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3 results for Help Desk Technician in Memphis, TN
- Memphis, TN
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results.</p><p><br></p><p>Responsibilities:</p><p>• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.</p><p>• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.</p><p>• Track and document system performance, identifying common user concerns and trends that require additional training.</p><p>• Reinforce training efforts by guiding end users in adopting new workflows and best practices.</p><p>• Actively participate in daily meetings, huddles, and updates to align with project objectives.</p><p>• Communicate effectively with users to minimize disruptions and maintain a positive work environment.</p><p>• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.</p><p>• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.</p>
- 2026-04-25T00:00:00Z
- Memphis, TN
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Desktop Support Analyst to provide application and user support for web-based platforms and digital service tools in Germantown, Tennessee. This Long-term Contract position focuses on maintaining reliable portal functionality, troubleshooting user-facing issues, and helping improve system performance through thoughtful analysis and testing. The ideal candidate brings a strong technical foundation, experience supporting business applications, and the ability to communicate clearly with both internal teams and external partners.<br><br>Responsibilities:<br>• Manage implementation and ongoing support for portal and web-based software, helping ensure systems are configured to meet business and user needs effectively.<br>• Investigate and support automated data connections that supply information to customer-facing websites and online platforms.<br>• Troubleshoot issues related to electronic payment workflows, user access, and account functionality across multiple portal environments.<br>• Resolve service-related problems affecting online transactions, renewals, requests, and other digital community features.<br>• Provide analysis and support for platform-specific issues, including third-party vendor integrations tied to resident-facing systems.<br>• Share technical guidance and process knowledge with remote staff members and external contacts to support consistent issue resolution.<br>• Participate in quality assurance efforts by identifying defects, documenting findings, and contributing recommendations for corrective action.<br>• Create and execute tests for system updates, enhancements, and fixes, while recording results in a clear and organized manner.<br>• Track support requests through help desk tools, maintain accurate case documentation, and follow established service procedures and standards.
- 2026-04-25T00:00:00Z
- Olive Branch, MS
- onsite
- Temporary / Contract
- 30 - 32 USD / Hourly
- <p>Robert Half Talent Solutions is seeking an experienced <strong>IT Support Specialist</strong> to support our client in the <strong>manufacturing industry</strong>. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.</p><p>The position follows an <strong>overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off</strong>, and requires dependability and responsiveness in a production-driven setting.</p><p>Key Responsibilities</p><ul><li>Provide hands-on support and configuration for <strong>RF scanners</strong> used in warehouse and logistics operations</li><li>Troubleshoot and maintain <strong>Zebra label printers</strong> and related peripherals</li><li>Perform system imaging, device deployments, and updates using <strong>SCCM and/or Intune</strong></li><li>Diagnose and resolve network-related issues including <strong>DNS, DHCP, Telnet, and SSH</strong></li><li>Administer <strong>Active Directory</strong> accounts, permissions, and group policies</li><li>Deliver <strong>Tier 1–2 technical support</strong> in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul><p><br></p><p><br></p>
- 2026-04-13T00:00:00Z