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9 results for Technical Support Engineer in Atlanta, GA

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z

Field Support Engineer

Atlanta, GA
onsite
Contract / Temporary to Hire
38 - 44 USD / Hourly
We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards. Responsibilities: • Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues. • Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices. • Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication. • Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues. • Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges. • Apply patches, remediate system alerts, and maintain the overall health of client environments. • Escalate complex technical problems to senior engineers while ensuring continuity in client communication. • Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience. • Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
2026-03-18T00:00:00Z

Job Information Technical Support Specialist II

Alpharetta, GA
onsite
Temporary
28 - 30 USD / Hourly
We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards. Key Responsibilities:· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.· Administer endpoint management tools: • Windows: Autopilot / Intune• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).· Support Teams Rooms / AV equipment and coordinate vendor escalations.· Maintain accurate documentation and ticket updates in ServiceNow.· Identify recurring issues and contribute to knowledge base articles and process improvements.· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.
2026-04-15T00:00:00Z

Automation Engineer

Lawrenceville, GA
onsite
Permanent
85000 - 95000 USD / Yearly
Service & Automation EngineerThis position supports customers with technical service needs related to advanced manufacturing equipment and automated production systems. The role focuses on troubleshooting, upgrade support, and automation software commissioning to ensure equipment performance, uptime, and customer satisfaction.You will travel to customer sites and work independently to diagnose and resolve technical issues. Candidates should be self-driven, organized, and comfortable handling service requests both on-site and remotely. Travel may be required on short notice, with service visits typically lasting 1–2 weeks and occasionally longer. When not traveling, you will provide remote support and contribute to continuous improvement of service operations. Key ResponsibilitiesCustomer Support & Service<ul><li>Serve as a primary technical contact for customer inquiries and service requests.</li><li>Provide remote troubleshooting support using phone, email, and secure remote access tools.</li><li>Diagnose issues and guide customers through corrective actions.</li><li>Escalate complex problems to specialized engineering teams when needed.</li><li>Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible.</li></ul>PLC Programming & Troubleshooting<ul><li>Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems).</li><li>Troubleshoot ladder logic, function blocks, and structured text issues.</li><li>Optimize control logic for performance, safety, and efficiency.</li><li>Perform online/offline edits during commissioning or service activities.</li></ul>Drive Configuration & Diagnostics<ul><li>Configure and troubleshoot VFDs, servo drives, and motion controllers.</li><li>Set motor parameters, feedback devices, and motion profiles.</li><li>Diagnose drive faults such as overcurrent, encoder errors, or communication issues.</li><li>Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet).</li></ul>HMI / SCADA Support<ul><li>Create or modify operator interface screens including alarms, trends, recipes, and controls.</li><li>Connect PLC tags to HMI objects and verify communications.</li><li>Adjust user interfaces based on operator feedback.</li><li>Troubleshoot display, scripting, or communication issues.</li></ul>Quality & Continuous Improvement<ul><li>Confirm resolution of service issues and ensure equipment reliability.</li><li>Provide feedback to engineering teams on recurring problems or improvement opportunities.</li><li>Document service activities and customer interactions in internal systems.</li></ul>Collaboration<ul><li>Support spare-parts identification and service quotation activities.</li><li>Share technical knowledge with internal teams and participate in project discussions.</li></ul>
2026-04-09T00:00:00Z

Systems Engineer

Lawrenceville, GA
onsite
Permanent
130000 - 140000 USD / Yearly
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts. Responsibilities: • Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers. • Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability. • Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment. • Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability. • Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency. • Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management. • Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes. • Participate in ongoing system assessments to identify areas for improvement and implement solutions. • Act as a senior-level resource for troubleshooting and resolving complex system issues. • Support the transition to a hybrid work setup after the initial onsite period.
2026-03-18T00:00:00Z

Security Systems Engineer

Norcross, GA
onsite
Permanent
0 - 0 USD / Yearly
We are seeking a Senior Security Systems Engineer to lead the design, implementation, and optimization of enterprise security solutions. This role will serve as a technical leader, driving security architecture decisions, mentoring entry level engineers, and ensuring the organization’s systems and data are protected against evolving threats. Key Responsibilities Lead design and implementation of enterprise security architecture and systems Own and optimize security platforms (SIEM, EDR, IAM, firewalls, cloud security) Drive incident response and threat detection strategies Conduct advanced vulnerability management and system hardening Partner with cloud, infrastructure, and application teams to embed security controls Lead security assessments, audits, and compliance initiatives Develop security standards, policies, and best practices Mentor entry level engineers and provide technical leadership across teams
2026-03-20T00:00:00Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a Field Technician to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations, ensuring devices meet required standards and documenting findings. The position requires hands-on expertise with Windows operating systems and interaction with client staff in environments that require attention to detail. Responsibilities: • Travel to client locations within the designated region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops currently in use. • Verify the presence of necessary security and management tools on each device. • Assess installed software and identify items needing further review or follow-up. • Accurately document findings in accordance with provided standards and procedures. • Escalate technical issues or discrepancies to internal leads as needed. • Maintain clear and attentive communication and provide excellent customer service during interactions with client staff. • Work independently while adhering to guidelines and ensuring consistent results. • Adapt to changing client locations and schedules throughout the duration of the project.
2026-03-20T00:00:00Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Field Technician to join our team on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations in the Atlanta, Georgia area. You will play a vital role in ensuring devices meet security and operational standards while documenting findings through hands-on inspections. Responsibilities: • Travel to multiple client locations within the region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops that are actively in use. • Verify the presence of required security software and management tools on each device. • Review installed applications and document items requiring follow-up or further evaluation. • Record findings accurately and in compliance with provided documentation standards. • Escalate any issues or discrepancies to technical leads for resolution. • Interact professionally with client staff to ensure smooth operations during device audits. • Follow established procedures consistently while maintaining attention to detail. • Provide feedback and updates to internal teams as needed.
2026-03-20T00:00:00Z

Software Engineer III

Alpharetta, GA
onsite
Temporary
50 - 56 USD / Hourly
Software Engineer (Databricks/Data Platform)Hybrid 3-4 days onsite in Alpharetta, GADuration through 10/30/26 We are looking for an experienced Software Engineer III to join our team in Alpharetta, GA. In this role, you will play a critical part in supporting and developing a Databricks-based data platform, focusing on creating scalable and efficient solutions during the development phase. This is a long-term contract position, requiring in-office work three to four days per week. Responsibilities:<ul><li>Develop and support Databricks notebooks, jobs, and workflows</li><li>Write, optimize, and maintain PySpark and Python code for data processing</li><li>Help design scalable, reliable, and efficient data pipelines</li><li>Apply Spark best practices (partitioning, caching, joins, file sizing)</li><li>Work with Delta Lake tables and data models</li><li>Perform data validation and quality checks during development</li><li>Support cluster configuration and sizing for development workloads</li><li>Identify performance bottlenecks early and recommend improvements</li><li>Collaborate with Data Engineers to ensure solutions are production-ready</li><li>Document development standards, patterns, and best practices</li></ul>
2026-04-15T00:00:00Z