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2 results for Hris Analyst Dayforce in Bloomington, MN
- Minnetonka, MN
- onsite
- Temporary / Contract
- 30 - 40 USD / Hourly
- <p>We are looking for a Workforce Management Analyst to support planning and performance analysis for operational teams in Minnetonka, Minnesota. This contract to hire opportunity is ideal for someone who can turn complex business data into reliable forecasts, staffing plans, and actionable recommendations. The role partners closely with leaders across functions such as enrollment, billing, reconciliation, and appeals and grievances to improve service performance and align resources with business needs.</p><p><br></p><p>Responsibilities:</p><p>• Create workload projections by analyzing historical patterns, business drivers, and anticipated changes that may affect demand.</p><p>• Develop staffing and capacity plans that balance service expectations, productivity assumptions, and budget considerations for assigned business areas.</p><p>• Maintain and refine workforce planning models by validating inputs, adjusting assumptions, and reconciling forecast outputs against operational results.</p><p>• Evaluate performance gaps through detailed analysis and identify the factors influencing misses to targets or service levels.</p><p>• Build scenario models that help business partners understand operational tradeoffs, resource impacts, and planning options.</p><p>• Present forecast rationale, planning assumptions, and analytical findings in a clear manner to leaders and cross-functional stakeholders.</p><p>• Use workforce management platforms and reporting tools to monitor trends, support planning activities, and improve decision-making.</p><p>• Collaborate with onsite and hybrid teams to support workforce strategies across functions beyond a traditional call center environment, including enrollment, billing, reconciliation, and appeals and grievances.</p>
- 2026-06-12T00:00:00Z
- Minnetonka, MN
- remote
- Temporary / Contract
- 20 - 31.25 USD / Hourly
- We are looking for a Real Time Analyst to support contact center performance through active monitoring, timely adjustments, and data-driven decision-making. This contract to permanent position is ideal for someone who can balance service level goals, staffing demands, and operational priorities in a fast-paced environment. The role will work closely with workforce management and leadership teams to identify trends, respond to changing call volume, and help maintain an efficient customer service operation. <br> Responsibilities: • Monitor real-time contact center activity to track staffing levels, queue performance, and service delivery throughout the day. • Evaluate call volume patterns and agent availability, then recommend schedule or workload adjustments to improve operational efficiency. • Use workforce management and monitoring platforms such as Five9 and Verint to identify issues and support daily performance targets. • Communicate intraday updates, risks, and performance concerns to leadership and relevant support teams in a clear and timely manner. • Analyze performance data and prepare reports that help stakeholders understand trends related to service levels, productivity, and resource utilization. • Coordinate with supervisors and operations teams to address unexpected changes in demand, attendance, or system-related disruptions. • Maintain accurate records in ticketing and management systems while following established contact center processes. • Support continuous improvement efforts by identifying optimization opportunities within real-time operations and workforce planning activities.
- 2026-06-12T00:00:00Z