We are looking for a dedicated Medical Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a vital part in ensuring patients receive essential medical equipment by providing exceptional support to clients and partners. This is a Contract to permanent position within the healthcare industry, offering a meaningful opportunity to contribute to patients' health and quality of life.<br><br>Responsibilities:<br>• Accurately process up to 15 medical equipment orders daily using our software system.<br>• Handle approximately 40 inbound calls per day, addressing inquiries and resolving issues efficiently.<br>• Provide detailed information about the product catalog to assist clients and partners effectively.<br>• Ensure timely entry of orders to guarantee patients receive necessary medical equipment promptly.<br>• Offer exceptional customer service to clients, addressing concerns related to billing, insurance, and product availability.<br>• Collaborate with team members to maintain high standards of accuracy and timeliness.<br>• Stay informed about durable medical equipment (DME) to offer knowledgeable assistance.<br>• Troubleshoot and resolve order-related issues to ensure seamless operations.<br>• Maintain compliance with healthcare regulations and company policies during all interactions.
<p>We are looking for a detail-oriented Medical Receptionist to join our team in Minneapolis, Minnesota on a part-time basis. As a Patient Care Coordinator, you will play a pivotal role in ensuring a seamless experience for patients while supporting clinic operations. This is a Contract position within the healthcare industry, offering a dynamic and collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and check in patients for clinic and radiology appointments, ensuring a friendly and efficient experience.</p><p>• Provide clear instructions to patients regarding required forms and documentation.</p><p>• Collect and verify demographic and insurance information, entering details accurately into the NextGen system for billing purposes.</p><p>• Process patient payments, including co-pays, swiftly and accurately.</p><p>• Prepare daily charts for scheduled appointments to maintain efficient clinic operations.</p><p>• Assist patients in scheduling follow-up appointments and provide guidance on the patient portal.</p><p>• Coordinate interpreter services for patients requiring language assistance.</p><p>• Update and maintain the provider database within NextGen to ensure accurate tracking of referring providers.</p><p>• Keep the front office area tidy and organized, including restocking supplies and maintaining a welcoming environment.</p><p>• Collaborate with clinic staff to support smooth workflows and continuity of care for patients.</p>
<p>This role focuses on resolving denied and non-paid insurance claims to ensure timely and accurate reimbursement. The representative will work insurance A/R accounts, communicate directly with payers, submit technical and clinical appeals, and identify root causes of underpayments, denials, and payment delays. Success in this role requires strong problem-solving skills, critical thinking, and the ability to work within federal, state, and payer-specific regulations.</p><p><br></p><p>Responsibilities:</p><ul><li>Examine denied and non-paid insurance claims to determine discrepancies</li><li>Contact insurance payers to follow up on outstanding claims</li><li>File technical and clinical appeals</li><li>Resolve underpayments, denials, and payment variances</li><li>Identify causes of payment delays and communicate trends to management</li><li>Document all account activity accurately in host and tracking systems</li><li>Maintain compliance with federal, state, and payer-specific regulations</li><li>Meet established productivity and quality standards</li></ul><p><br></p>
<p>We are seeking a Licensing Coordinator for a role based in Monticello, Minnesota. This onsite role offers a contract to hire employment opportunity.</p><p><br></p><p>The objective of this role is to ensure the agent contracting process is as smooth and efficient as possible for our agents from start to finish. As a licensing specialist, you will execute professionalism while providing top notch customer service and work to find and create efficiencies<em>. </em>This is an amazing opportunity to join our team in a much-needed position. </p><p> </p><p>Whether you are familiar with the insurance background or not, your enthusiasm, motivation, and interest in becoming part of our well-established and positive work environment, makes you an ideal candidate. </p><p>We value your hard work and dedication to this position, and you can be confident that the opportunities for growth within the corporation will continue to arise. </p><p><strong> </strong></p><p><strong>Primary Responsibilities: </strong></p><ul><li>Generate and process contracting applications and other required forms for submission on all new and existing agents and agencies within Simplicity.</li><li>Completes routine follow-up on submitted agent contracting paperwork to ensure proper processing.</li><li>Assist with agent updates, contract changes, while proactively looking for ways to streamline the process to make it as smooth as possible for the agent.</li><li>Applies sound insurance knowledge regarding products and services, troubleshooting issues, and working to resolve in the quickest and most efficient way to best meet agent needs.</li><li>Provide professional correspondence via email and phone</li><li>Work efficiently to meet all service level agreements</li><li>Understand carrier workflows and maneuver carrier websites</li><li>Work closely with team members to meet common goals and assist when able</li></ul><p> </p><p><strong>Qualifications / Requirements: </strong></p><ul><li>Minimum of a High school diploma / GED </li><li>Strong computer skills; able to type 50+ words per minute </li><li>Proficiency in Microsoft Office (Word, Excel) </li><li>Experience with G Suite and Salesforce preferred, not required</li><li>Experience in related position preferred, not required</li></ul><p><strong> </strong></p><p><strong>Core Competencies:</strong></p><ul><li>Ability to provide exceptional customer service</li><li>Effective time management skills</li><li>Ability to prioritize and multitask in a fast-paced environment, and utilize multiple programs simultaneously</li><li>Capable of working both independently and in a team environment</li><li>Excellent organizational skills, attention to detail is a must</li><li>Ability to react to change in a productive and positive manner</li></ul><p><br></p><p><br></p><p><br></p><ul><li>Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <u>roberthalf.gobenefits.net</u> for more information.</li></ul>
<p>We are looking for a dynamic Director of Revenue Cycle to lead and optimize patient access operations across multiple facilities in the Twin Cities area. This role requires strong leadership skills to drive operational efficiency, enhance the patient experience, and ensure adherence to regulatory standards. The position is onsite and involves regional travel. Salary Range: up to $105,000 plus bonus. If you are interested, please reach out to Nicole Dooner on LinkedIn or call 612-249-0277</p><p><br></p><p>Responsibilities:</p><p>• Oversee patient access operations across multiple facilities to ensure seamless processes and high-quality service.</p><p>• Identify and implement innovative solutions to enhance operational efficiency and improve patient experiences.</p><p>• Develop and maintain strong relationships with facility leaders to align organizational goals and strategies.</p><p>• Lead and mentor patient access teams, supporting skill development and building a leadership pipeline.</p><p>• Manage recruitment, onboarding, and training for leadership and patient access staff.</p><p>• Monitor team performance using KPIs and implement strategies for continuous improvement.</p><p>• Ensure compliance with regulatory guidelines and organizational policies across all patient access points.</p><p>• Oversee budget management and resource allocation to optimize financial performance.</p><p>• Drive employee engagement through effective communication strategies and morale-boosting initiatives.</p><p>• Lead and manage projects from initiation to completion, ensuring timely delivery and adherence to budget constraints.</p>
<p>Robert Half is partnering with a Minnetonka, Minnesota based client in search of a dedicated HR & Recruitment Specialist to join their team. This role will be a fully onsite position that will work approximately 30 hours per week. This opportunity offers an exciting chance to contribute to a growing client in the healthcare industry by providing the essential support needed for their Human Resources department. The ideal candidate will play a key role in maintaining smooth HR operations and fostering a positive employee experience.</p><p><br></p><p>Responsibilities:</p><p>• Assist with recruitment efforts by posting job openings, coordinating interviews, and communicating with candidates.</p><p>• Conduct the initial phone screen and candidate reach out by asking specific questions related to experience, compensation and desired role.</p><p>• Maintain and update both physical and digital employee records to ensure accuracy and compliance.</p><p>• Monitor the HR email inbox, responding to both employees and vendors in a timely and attentive manner. </p><p>• Facilitate onboarding and offboarding processes to ensure a seamless transition for employees.</p><p>• Prepare and manage HR documentation, including employment contracts, policy updates, and new employee materials.</p><p>• Organize and coordinate training sessions, workshops, and performance review processes.</p><p>• Track and monitor employee attendance, leave records, and other relevant data.</p><p>• Ensure confidentiality and compliance with data protection regulations in all HR-related activities.</p><p>• Support various HR projects and initiatives to enhance departmental efficiency.</p>
<p>This position will act as the key liaison between our client's residential and commercial clients and the service department, ensuring seamless communication and exceptional service delivery. Ideal candidate thrives in a dynamic environment, excels at managing schedules, and takes pride in maintaining accurate records while providing top-notch client support.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and confirm service appointments with both residential and commercial clients, addressing rescheduling needs as required.</p><p>• Maintain accurate client records, including service histories and invoices, using the designated CRM system.</p><p>• Monitor service completion and ensure all work orders and client information are properly documented and organized.</p><p>• Collaborate with the service team to relay client requests and ensure timely responses.</p><p>• Assist with managing accounts receivable for clients with overdue balances.</p><p>• Identify opportunities for process improvement in scheduling and client communication workflows.</p><p>• Professionally handle incoming calls and promptly respond to client inquiries.</p><p>• Draft and distribute newsletters, industry updates, and other client communications to keep clients informed.</p><p>• Perform additional administrative tasks and support service coordination as needed.</p>
We are looking for a detail-oriented Administrative Coordinator to join our team in Minneapolis, Minnesota. In this role, you will play a pivotal part in supporting advertising sales, fulfillment processes, and member engagement activities, ensuring smooth operations and exceptional service delivery. This position offers an exciting opportunity to contribute to the healthcare industry while showcasing your organizational and communication skills. Please note, this is a Contract-to-Permanent opportunity.<br><br>Responsibilities:<br>• Foster relationships with advertising clients by promoting renewal options and upselling opportunities.<br>• Coordinate communications with clients across job guides, online job fairs, social media, and digital job boards.<br>• Schedule and facilitate virtual meetings to demonstrate Career Center technology to potential clients.<br>• Manage deadlines and specifications for advertising purchases across various platforms, including print and digital media.<br>• Design and layout materials for job fairs and advertising campaigns as required.<br>• Maintain an organized library of advertising files and update marketing materials such as media kits and sell sheets.<br>• Update and maintain the Career Center website content to ensure accuracy and relevance.<br>• Distribute incentives to members participating in Career Center activities.<br>• Organize and oversee the CV review process for job seekers, ensuring profiles are up-to-date.<br>• Represent the Career Center at conferences, meetings, and online events, including booth activities and member engagement initiatives.
<p>We are seeking a <strong>Legal Assistant</strong> to join a Tax, Trusts & Estates team in Minneapolis. This is an excellent opportunity to provide high-level administrative support in a dynamic, client-focused environment. If you thrive in a fast-paced setting, have strong organizational skills, and enjoy delivering exceptional service, we’d love to hear from you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide comprehensive administrative support to attorneys and paralegals.</li><li>Serve as a liaison for clients, ensuring excellent communication and service.</li><li>Manage client/matter openings, including conflicts checks and engagement letters.</li><li>Maintain attorneys’ calendars, anticipate deadlines, and implement follow-up procedures.</li><li>Draft, edit, and proofread legal documents.</li><li>Enter and review attorney time entries for accuracy and compliance.</li><li>Assist with billing processes, including proforma review and invoice distribution.</li><li>Organize and maintain client files (electronic and hard copy).</li><li>Handle incoming/outgoing mail and process reimbursement/vendor requests.</li><li>Coordinate meetings, travel arrangements, and CLE registrations.</li><li>Delegate tasks to administrative assistants as needed.</li><li>Deliver a high level of customer service to attorneys and clients.</li></ul><p><br></p>
