We are looking for a skilled Desktop Support Analyst to join our team in Houston, Texas. In this long-term contract position, you will play a vital role in providing technical assistance and maintaining the functionality of desktop systems. This role offers an excellent opportunity to showcase your expertise in troubleshooting, system management, and customer support.<br><br>Responsibilities:<br>• Provide timely technical support for desktop systems, ensuring minimal downtime and optimal performance.<br>• Resolve service desk tickets with efficiency and professionalism, addressing user concerns effectively.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Perform troubleshooting tasks to identify and resolve software and hardware issues.<br>• Support Microsoft Windows 10 environments, ensuring system updates and functionality.<br>• Collaborate with team members to implement best practices for desktop support.<br>• Educate users on system features and basic troubleshooting techniques to enhance self-sufficiency.<br>• Monitor system performance and report any irregularities or potential risks.<br>• Document processes and solutions to maintain a comprehensive knowledge base.<br>• Assist in the installation and configuration of desktop hardware and software.
We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations.<br><br>Responsibilities:<br>• Deliver first-line technical assistance for hardware, software, and network-related issues.<br>• Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment.<br>• Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365.<br>• Escalate unresolved issues to higher-level support teams for advanced troubleshooting.<br>• Record incidents, solutions, and processes systematically within the ticketing system.<br>• Facilitate onboarding and offboarding procedures, including device setup and user account configuration.<br>• Track and maintain an inventory of IT assets to ensure proper documentation and accountability.<br>• Adhere to established IT policies, procedures, and security standards to maintain system integrity.
<p>We are looking for a .Net Core Developer with a passion for software development and a proven track record of delivering robust, high-quality software. In this role, you will be responsible for developing scalable, maintainable, and high-performing applications using the .NET Core framework.</p><p>Key Responsibilities:</p><ol><li>Developing robust and secure web applications using ASP.NET Core, Blazor + WebAssembly.</li><li>Designing, building, and maintaining efficient, reusable, and reliable C# code.</li><li>Managing database operations with Entity Framework Core + SQL Server</li><li>Implementing user interfaces with Telerik controls for .Net Core and Blazor.</li><li>Following Clean Architecture principles and CQRS pattern for development.</li><li>Using Object-Oriented Design principles for application design.</li><li>Developing and maintaining Web API interfaces.</li><li>Implementing continuous integration and deployment (CI/CD) processes using Azure DevOps.</li><li>Enhancing code quality and performance using SonarQube.</li><li>Participating in all aspects of the project lifecycle, including design, development, documentation, testing, and operations.</li></ol><p><br></p>