2 Analyst to provide advanced technical support for our users in Atlanta, GA. This role is ideal for IT professionals with strong problem-solving skills seeking contract flexibility and opportunities to deliver high-value customer service.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Resolve escalated technical issues involving hardware, software, network systems, and user accounts.</li><li>Provide support via phone, email, and remote access tools, ensuring timely resolution.</li><li>Log, track, and manage IT support requests using ticketing systems such as ServiceNow, Jira, or similar platforms.</li><li>Administer user accounts, permissions, and group policies within Active Directory.</li><li>Collaborate with Tier 1 analysts and other IT specialists to troubleshoot and solve more complex problems.</li><li>Document solutions and develop knowledgebase articles for recurring issues.</li></ul>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
We are looking for a skilled Technical Support Engineer to join our team in Atlanta, Georgia. This position focuses on providing comprehensive technical support and cloud systems administration to ensure the smooth operation of IT infrastructure and user experiences. As part of a long-term contract, you will play a key role in maintaining systems, managing cloud environments, and supporting users in a hybrid workplace.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and system issues for desktops, laptops, mobile devices, printers, and peripherals, both on-site and remotely.<br>• Administer and manage Microsoft Intune for device enrollment, compliance policies, application deployment, and security across multiple platforms.<br>• Monitor and support resources within Microsoft Azure, including user identity management and basic troubleshooting of cloud-hosted systems.<br>• Configure and maintain conference room technology, such as Teams Rooms and video conferencing systems, to ensure efficient meeting experiences.<br>• Maintain accurate records of IT assets, including procurement, assignment, and lifecycle management, while coordinating with finance and procurement teams.<br>• Manage and prioritize IT service tickets using tools like Freshworks or Monday.com, ensuring timely resolution and clear communication.<br>• Install, configure, and maintain software and hardware in alignment with organizational standards, assisting in system upgrades and deployments.<br>• Collaborate with cross-functional teams to identify recurring technical issues, implement solutions, and document processes.<br>• Enforce IT security policies and manage device compliance through tools like Intune, Azure AD Conditional Access, and Microsoft Defender.<br>• Provide training and guidance to users on productivity tools, including Teams, Office 365, and security best practices.
<p><strong>**Please note this role is onsite M-F in Sandy Springs, GA. Candidates that don't live in Metro Atlanta will not be considered for this position!**</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Help Desk Technician (Tier 1)</strong> to provide day-to-day technical support for corporate IT systems and infrastructure. This role involves assisting employees with hardware, software, and network issues, as well as supporting onboarding and offboarding processes. You’ll work on a mix of <strong>daily support tickets, walk-ups, remote troubleshooting</strong>, and occasional project work.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for internal systems, hardware, and network infrastructure via walk-ups, tickets, email, IM, or phone</li><li>Install, upgrade, and support computer systems, software, peripherals, and multimedia conferencing solutions</li><li>Assist with server and networking infrastructure as needed</li><li>Handle <strong>onboarding and offboarding</strong> of users, including new hire setup</li><li>Offer facilities support for office locations, including building, telco, and ISP management</li><li>Participate in client's initiatives and project work as assigned</li></ul>
<p><strong>Overview</strong></p><p>Our client is seeking a hands‑on <strong>IT Support Specialist</strong> to provide day‑to‑day technical assistance across corporate systems, devices, and office environments. This role supports multiple operating systems, AV setups, and end‑user onboarding/offboarding while contributing to ongoing IT initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>End‑User Support</strong></p><ul><li>Provide daily technical support via walk‑ups, tickets, email, chat, and phone.</li><li>Troubleshoot issues across <strong>Windows, macOS, and Linux (Ubuntu)</strong>.</li><li>Deliver <strong>AV and conference room support</strong> for meetings and events.</li><li>Image and deploy devices using <strong>Microsoft Intune/Autopilot</strong>.</li></ul><p><strong>Systems & Hardware</strong></p><ul><li>Install, maintain, and upgrade computers, software, and peripherals.</li><li>Support networking, server infrastructure, and multimedia systems as needed.</li></ul><p><strong>User Management</strong></p><ul><li>Handle <strong>onboarding/offboarding</strong>, including equipment setup and account access.</li><li>Support new hires with workstation setup and IT orientation.</li></ul><p><strong>Facilities & Office Tech</strong></p><ul><li>Support client's office locations with facility‑related technology needs.</li><li>Coordinate with building management, telco providers, and ISPs.</li></ul><p><strong>Projects & Initiatives</strong></p><ul><li>Assist with corporate IT projects, upgrades, and process improvements.</li><li>Contribute to client's technology initiatives as assigned.</li></ul>
<p><strong>Job Summary</strong></p><p>We are seeking a skilled IT Professional to support and enhance our client’s Microsoft‑centric enterprise environment. This role focuses on maintaining core infrastructure, improving system reliability, and delivering high‑quality support to internal users.</p><p><strong>Role Overview</strong></p><p>In this position, you will:</p><ul><li><strong>Support Microsoft enterprise technologies</strong>, including Microsoft 365, Windows operating systems, Active Directory, Exchange, and related platforms.</li><li><strong>Manage and troubleshoot system issues</strong> across desktop, server, and cloud environments.</li><li><strong>Assist with authentication and identity management</strong>, including ADFS, Azure AD, SAML, and cloud-based SSO.</li><li><strong>Participate in migrations and deployments</strong>, especially Microsoft 365 mailbox migrations and Windows desktop rollouts.</li><li><strong>Contribute to infrastructure configuration</strong>, including Group Policy updates, scripting tasks, and basic DNS/DHCP support.</li><li><strong>Collaborate with third‑party vendors</strong> to resolve escalated technical issues.</li><li><strong>Maintain accurate documentation</strong> for systems, processes, and troubleshooting procedures.</li><li><strong>Support cross‑functional initiatives</strong> that enhance system performance, improve workflows, and elevate the overall user experience.</li></ul>
<p>The Business Systems Analyst will act as the bridge between business teams and Salesforce technical resources. This role focuses on requirements gathering, system configuration support, testing coordination, and ongoing platform optimization. The analyst will work closely with sales, service, and operations teams to ensure Salesforce solutions support real-world workflows.</p>
<p>Our client is seeking a <strong>Health Information Systems Business Analyst</strong> to support reporting and data analysis across multiple departments, with a primary focus on operations and compliance. </p><p><br></p><p>This is an excellent opportunity for a <strong>junior or entry-level candidate</strong> with strong SQL skills and an interest in healthcare, public safety, or operational reporting.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Build and maintain reports used by operations, leadership, marketing, and other departments</li><li>Partner with field operations and dispatch teams to analyze and validate data</li><li>Support <strong>911 compliance reporting</strong>, including identifying and resolving time discrepancies between crew documentation and dispatch records</li><li>Perform data validation and correction as needed to ensure accurate reporting</li><li>Create <strong>ad-hoc reports</strong> based on department needs</li><li>Review existing reports to determine what is useful, needed, or can be improved</li><li>Occasionally work with one-off Excel files, though most data comes directly from a SQL database</li></ul><p><br></p>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
We are looking for a skilled Business Analyst to join our team in Atlanta, Georgia. In this Contract-to-Permanent role, you will focus on improving last-mile delivery operations by bridging the gap between business needs and technical solutions. This position is ideal for someone who excels in agile environments and takes ownership of initiatives with a proactive mindset.<br><br>Responsibilities:<br>• Collaborate closely with business stakeholders to gather and analyze operational requirements.<br>• Develop roadmaps, user stories, and testing plans to support project objectives.<br>• Identify opportunities for process enhancements and propose actionable solutions.<br>• Document detailed requirements and oversee product development using tools such as Samsara and DispatchTrack.<br>• Manage the full lifecycle of business analysis, from initial discovery to final delivery.<br>• Serve as a communication bridge between technical teams and non-technical stakeholders.<br>• Facilitate executive meetings and provide clear updates on project progress.<br>• Conduct gap analyses to identify areas for improvement in delivery and logistics systems.<br>• Support agile project workflows and ensure alignment with business goals.
<p>Position Overview</p><p>We are seeking a <strong>Data Analyst</strong> to support business decision-making through data analysis, reporting, and visualization. This role will work closely with business stakeholders and technical teams to transform raw data into meaningful insights using SQL and data visualization tools such as <strong>Tableau or Power BI</strong>.</p><p>The ideal candidate is analytical, detail-oriented, and comfortable working with large datasets in a fast‑paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Write and optimize <strong>SQL queries</strong> to extract, analyze, and validate data from relational databases</li><li>Design, build, and maintain <strong>dashboards and reports</strong> using Tableau, Power BI, or similar tools</li><li>Translate business requirements into analytical solutions and clear visualizations</li><li>Identify trends, patterns, and insights to support operational and strategic decision-making</li><li>Ensure data accuracy, consistency, and reliability across reports</li><li>Collaborate with business partners, data engineers, and other analysts to define metrics and KPIs</li><li>Document processes, logic, and reporting standards as needed</li></ul>
We are seeking an experienced Web Developer to plan, design, develop, integrate, and support medium to large-scale software solutions, with a strong focus on web-based applications. This role requires hands-on experience with the OutSystems Low-Code platform, AngularJS, .NET REST APIs, Python REST services, and SQL databases. The ideal candidate will collaborate closely with internal teams and partner companies to build, enhance, and maintain in-house applications that deliver meaningful business value. <br> Key Responsibilities Design, develop, and maintain scalable web applications using OutSystems, AngularJS, .NET REST APIs, Python REST services, and SQL databases. Collaborate with business analysts, project managers, developers, and partner companies to gather requirements and deliver high-quality solutions. Review and enhance existing applications and processes to improve performance, reliability, and user experience. Troubleshoot and resolve complex production issues related to performance, data integrity, and application errors. Participate in design and code reviews, ensuring adherence to best practices and coding standards. Create and maintain technical documentation, including requirements, design specifications, and testing procedures. Perform data analysis and write SQL queries to support reporting and business decision-making. Ensure applications comply with internal policies, security standards, and SOX requirements.
