<p>We are looking for a skilled (Part-Time) Collections Specialist to join our team in Phoenix, Arizona. In this role, you will primarily focus on coordinating collection activities related to the service department, requiring attention to detail and effective communication. This is a long-term contract position that offers flexibility and the opportunity to contribute to improving internal processes.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with the service manager to address outstanding invoices and resolve any discrepancies.</p><p>• Research collection issues thoroughly to ensure accurate billing and follow-up.</p><p>• Maintain detailed records of collection activities using tools such as Excel and Sage software.</p><p>• Communicate effectively with clients to address questions or concerns regarding service costs.</p><p>• Monitor and track the status of collections, ensuring timely follow-ups.</p><p>• Assist in developing and implementing a structured collection process to improve efficiency.</p><p>• Prepare reports on collection status and progress for the corporate team.</p><p>• Handle a high volume of service-related collections with smaller dollar amounts.</p><p>• Work with the internal team to align collection efforts with organizational objectives.</p><p>• Ensure compliance with company policies and procedures during all collection activities.</p>
<p><strong>Job Title: </strong>Collections Specialist</p><p><br></p><p><strong>Job Overview:</strong></p><p>A well-established organization based in Pittsburgh, PA, is seeking a skilled Collections Specialist with at least 2 years of relevant collections experience (preferably consumer collections experience). This position is onsite and the normal work hours are Monday through Friday 8am-4:30pm. (Some flexibility may be available with the start time). The Collection Specialist will be responsible for managing delinquent accounts, including loans, credit cards, and negative accounts. The position involves engaging with customers to secure repayment plans that restore accounts to good standing, while also consulting with the Collection Supervisor and CFO to determine appropriate measures such as repossession, litigation, or right of offset. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Investigate billing errors and disputes, providing prompt follow-ups as needed.</p><p>• Monitor due dates and send timely payment reminders.</p><p>• Contact customers via phone, email, and written correspondence to resolve unpaid balances.</p><p>• Record all collection activities and maintain detailed communication logs.</p><p>• Respond to customer inquiries regarding billing statements in a professional manner.</p><p>• Negotiate partial payments or structured repayment plans when necessary.</p><p>• Collaborate with team members to establish effective debt recovery strategies.</p><p>• Update account status upon successful resolution of debts.</p><p>• Prepare and issue required documentation to customers and credit bureaus.</p><p>• Partner with legal counsel when escalations are warranted.</p><p>• Take ownership of assigned accounts during the debt collection process.</p><p>• Utilize debt collection software and public record databases for account resolution.</p><p>• Ensure compliance with all applicable federal, state, and local laws, as well as internal company policies.</p><p>• Handle sensitive customer data with strict confidentiality and discretion.</p><p><br></p><p><strong>Required Skills and Qualifications:</strong></p><p>• Customer Service and Negotiation: Proven ability to address customer concerns and negotiate payment terms.</p><p>• Communication: Excellent verbal and written communication skills.</p><p>• Interpersonal Skills: Ability to collaborate effectively with coworkers and interact professionally with customers.</p><p>• Problem-Solving: Strong critical thinking and decision-making abilities.</p><p>• Professionalism: Exhibit a calm and composed demeanor, even under challenging situations.</p><p>• Independence: Capable of working autonomously while managing multiple tasks and deadlines.</p><p><br></p><p><strong>Educational and Experience Requirements:</strong></p><p>• High school diploma or equivalent.</p><p>• Minimum of two years of experience in collections, customer service, or sales.</p><p>• Familiarity with bankruptcy or repossession procedures is highly preferred.</p><p><br></p><p>Apply on the Robert Half website or via the Robert Half mobile app today if you meet the criteria and would like to be considered. After applying, please call 412-471-5946 and ask to speak with Dan, Aimee or Carrie! When calling, please reference job # 03730 - 0013301588. Thank you! </p>
<p>A busy firm in the West Caldwell area is seeking a Collections Specialist to join their growing company. This Collections Specialist will manage accounts receivable processes by working closely with attorneys, clients, and finance staff to ensure timely payments and resolve outstanding debts. The ideal Collections Specialist will have prior experience out of the legal industry, professional services, or something close and have experience with a relevant system such as 3E, Aderant, etc. This Collections Specialist position requires strong communication, high attention to detail, and the ability to multitask. Other responsibilities of this Collections Specialist will include but not be limited to: </p><p><br></p><p>Collections Specialist Responsibilities:</p><ul><li>Collaborate with administrative leadership to address tasks and assignments effectively.</li><li>Assist clients with billing inquiries and provide clear explanations.</li><li>Support assigned partners with collections activities and strategies.</li><li>Follow up on overdue accounts to ensure timely resolution.</li><li>Prepare detailed reports for clients and partners related to accounts receivable.</li><li>Generate and distribute monthly reminder statements to clients.</li><li>Maintain organized and accurate accounts receivable records and files.</li><li>Coordinate with accounting staff to manage cash applications, resolve duplicate payments, and utilize funds held in trust.</li><li>Record all communications and updates in the document management system.</li></ul><p><br></p><p>This Collections Specialist role is paying between $75,000 and $95,000 annually depending on experience. If interested in this Collections Specialist position, apply today! </p>
<p>The Collections Supervisor will be responsible for assisting with overseeing the daily operations of the collections team and timely collection of outstanding accounts receivables. As the Collections Supervisor you will maintain customer accounts, monitor credit operations, generate regular reports on collections status, audit aging reports, train new employees and provide ongoing training as needed, maintain strong communication with sales, customer service and billing departments, resolve customer inquiries and ensure compliance with federal and state laws related to debt collection. In this role, the candidate must possess strong leadership skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and the ability to manage multiple priorities and meet deadlines. </p><p><br></p><p>Primary Responsibilities</p><p>· Oversee daily credit and collection activities</p><p>· Create departmental collection goals</p><p>· Direct collection efforts on delinquent accounts</p><p>· Verify customer payments</p><p>· Resolve complex or escalated collection issues</p><p>· Negotiate payment terms and payment schedules</p><p>· Develop and implement collection procedures and policies to improve efficiency</p><p>· Recommend and implement process improvement to enhance collection effectiveness</p>
We are looking for a skilled Collections Specialist to join our team in Atlanta, Georgia. This is a long-term contract opportunity that offers a hybrid work schedule, combining both in-office and remote work. The ideal candidate will manage a portfolio of accounts, ensuring timely collections and resolving discrepancies efficiently.<br><br>Responsibilities:<br>• Contact customers to collect outstanding payments and resolve pricing deductions.<br>• Investigate and address account discrepancies through thorough research.<br>• Manage a portfolio of 60 accounts and ensure they are handled effectively.<br>• Utilize Excel to organize data and track collection activities.<br>• Maintain accurate and up-to-date records of billing and payment statuses.<br>• Collaborate with internal teams to resolve disputes and improve processes.<br>• Analyze account data to identify trends and recommend solutions.<br>• Ensure compliance with company policies and collection procedures.<br>• Provide regular updates on account statuses and collection progress to leadership.
We are looking for a motivated Collections Specialist to join our team on a contract basis in Zelienople, Pennsylvania. In this role, you will handle both commercial and consumer collections, ensuring timely payments and resolving billing issues. This position is ideal for someone with strong communication skills and a keen attention to detail, who thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Manage commercial and consumer collection accounts, ensuring payments are received on time.<br>• Communicate effectively with clients to resolve billing discrepancies and disputes.<br>• Maintain accurate records of payment histories, account statuses, and collection efforts.<br>• Collaborate with internal teams to address credit and collection-related challenges.<br>• Analyze accounts to determine appropriate collection strategies and recommend actions.<br>• Ensure compliance with all relevant regulations and company policies in collection processes.<br>• Prepare regular reports summarizing collection activities and account performance.<br>• Implement effective strategies to reduce outstanding balances and improve cash flow.<br>• Stay updated on industry best practices for collection processes and billing.<br>• Provide exceptional customer service while handling sensitive financial discussions.
We are looking for a detail-oriented Collections Specialist to join our team on a part-time, contract basis. This role involves managing financial collections and maintaining strong client relationships within a services environment focused on attention to detail. Located in Parsippany, New Jersey, this position offers the opportunity to work collaboratively while utilizing your expertise in collections processes and tools.<br><br>Responsibilities:<br>• Handle collection activities for current clients, ensuring timely payments and maintaining positive client relationships.<br>• Manage commercial and consumer collections efficiently, adhering to established protocols.<br>• Utilize Microsoft Excel for tracking and reporting collection data with accuracy.<br>• Collaborate with internal teams to resolve billing discrepancies and streamline collection processes.<br>• Monitor outstanding balances and create actionable plans to recover overdue amounts.<br>• Maintain detailed records of collection activities and interactions with clients.<br>• Apply knowledge of services that require attention to detail to enhance collection strategies.<br>• Identify and implement improvements to existing collection workflows.<br>• Ensure compliance with all relevant regulations and company policies during collection activities.<br>• Provide regular updates and reports on collection progress to management.
We are looking for a skilled Collections Specialist to join our team in Richmond, Virginia. In this long-term contract role, you will play a vital part in managing and improving the collections process while ensuring customer satisfaction. This position offers an opportunity to work in the dynamic Real Estate & Property industry, focusing on preventing defaults and maintaining positive relationships with clients.<br><br>Responsibilities:<br>• Monitor and manage customer accounts to ensure timely collections and prevent payment defaults.<br>• Communicate with clients to negotiate payment arrangements and resolve outstanding balances.<br>• Analyze account data and prepare accurate reports for internal tracking and decision-making.<br>• Collaborate with the team to implement effective strategies for improving collections processes.<br>• Handle billing inquiries and provide excellent customer service to address payment-related concerns.<br>• Maintain detailed records of collection activities and update account information in the system.<br>• Research and resolve discrepancies in customer accounts to ensure accurate billing.<br>• Assist in identifying trends and opportunities for process improvement within the collections workflow.<br>• Ensure compliance with company policies and industry regulations during all interactions.<br>• Work proactively to meet and exceed collection targets while fostering positive client relationships.
<p>We are looking for a skilled Collections Specialist to join our team in Las Vegas, Nevada. This short-term contract position offers an opportunity to make a significant impact by managing overdue accounts and streamlining collection processes. The ideal B2B (business-to-business) collections specialist will be assertive, detail-oriented, and experienced in handling high volumes of commercial collections with professionalism and efficiency. Collection specialist with a proven track record of reducing DSO and capable of working in a fast-paced environment where you will make 75+ calls a day should apply immediately. </p><p><br></p><p>Responsibilities for the Collections specialist: </p><p>• Conduct daily outreach to clients by phone, making 60-80 calls per day to follow up on overdue invoices and outstanding balances.</p><p>• Implement assertive follow-up strategies to ensure timely payments, including re-contacting clients within 48 hours if necessary.</p><p>• Manage escalations for accounts exceeding 120 days past due, coordinating with management to determine next steps.</p><p>• Review and update customer account information, purchase orders, and correspondence within the Service Titan system.</p><p>• Focus on resolving older, high-value outstanding accounts, particularly those exceeding $50,000.</p><p>• Collaborate with the General Manager and Controller to align collection efforts with business objectives.</p><p>• Develop and maintain effective processes to streamline collections and minimize future backlogs.</p><p>• Ensure compliance with lien release procedures and other billing-related requirements.</p><p>• Prepare detailed reports and analysis using Excel formulas to track collection performance and trends.</p>
We are looking for a skilled Collections Specialist to join our team on a contract basis in Lake Mary, Florida. In this role, you will manage a portfolio of accounts, ensure timely collections, and contribute to year-end financial objectives. This position offers the opportunity to leverage your expertise in B2B collections and financial reporting.<br><br>Responsibilities:<br>• Oversee a designated portfolio of customer accounts and ensure timely payments.<br>• Analyze and review aging reports to identify overdue accounts and prioritize collection efforts.<br>• Perform consistent and effective B2B collection activities to achieve financial goals.<br>• Upload and manage aging data using Microsoft Dynamics GP and maintain accurate records.<br>• Utilize Excel, including Pivot Tables, to track collection activities and generate reports.<br>• Collaborate with the accounts receivable team to meet year-end deadlines and objectives.<br>• Communicate professionally with customers to resolve outstanding payment issues.<br>• Ensure compliance with company policies and procedures during all collection processes.
<p>We are looking for a dedicated Collections Specialist to join our team in Houston, Texas. This is a long-term contract position that requires a proactive individual who can efficiently manage customer payment collection and meter disconnections while maintaining a customer-focused approach. The ideal candidate will demonstrate flexibility and professionalism in handling diverse responsibilities within field collection processes.</p><p><br></p><p>Responsibilities:</p><p>• Collect customer payments promptly and accurately, ensuring compliance with company procedures.</p><p>• Perform meter disconnections with attention to safety and efficiency.</p><p>• Cultivate a strong understanding of all field collection processes and functions.</p><p>• Adapt to varied duties, including customer interactions and administrative tasks.</p><p>• Maintain a sensitive and flexible approach to address customer needs effectively.</p><p>• Collaborate with team members to optimize collection strategies and workflows.</p><p>• Utilize company tools and systems to validate and process payments.</p><p>• Ensure adherence to regulatory requirements and standards during collection activities.</p><p>• Manage expense accounts and submit accurate documentation for business operations.</p><p>• Support onboarding and training processes for contingent workforce members.</p>
<p>We are looking for a detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing the B2B collection of outstanding payments, ensuring compliance with company policies, and maintaining positive relationships with clients. Your expertise in credit and collections processes will be essential in resolving account discrepancies and achieving financial objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage the collection process for commercial accounts to ensure timely payments.</p><p>• Monitor outstanding balances and proactively follow up with clients via inbound and outbound calls.</p><p>• Investigate and resolve account discrepancies while maintaining accurate records of all communications.</p><p>• Collaborate with internal teams to address billing or payment issues and find effective solutions.</p><p>• Utilize Salesforce to track and manage customer interactions and payment statuses.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding debts.</p><p>• Ensure compliance with company credit and collection policies and applicable regulations.</p><p>• Provide regular updates and reports on collection activities and account statuses to management.</p><p>• Build and maintain strong relationships with clients to promote a positive customer experience.</p>
We are looking for a dedicated Collections Specialist to join our team in Chicago, Illinois. In this role, you will focus on managing and resolving outstanding accounts while ensuring compliance with established policies and procedures. This is a Contract to permanent position, offering an excellent opportunity for growth in a fast-paced environment.<br><br>Responsibilities:<br>• Manage and oversee collection efforts for both commercial and consumer accounts.<br>• Communicate with clients to resolve outstanding balances and negotiate payment plans.<br>• Monitor and maintain accurate records of customer accounts and payment histories.<br>• Collaborate with internal teams to address billing discrepancies and ensure timely resolutions.<br>• Analyze account data to identify trends and implement effective collection strategies.<br>• Ensure compliance with company policies and legal regulations related to credit and collections.<br>• Prepare detailed reports on collection activities and account statuses for management review.<br>• Utilize industry-standard collection processes to achieve targets and reduce outstanding balances.<br>• Provide exceptional customer service while handling sensitive financial matters.
We are looking for an experienced Sr. Collections Specialist to join our team on a contract basis in Austin, Texas. This role is ideal for someone with a strong background in B2B collections and managing large portfolios of accounts. You will play a pivotal role in streamlining processes and supporting the collections team during a period of organizational restructuring.<br><br>Responsibilities:<br>• Oversee and manage collections for a large portfolio of business accounts, ensuring timely follow-ups and payments.<br>• Collaborate with the collections team to improve workflows and implement efficient operating procedures.<br>• Analyze aging reports to identify and prioritize overdue accounts for resolution.<br>• Manage accounts receivable processes with a focus on accuracy and compliance.<br>• Utilize Microsoft Excel and Sage Intacct to perform detailed account reconciliations and reporting.<br>• Communicate effectively with clients to resolve payment issues and maintain positive relationships.<br>• Work closely with the Director of Accounting and other stakeholders to align collections efforts with organizational goals.<br>• Support the team in handling a significant volume of contracts and revenue.<br>• Contribute to the development of strategies for reducing outstanding balances and improving cash flow.<br>• Assist in preparing reports and documentation related to collections activities.
We are looking for a skilled Collections Specialist to join our team on a contract basis in Cincinnati, Ohio. In this role, you will focus on managing accounts receivable and ensuring timely payments while maintaining strong relationships with customers and internal teams. This position offers an exciting opportunity to contribute to a dynamic service-oriented organization.<br><br>Responsibilities:<br>• Communicate with customers daily to follow up on upcoming, overdue, or outstanding invoices.<br>• Collaborate with internal departments to resolve accounts receivable aging items and payment discrepancies.<br>• Process credits and write-offs as needed, ensuring accurate record-keeping.<br>• Coordinate with cash application specialists to confirm receipt of payments and update account statuses.<br>• Maintain detailed documentation of communications, transactions, and resolutions for audit purposes.<br>• Provide clear and concise updates to internal stakeholders regarding account statuses and payment progress.<br>• Utilize advanced Excel skills to analyze data and generate reports related to collections.<br>• Demonstrate professionalism and effective judgment in handling customer inquiries and resolving disputes.<br>• Adapt to a fast-paced environment and manage multiple accounts efficiently.<br>• Perform additional duties as assigned by management to support the collections process.
<p>We are looking for a skilled Collections Representative to join our team in Falls Church, Virginia. This role requires a detail-oriented individual with strong expertise in business-to-business collections and credit analysis. If you thrive in fast-paced environments and excel at maintaining customer relationships while resolving financial matters, this position is an excellent opportunity for you. This is a long term temporary position that could lead to permanent hire. You will be working onsite Monday to Friday 9 am to 5 pm.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Initiate and manage collection calls to ensure timely payments from customers.</p><p>• Build and maintain positive relationships with clients to facilitate smooth financial transactions.</p><p>• Perform accurate account reconciliations and resolve discrepancies promptly.</p><p>• Address and resolve deduction issues to maintain financial accuracy.</p><p>• Utilize CRM system.</p><p><br></p><p><br></p><p><br></p>
<p>We are looking for a skilled Loans Specialist/ Collections Specialist to join our team in Savannah, Georgia. In this Contract to permanent position, you will be responsible for managing various aspects of loan and account collections within the banking industry. This role requires a proactive approach to resolving outstanding accounts while maintaining positive relationships with clients.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and manage overdue commercial and consumer accounts to ensure timely collections.</p><p>• Communicate with borrowers to address payment issues and negotiate repayment plans.</p><p>• Analyze loan histories, including home equity and auto loans, to identify discrepancies and resolve account concerns.</p><p>• Collaborate with internal teams to implement effective collection strategies.</p><p>• Document and update account statuses and actions taken in compliance with company policies.</p><p>• Review billing statements and ensure accuracy in collection processes.</p><p>• Assist in the recovery of delinquent accounts while adhering to regulatory standards.</p><p>• Provide exceptional customer service to maintain strong relationships during the collection process.</p><p>• Stay informed of industry best practices and changes in collection laws.</p><p>• Prepare detailed reports on collection activities and account statuses for management review.</p>
We are looking for an experienced Accounts Receivable/Collections Specialist to join our team in Cincinnati, Ohio. This role is essential in ensuring the accuracy and timeliness of collections processes while maintaining strong relationships with customers. The ideal candidate will bring a proactive approach to managing accounts and resolving payment issues efficiently.<br><br>Responsibilities:<br>• Monitor accounts to identify overdue payments and take appropriate action to ensure timely collection.<br>• Receive and accurately post payments to customer accounts while maintaining detailed records.<br>• Conduct in-depth analysis of payment histories and outstanding debts to support collection strategies.<br>• Communicate professionally with customers to address billing concerns and resolve credit issues.<br>• Generate and distribute customer account statements monthly or as requested.<br>• Maintain organized records of account statuses and the progress of collection efforts.<br>• Prepare and present detailed reports on collection activities, including weekly accounts receivable reviews.<br>• Perform daily accounting tasks such as accounts receivable collections, cash applications, and reconciliations.<br>• Lead the collection process, including bank deposit reconciliations and wire transfer preparations.<br>• Collaborate with administrative teams across locations to address and resolve payment issues effectively.
<p>Our client, a reputable financial institution, is seeking a Collections Specialist to join their team on a temporary basis through September 2026. This role functions similarly to a collections call center environment and involves working directly with members to resolve delinquent loan and overdraft accounts. Candidates with strong customer service or collections experience and familiarity with financial services will thrive in this position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Contact members to discuss and resolve delinquent loans, overdraft accounts, and other past-due balances.</li><li>Maintain accurate and detailed records related to all collection activities.</li><li>Acquire and apply knowledge of state and federal laws related to bankruptcy, foreclosure, repossession, and collections.</li><li>Make recommendations to management regarding repossession, charge-offs, and further internal collection actions.</li><li>Ensure compliance with the Telephone Collection Practices Act and Fair Debt Collection Practices Act (FDCPA).</li><li>Understand and adhere to regulations surrounding right of offset, freezing of funds, and protected income sources (SSI, SSD, pensions, etc.).</li><li>Maintain professional relationships with <strong>o</strong>utside vendors, including collection attorneys and repossession agents.</li><li>Track and report on collection metrics and performance figures as required by management.</li><li>Provide high-quality service and communication to members while meeting performance goals related to call quality, efficiency, and account resolution.</li><li>Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management</li></ul>
We are in search of a Collections Supervisor to join our team in Wilmington, Delaware. The role entails overseeing our collections efforts, managing and prioritizing tasks, and working closely with our finance leadership. The ideal candidate will be able to interface with firm leadership, billing attorneys, and finance team members to provide updates on accounts receivable balances, identify trends, and recommend future actions. <br><br>Responsibilities: <br><br>• Oversee collections efforts, ensuring timely and effective recovery of aged accounts receivable balances<br>• Collaborate with billing attorneys and clients to follow-up on receivables<br>• Maintain comprehensive documentation, including collection notes<br>• Utilize technology and collections management software to manage, analyze, and report on collections activities<br>• Develop and implement strategies to improve collections results based on data analysis and identified trends<br>• Communicate effectively with firm leadership, finance leadership, attorneys, secretaries, and clients<br>• Understand and communicate regarding all aspects of the accounts receivable function, including cash receipts, cash posting, cash reconciliation, credit memos, overpayments, and collections outreach efforts<br>• Anticipate work needs, organize workflow, and follow through with minimal direction<br>• Adapt to changing demands and perform professionally and proficiently under tight deadlines and in a fast-paced work environment<br>• Carry out other duties as required
We are looking for an experienced Collections Specialist to join our team in New York, New York. This contract position offers an exciting opportunity to contribute to the financial services industry by managing and optimizing collections processes. The ideal candidate will excel in commercial and consumer collections while leveraging their expertise in credit and billing systems.<br><br>Responsibilities:<br>• Handle the collection of outstanding payments from both commercial and consumer accounts.<br>• Analyze account details to determine payment discrepancies and resolve billing issues efficiently.<br>• Collaborate with clients and internal teams to negotiate payment plans and ensure timely resolution.<br>• Utilize NetSuite and Microsoft Excel to maintain accurate records of collections activities.<br>• Develop and implement effective strategies to improve collection rates and reduce delinquency.<br>• Monitor accounts regularly to identify trends and recommend corrective actions.<br>• Communicate professionally with clients to address payment concerns and maintain positive relationships.<br>• Generate reports and provide insights to management regarding collection performance.<br>• Ensure compliance with company policies and industry regulations during all collection activities.
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>We are seeking a detail-oriented, proactive <strong>Collections Specialist</strong> for a contract-to-hire opportunity. The ideal candidate will have a strong understanding of collections processes and will possess excellent communication and problem-solving skills. This position requires someone who thrives in a fast-paced environment, demonstrates strong organizational abilities, and works collaboratively with both internal and external stakeholders.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage accounts receivable to ensure timely and accurate collection of outstanding payments.</li><li>Proactively contact customers regarding overdue accounts via phone, email, and other communication methods.</li><li>Negotiate payment arrangements and establish repayment plans when necessary.</li><li>Research and resolve customer billing discrepancies or disputes in an accurate and timely manner.</li><li>Maintain customer account records, monitor payment status, and update notes in the system.</li><li>Provide detailed reporting on collection progress, delinquent accounts, and aging accounts receivable.</li><li>Work closely with internal departments (e.g., Sales, Billing, and Customer Service) to resolve any issues impacting collections.</li><li>Evaluate accounts for further collection efforts, including escalations to management or third-party collection agencies, when needed.</li><li>Comply with all applicable federal, state, and local laws regarding debt collection practices.</li></ul><p><br></p>
We are looking for a detail-oriented Collections Specialist to join our team in Brooklyn Center, Minnesota. In this Contract-to-permanent position, you will play a key role in managing accounts receivable, ensuring payments are processed accurately, and investigating discrepancies in unpaid accounts. This is an excellent opportunity to contribute to a dynamic team while growing your expertise in collections and financial services.<br><br>Responsibilities:<br>• Handle the collection process for outstanding accounts, ensuring timely resolution and payment.<br>• Verify and post received payments and adjustments accurately into the system.<br>• Investigate and analyze missing or incomplete information related to unpaid accounts.<br>• Communicate professionally with clients to address payment-related inquiries and resolve disputes.<br>• Utilize accounting software systems and CRM tools to track and manage account information.<br>• Process billing and claims administration tasks with precision and efficiency.<br>• Answer inbound calls to assist customers with account-related concerns.<br>• Ensure compliance with company policies and procedures in all collection activities.<br>• Generate reports on account statuses and provide insights to the management team.<br>• Collaborate with team members to improve collection strategies and processes.
<p><strong>About the Role:</strong></p><p> We’re looking for a proactive and customer-focused <strong>Collections Specialist</strong> to join our team. This individual will be responsible for managing past-due accounts, maintaining positive client relationships, and ensuring timely collection of outstanding balances. The ideal candidate has strong communication skills, attention to detail, and the ability to problem-solve while maintaining professionalism and empathy.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers regarding past-due accounts via phone, email, and written correspondence</li><li>Negotiate and set up payment arrangements while maintaining positive customer relationships</li><li>Research and resolve billing discrepancies or disputed charges</li><li>Maintain accurate records of all collection activity in the system</li><li>Collaborate with the accounting and sales teams to address payment issues</li><li>Monitor aging reports and identify high-risk accounts</li><li>Escalate unresolved accounts to management or third-party collection agencies as needed</li><li>Ensure compliance with all company policies and collection regulations (FDCPA and state laws)</li></ul><p><br></p>
