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11 results for Medical Call Center in Coon Rapids, MN

Call Center Specialist

Hudson, WI
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Call Center Specialist to join our team in Hudson, Wisconsin in a contract-to-permanent capacity. This role is ideal for someone who combines strong customer support skills with administrative accuracy and can confidently manage inbound inquiries, documentation, and follow-up tasks. The position supports both internal teams and external clients, requiring clear communication, sound judgment, and a consistent, service-focused approach. Responsibilities: • Respond to incoming calls and client inquiries with care, providing timely assistance to both internal partners and external customers. • Calm tense interactions by listening carefully, addressing concerns constructively, and guiding callers toward practical resolutions. • Handle day-to-day administrative work such as preparing mailings, scanning records, faxing documents, and entering information into company systems. • Review, complete, and update forms and related documentation with close attention to accuracy and processing requirements. • Assist accounts receivable activities by checking service authorizations, identifying discrepancies, and coordinating corrections with appropriate representatives. • Maintain organized digital records and support document workflows using tools such as Adobe and DocuSign. • Coordinate scheduling and other workflow-related tasks to help keep team operations efficient and on track. • Follow company policies, legal standards, and established procedures while completing assigned work. • Strengthen job knowledge through ongoing training and skill development opportunities.
2026-07-01T00:00:00Z

Call Center Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Job DescriptionOur client is seeking a friendly, customer-focused Call Center Representative to join their team. In this role, you will handle a high volume of inbound and/or outbound calls, assist customers with questions and concerns, provide accurate information, and ensure a positive customer experience. The ideal candidate is an excellent communicator, a strong problem solver, and comfortable working in a fast-paced environment.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a professional and timely manner</li><li>Make outbound calls as needed for follow-up, scheduling, reminders, or customer support</li><li>Resolve customer issues and escalate more complex concerns to the appropriate department</li><li>Document all customer interactions accurately in the system</li><li>Provide product, service, or account information to customers</li><li>Maintain a high level of customer satisfaction and professionalism on every call</li><li>Meet productivity, attendance, and quality assurance standards</li><li>Support team goals and contribute to a collaborative work environment</li></ul>
2026-06-15T00:00:00Z

Medical Customer Service Rep

Minneapolis, MN
remote
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a compassionate and detail-oriented Medical Customer Service Rep to support members with health plan questions in Minneapolis, Minnesota. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and can deliver clear, accurate guidance related to benefits, claims, and member services. The person in this role will help create a positive experience for members by resolving concerns efficiently and connecting them with the appropriate healthcare resources. Responsibilities: • Handle incoming calls from health plan members and provide clear explanations related to coverage, benefits, and claim status. • Assist callers with questions about amounts owed, including billing concerns and statements issued by healthcare providers. • Review member eligibility details and help individuals understand Medicaid-related services and managed care plan information. • Guide members through provider network options so they can identify appropriate participating healthcare professionals and facilities. • Explain medical authorization guidelines and help members understand when prior approval may be required for certain services. • Support members with coordinating transportation arrangements and navigating scheduling options tied to their health plan benefits. • Document customer interactions thoroughly and maintain accurate records of inquiries, actions taken, and follow-up needs. • Deliver empathetic, high-quality service while meeting standards in a high-volume customer support environment.
2026-06-26T00:00:00Z

Medical Front Desk Receptionist

Minneapolis, MN
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are seeking a friendly, organized, and detail-oriented Medical Front Desk Receptionist to join a busy healthcare practice in Minneapolis. In this role, you will be the first point of contact for patients, helping create a welcoming and efficient office experience. The ideal candidate has strong customer service skills, the ability to multitask in a fast-paced environment, and prior experience in a medical office setting.Key Responsibilities:<ul><li>Greet patients and visitors in a professional and courteous manner</li><li>Answer and route incoming phone calls</li><li>Schedule, confirm, and update patient appointments</li><li>Verify patient information, insurance, and demographics</li><li>Check patients in and out accurately</li><li>Collect copays and process payments</li><li>Maintain patient records and ensure documentation is complete</li><li>Coordinate with clinical staff to support daily office operations</li><li>Handle general administrative duties such as filing, scanning, and data entry</li></ul>
2026-06-25T00:00:00Z

Customer Service Representative

Plymouth, MN
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in Plymouth, Minnesota. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, managing order activity, and providing responsive service in a fast-paced onsite environment. The person in this role will serve as a key point of contact for inbound inquiries while helping maintain accurate order processing and clear communication across internal teams. Responsibilities: • Respond to incoming customer calls and messages with professionalism, accuracy, and a strong service mindset. • Enter customer orders into internal systems and review details carefully to help ensure timely and correct processing. • Provide updates on order status, product availability, and general account questions by coordinating with appropriate internal departments. • Handle a mix of inbound and outbound customer communication to resolve issues, confirm information, and support ongoing service needs. • Document customer interactions, requests, and follow-up actions to maintain organized and reliable records. • Work closely with team members during onboarding and training to learn procedures, systems, and service expectations. • Support day-to-day customer service operations during a period of team coverage and business transition activity. • Escalate complex concerns when needed and help drive issues toward timely resolution.
2026-06-23T00:00:00Z

Customer Service Representative

Shakopee, MN
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join a Contract assignment in Shakopee, Minnesota. In this role, you will support the customer service function by entering orders accurately, monitoring order progress, and helping ensure a smooth fulfillment experience for customers. This opportunity is ideal for someone who enjoys fast-paced administrative work, communicates effectively with internal and external stakeholders, and takes pride in maintaining accurate records. Responsibilities: • Process customer purchase orders promptly and accurately while ensuring all required details are captured in the system. • Review incoming order information, organize source documents, and confirm data is complete before entry. • Maintain customer and account records by updating databases with new information and revisions as needed. • Check entered information for discrepancies, resolve data issues, and correct errors to support accurate order handling. • Coordinate with internal teams to address order-related questions, remove obstacles, and keep fulfillment moving forward. • Follow established operating procedures and service standards while escalating concerns that may affect order completion. • Monitor orders through the fulfillment lifecycle and communicate relevant updates when necessary. • Identify recurring process issues and share practical recommendations to improve efficiency and accuracy.
2026-06-09T00:00:00Z

Customer Service Representative

Minneapolis, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Job SummaryWe are seeking a friendly, professional, and solutions-oriented Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, process requests, and deliver an excellent customer experience. The ideal candidate has strong communication skills, attention to detail, and a commitment to providing outstanding support.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner</li><li>Resolve customer issues related to orders, billing, products, or services</li><li>Maintain accurate customer records and update information in CRM systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Process returns, refunds, exchanges, and service requests</li><li>Provide product and service information to customers</li><li>Follow up with customers to ensure issues are resolved</li><li>Meet individual and team performance goals for response time, quality, and customer satisfaction</li></ul>
2026-07-01T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an organized Administrative Coordinator to support daily operations and deliver responsive service to both internal teams and external customers. This contract position is ideal for someone who can balance administrative tasks, document processing, and customer communication while maintaining accuracy and consistency. The role requires strong coordination skills, confidence handling service issues, and comfort working with digital tools in a fast-paced environment. Responsibilities: • Serve as a primary point of contact for incoming questions and requests, providing attentive and timely support to staff, clients, and partners. • Handle challenging customer interactions with patience and sound judgment, working to resolve concerns and create positive outcomes. • Manage a variety of office support duties such as preparing mail, scanning records, processing documents, entering data, and maintaining organized digital files. • Review and complete forms within company systems, ensuring information is accurate, current, and properly recorded. • Assist with accounts receivable activities by checking service authorizations for completeness, identifying discrepancies, and coordinating follow-up corrections. • Support scheduling, calendar coordination, and related administrative activities to help maintain efficient team workflows. • Use tools such as Adobe, DocuSign, CRM platforms, and Microsoft Excel to track information, prepare documentation, and support daily operations. • Follow company policies, regulatory expectations, and established procedures while maintaining confidentiality and consistent documentation standards.
2026-06-25T00:00:00Z

Customer Service Representative

Hudson, WI
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are seeking a dedicated Customer Service Representative to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving inquiries and complaints, and ensuring the highest level of customer satisfaction. Responsibilities:<ul><li>Respond promptly to customer inquiries, handling and resolving customer complaints.</li><li>Maintain a record of customer interactions, comments, and complaints.</li><li>Follow-up on customer interactions.</li><li>Communicate and coordinate with internal departments.</li><li>Deliver excellent customer support and assist in the upgrade of our customer experience.</li><li>Handle incoming calls and emails with professionalism and active listening.</li><li>Provide accurate, appropriate, and immediate responses to all customer inquiries.</li><li>Analyze customer's needs and problem-solve as needed.</li><li>Learn about our product range and services to assist customers effectively.</li><li>Process orders, applications, and requests seamlessly.</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Edina, MN
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities:<ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>
2026-06-19T00:00:00Z

Patient Services Registration - 2nd Shift

Minneapolis, MN
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dedicated Patient Services Registration Specialist to join the Emergency and Acute Psych Services department in Minneapolis, Minnesota. In this long-term contract role, you will assist with patient arrivals and registrations, ensuring accurate documentation and a smooth process for all involved. This position requires a second shift schedule of 3:30 PM - 12:00 AM, with a schedule that includes 32-40 hours per week, every other weekend, and some holiday coverage. Responsibilities:• Register patients promptly and accurately using the Epic operating system for Emergency and Acute Psych Services.• Collect and verify patient information, including insurance details, demographic updates, and necessary documentation.• Obtain required signatures and ensure all documents are scanned and filed appropriately.• Facilitate the collection of co-pays and other payment responsibilities as part of the registration process.• Provide exceptional customer service to patients and their families, maintaining a patient-centered approach.• Address inquiries about auto, workers’ compensation, and other specific visit types with professionalism.• Ensure compliance with ethical standards and departmental policies while handling sensitive information.• Collaborate with team members to maintain an organized and efficient registration process.• Assist with clerical duties, such as photocopying and scanning documents, to support operational needs.• Adapt to a dynamic work environment, including evening and weekend shifts, as required.
2026-06-12T00:00:00Z