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2 results for Technical Customer Service Agent in Atlanta, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 65 - 70 USD / Hourly
- <p>Our client is seeking a highly experienced <strong>Technical Program Manager (TPM)</strong> to lead a large-scale teller platform transformation initiative. This is not a project coordinator or traditional PM role. The ideal candidate will own the program from strategy through execution, driving migration efforts as the organization transitions away from its legacy <strong>FIS Teller platform to ARGO Teller</strong>. This project is just getting under way. This individual will partner closely with Product Owners, Engineering teams, Enterprise Platforms leadership, and business stakeholders to define the roadmap, identify risks, drive technical decisions, and ensure successful delivery through 2027.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the end-to-end delivery of a multi-year teller platform modernization and migration program.</li><li>Build the program structure, roadmap, governance model, and execution strategy from the ground up.</li><li>Partner with Product Owners, Engineering Leaders, Architects, and Business stakeholders to define requirements and implementation plans.</li><li>Lead migration and cutover planning from the current FIS Teller environment to the future-state platform.</li><li>Drive application deployment strategy, environment management, release planning, and implementation activities.</li><li>Anticipate technical and operational risks, develop mitigation plans, and proactively drive issue resolution.</li><li>Present recommendations, solution options, and execution strategies to leadership teams.</li><li>Coordinate across development, infrastructure, DevOps, QA, operations, and vendor teams to ensure successful delivery.</li><li>Maintain complete ownership of schedule, dependencies, risks, and program outcomes.</li><li>Establish and manage SDLC governance, delivery processes, and program reporting.</li></ul><p><br></p>
- 2026-11-03T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 72 - 78 USD / Hourly
- <p><strong>Overview</strong></p><p>Our client is seeking an experienced <strong>Technical Project Manager</strong> to lead strategic initiatives within its Teller Technology organization. This individual will play a critical role in planning, coordinating, and delivering complex banking application projects, with a primary focus on teller platform modernization, enhancements, integrations, deployments, and operational improvements.</p><p>The ideal candidate is an elite project delivery professional who has successfully managed enterprise banking technology initiatives from inception through implementation. While experience with the <strong>Argo Teller Platform</strong> is highly preferred, candidates with strong experience supporting other teller systems within financial institutions will be considered.</p><p><br></p><p>This role requires a blend of technical acumen, project leadership, stakeholder management, and banking domain expertise. The selected candidate will be expected to build project plans from the ground up, establish governance, coordinate cross-functional teams, manage vendor relationships, and drive successful delivery across multiple workstreams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end-to-end delivery of teller platform and banking application initiatives.</li><li>Build comprehensive project plans, timelines, roadmaps, dependencies, and resource strategies from the ground up.</li><li>Coordinate efforts across technology, operations, infrastructure, information security, vendors, and business stakeholders.</li><li>Manage application deployments, software releases, system upgrades, platform migrations, integrations, and process improvement initiatives.</li><li>Drive project governance, risk management, issue resolution, status reporting, and executive-level communications.</li><li>Facilitate requirements gathering, scope definition, project budgeting, and delivery planning.</li><li>Ensure alignment between technical teams and business objectives throughout the project lifecycle.</li><li>Oversee vendor relationships and third-party technology partners supporting teller and banking platforms.</li><li>Manage testing, deployment readiness, implementation planning, and post-production support activities.</li><li>Identify and mitigate project risks while maintaining delivery schedules and business commitments.</li><li>Lead project meetings, steering committees, and stakeholder reviews.</li><li>Support regulatory, audit, compliance, and operational requirements associated with banking technology initiatives.</li></ul>
- 2026-11-02T00:00:00Z