10 results for Product Support Specialist in Bloomington, MN

Client Support Associate

Edina, MN
onsite
Permanent
44000 - 52000 USD / Yearly
We are looking for a dedicated Client Support Associate to join our team in Bloomington, Minnesota. In this role, you will be responsible for assisting clients with inquiries, supporting program administration, and providing first-line technical support for our portals. This position requires excellent communication skills and the ability to manage multiple tasks efficiently while ensuring client satisfaction. Responsibilities:• Coordinate meetings with clients.• Provide technical support for for clients and internal departments.•Manage front desk dealing with clients coming in and answering phones.• Handle incoming client calls, responding to inquiries about account updates while ensuring issues are directed to the appropriate internal teams.• Collaborate closely with the client service team to ensure seamless handling of client requests and escalations.• Maintain a calm and detail-oriented approach when managing urgent or demanding client situations.• Assist clients with basic questions, providing contact information or instructions on using online resources as needed.• Perform light front desk duties, including greeting occasional visitors and managing administrative support tasks.• Help ensure smooth office operations by coordinating with various departments and maintaining organized workflows.• Take ownership of learning internal policies and procedures to provide accurate and effective assistance to clients.
2026-03-19T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking a customer-focused IT Support Specialist to join our team and play a key role in delivering high-quality technical support within a manufacturing environment. This individual will troubleshoot hardware, software, and network issues while ensuring minimal disruption to both office and production operations. This position is located in Anoka, MN, onsite. Responsibilities:Own and resolve assigned IT support issues, ensuring timely resolution aligned with SLAsTroubleshoot hardware, software, OS, and network-related issues across user environmentsProvide remote support for systems and applications using standard toolsEscalate complex issues and collaborate with senior team members when neededPartner with IT leadership to understand user needs, processes, and support strategiesCoordinate with team members to expedite issue resolutionDocument incidents, troubleshooting steps, and resolutions accuratelyContribute to and maintain knowledge base articlesSupport IT projects and infrastructure-related initiatives as assignedParticipate in on-call support rotation as needed
2026-03-26T00:00:00Z

Customer Success Specialist

Champlin, MN
onsite
Permanent
45000 - 55000 USD / Yearly
We are looking for a dedicated Customer Success Specialist to join our team in Champlin, Minnesota. In this role, you will play a vital part in ensuring customer satisfaction by providing accurate information, responding to inquiries, and maintaining attentive relationships. This position offers the opportunity to collaborate with the sales team and contribute to a positive customer experience. Responsibilities: • Collaborate with the sales team to consistently meet customer service expectations and ensure satisfaction. • Provide detailed and accurate information on pricing, inventory availability, shipping costs, and delivery timelines. • Handle customer inquiries, prepare quotations, and initiate purchase orders with precision. • Process orders, changes, and returns in accordance with company policies and procedures. • Foster strong relationships with customers by delivering friendly and attentive support. • Calculate pricing, discounts, shipping fees, and sales margins efficiently. • Investigate and resolve customer concerns such as product quality issues or shipment delays. • Recommend additional products and services to customers and close sales opportunities. • Perform administrative tasks, including maintaining customer records and organizing order documentation.
2026-04-03T00:00:00Z

Sr. IT Support Specialist

Plymouth, MN
onsite
Temporary
30 - 35.97 USD / Hourly
The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems. Responsibilities:• Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications.• Perform root cause analysis on recurring issues and implement permanent corrective actions.• Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations.• Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems.• Create and maintain system documentation, SOPs, and configuration guides for internal use.• Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications.• Coordinate with teams and external vendors when advanced issues or system escalations require specialized support.
2026-04-03T00:00:00Z

IT Support Analyst

Minnetonka, MN
onsite
Temporary
20 - 23 USD / Hourly
As a front-line IT Support Analyst, you’ll handle a steady flow of inbound support requests and help users get back to work quickly. You’ll support mostly Windows-based environments with a small number of Apple devices and gain exposure to a variety of client setups.Typical technical issues you’ll handle:• Active Directory password resets and account unlocks• Office 365 and email account support• Troubleshooting custom business applications• Windows 10 and 11 workstation support• Peripheral troubleshooting including docking stations, monitors, keyboards, and printers• Diagnosing slow PC performance• Wireless and VPN connectivity troubleshooting• Clear, friendly customer support on every interaction• Documenting and tracking issues What You’ll Do Day to DayYou’ll be the first point of contact for IT issues. Strong communication and attention to detail are key.Responsibilities include:• Answer inbound support calls and troubleshoot basic hardware, software, and network issues• Monitor incoming tickets and system alerts and respond appropriately• Accurately document customer interactions, impact, and resolution steps• Update and manage tickets to meet Service Level Agreements (SLAs)• Follow established incident, problem, and change management processes• Identify when issues need to be escalated and route them correctly• Support incident recovery, performance monitoring, and reporting Interested candidates should reach out to sally.lander@roberthalf(.com) or 612.249.0254.
2026-04-04T00:00:00Z

Marketing, Support

Minneapolis, MN
onsite
Temporary
20 - 25 USD / Hourly
Digital Asset Librarian – Brand Acquisition Migration Project (Contract)Job Type: 4 Month Contract Schedule: 40 hours/week, Monday–FridayWork Model: Hybrid — In‑office required on Tuesday, Wednesday, and ThursdayOverviewWe are seeking a Digital Asset Librarian (Contract) to support a large-scale brand acquisition migration project. This role will manage, organize, and optimize digital assets to ensure consistent branding, proper metadata structure, and accurate content migration into an enterprise Digital Asset Management (DAM) system.The position focuses on transferring assets from two external systems into an internal DAM platform. This includes batch processing, file renaming, metadata tagging, publishing, and coordination with internal teams to maintain accuracy and alignment with established taxonomy standards.The engagement is expected to begin in early to mid‑April and run approximately four months.Key Responsibilities<ul><li>Complete internal DAM training to understand system workflows, taxonomy, and metadata tagging requirements.</li><li>Perform asset migration from external platforms, including batch downloading, renaming assets to match required naming conventions, resizing when needed, uploading, tagging metadata, and publishing in the DAM.</li><li>Collaborate closely with the librarian team to understand project scope, maintain alignment with guidelines, and request support when necessary.</li><li>Maintain and update the project tracker, providing regular progress reports to the Senior Librarian and Marketing Operations Manager.</li><li>Manage additional DAM content tasks as needed, including asset uploads, collection organization, metadata maintenance, taxonomy updates, aggregation tasks, indexing, and search optimization.</li><li>Ensure accuracy, consistency, and quality control throughout all migration and tagging efforts.</li></ul>
2026-03-31T00:00:00Z

Video Content Specialist

Cottage Grove, MN
onsite
Temporary
42.75 - 49.5 USD / Hourly
We are looking for a talented Video Content Specialist to join our team in Cottage Grove, Minnesota. In this long-term contract role, you will play a key part in creating compelling video content by leveraging your expertise in scripting, filming, editing, and post-production. This position requires a strong creative vision and technical proficiency to deliver high-quality videos that align with brand standards and project goals. Responsibilities: • Develop and execute video projects from concept to completion, including scripting, filming, and editing. • Plan and manage both studio and onsite video shoots, ensuring smooth coordination with other teams and stakeholders. • Edit video content using advanced tools like Adobe Premiere Pro, Final Cut Pro, and After Effects to achieve high-quality results. • Ensure all video outputs adhere to brand guidelines and meet project objectives. • Collaborate with creative teams to brainstorm and implement innovative video strategies. • Perform post-production tasks, such as color correction, sound editing, and adding visual effects. • Optimize videos for digital platforms, ensuring compatibility and engagement. • Maintain and manage video equipment to ensure readiness for production. • Stay updated on industry trends and incorporate them into video projects. • Troubleshoot technical issues during production and editing processes.
2026-04-06T00:00:00Z

Supply Chain Specialist

Saint Paul, MN
onsite
Temporary
38 - 44 USD / Hourly
We are looking for a dedicated Supply Chain Specialist to join a team on a contract basis in Saint Paul, Minnesota. In this role, you will focus on sourcing commercial real estate across multiple locations while managing various aspects of supply chain operations. This is a contract position lasting 2-3 months and offers an excellent opportunity to contribute to a dynamic manufacturing environment. Responsibilities:• Coordinate and oversee sourcing efforts for commercial real estate in multiple regions to meet project goals.• Manage procurement activities, including generating and adjusting purchase orders to ensure timely delivery of materials.• Monitor supply chain operations and respond to shortages, delays, and production schedule changes.• Communicate regularly with stakeholders to provide updates on supply chain performance and status.• Work collaboratively with cross-functional teams to enhance cost efficiency, quality, and delivery timelines.• Analyze supplier contracts and ensure compliance with agreed terms and organizational standards.• Administer supplier agreements and address any deviations to maintain smooth operations.• Identify opportunities for improvement by analyzing costs of materials and labor.• Ensure adherence to relevant laws, regulations, and company policies.• Perform other assigned duties and support additional projects as needed.
2026-03-18T00:00:00Z

Help Desk/Desktop Support Analyst

Plymouth, MN
onsite
Temporary
24 - 31 USD / Hourly
The IT Support team serves as the first point of contact for internal users who need technical assistance. Support is provided through a mix of in-person interaction, phone, chat, email, user portals, and remote screen-sharing tools.This role focuses on supporting and improving the end-user hardware and software environment. The team partners with multiple business functions to maintain and enhance the technology systems that enable day-to-day operations across office and operational settings. Responsibilities include supporting Microsoft 365, operating systems, and standard software tools, as well as managing the full lifecycle of end-user IT assets such as laptops, desktops, and peripherals.Day-to-Day Responsibilities• Serve as a primary support resource for hardware, application, and data-related issues across multiple locations • Respond to incoming requests via phone, chat, email, alerts, or in person, and accurately triage, diagnose, resolve, or escalate issues within defined SLA guidelines• Log and update tickets with detailed notes on issues, root causes, status, and resolution using an ITSM platform• Coordinate with vendors or internal teams to resolve escalated issues and ensure a positive end-user experience• Assist senior team members with minor system configurations or enhancements requested by the business• Support IT projects including software upgrades, hardware refreshes, new deployments, and audio/visual support• Create and maintain technical documentation such as procedures, how-to guides, training materials, and FAQs for end users• Collaborate effectively within a team environment while maintaining a strong customer service mindset
2026-04-07T00:00:00Z

Information Technology, Support

Minneapolis, MN
onsite
Temporary
22 - 26 USD / Hourly
We are looking for an IT Service Desk Analyst to join our team in Golden Valley, Minnesota on a contract basis. This role involves providing in-person Level 1 IT support in a dynamic environment where service excellence is a top priority. As part of the Global Shared Services Organization, you will play a key role in enhancing the employee experience through technical expertise and innovative solutions. Responsibilities: • Provide technical troubleshooting and support for laptop hardware, software, and audiovisual equipment in conference rooms. • Research, assess, and resolve incidents and service requests efficiently. • Deliver exceptional customer service while maintaining a customer-first mindset. • Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction. • Manage escalations from external service providers to ensure timely resolution. • Update standard operating procedures and service documentation to reflect current practices. • Monitor and report on key performance metrics to maintain high-quality service standards. • Collaborate cross-functionally to address technical challenges and improve processes.
2026-03-31T00:00:00Z