We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Cambridge, Maryland. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and ensuring a positive experience. If you have a passion for providing excellent customer support and thrive in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming customer inquiries via phone and email, providing clear and accurate information.<br>• Handle and resolve customer complaints or issues with professionalism and efficiency.<br>• Process and track customer orders, ensuring accuracy and timely delivery.<br>• Manage a high volume of inbound and outbound calls while maintaining quality service standards.<br>• Maintain detailed and accurate records of customer interactions in the system.<br>• Collaborate with team members and other departments to address and resolve customer concerns.<br>• Provide product or service information to customers, helping them make informed decisions.<br>• Identify opportunities to improve customer satisfaction and share feedback with the team.
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join a team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.</p><p>• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.</p><p>• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.</p><p>• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.</p><p>• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.</p><p>• Offer payment plan options and address billing inquiries with precision and care.</p><p>• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.</p><p>• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.</p><p>• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.</p><p>• Collaborate with team members to ensure a supportive and organized patient access experience.</p>
<p>We are offering a long-term contract employment opportunity for a Patient Access Specialist in Lewes, Delaware. This role is in the health sector and is centered around patient registration in both the Outpatient and Emergency Departments. The workplace is onsite-local and offers varied shifts.</p><p><br></p><p>Responsibilities:</p><p>• Answer and manage a multi-line phone system, ensuring the smooth flow of communication</p><p>• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally</p><p>• Execute data entry tasks, keeping patient records up-to-date and accurate</p><p>• Correspond via email, providing clear and concise information to patients and team members</p><p>• Utilize strong interpersonal skills to build rapport with patients and enhance their experience</p><p>• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files</p><p>• Schedule appointments, ensuring a well-coordinated flow of patients</p><p>• Adapt to varied shifts, demonstrating flexibility and commitment</p><p>• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.</p>
<p>We are looking for a detail-oriented Medical File Clerk to join a team on a short-term contract basis in Georgetown, Delaware. In this role, you will assist with organizing, scanning, and saving patient and caregiver records to ensure accurate documentation. This is an onsite position requiring strong organizational skills and the ability to handle sensitive information with care.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Organize paper charts and employee records in preparation for scanning.</p><p>• Scan documents using an onsite multifunction device capable of double-sided scanning.</p><p>• Save scanned files to a network drive using a standardized naming convention.</p><p>• Potentially upload files directly into client charts within the designated system, as instructed.</p><p>• Handle approximately 300–400 files across two locations, with an average of five minutes of work per file.</p><p>• Follow detailed instructions and receive onsite supervision for all tasks.</p><p>• Maintain confidentiality and ensure all personal information is handled securely.</p><p>• Collaborate with agency directors at each location to ensure a smooth workflow.</p>
<p>We are seeking an experienced finance leader to oversee accounting and financial operations for a mid-sized, operationally focused organization in the Mid-Atlantic region. This role is responsible for ensuring accurate financial reporting, maintaining effective internal controls, and supporting business performance through detailed analysis and strategic partnership.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee all accounting and financial reporting activities to ensure accuracy, timeliness, and compliance with applicable standards</li><li>Lead cost accounting efforts, including analysis of production costs, variance reporting, and performance insights</li><li>Manage inventory-related accounting and provide analysis to support operational efficiency and decision-making</li><li>Establish and maintain internal controls to support compliance and mitigate risk</li><li>Oversee cash flow planning and treasury-related activities</li><li>Drive budgeting and forecasting processes, including ongoing financial planning and analysis</li><li>Partner with leadership and cross-functional teams to support strategic initiatives and operational improvements</li><li>Provide detailed financial analysis related to cost trends, operational performance, and resource utilization</li><li>Identify and implement process improvements and system enhancements to increase efficiency and scalability</li><li>Support key business initiatives such as integrations, restructuring efforts, or other strategic projects as needed</li></ul><p><br></p>
<p>We are looking for a motivated Jr. Accountant to join our team in Easton, Maryland. This Contract to permanent position offers an excellent opportunity for someone with strong attention to detail to contribute to key accounting functions such as payroll processing and accounts payable. The role is onsite and provides flexibility in start and end times, making it ideal for individuals eager to grow their skills and support the organization's financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Process accounts payable transactions, ensuring accuracy and timely payment of invoices.</p><p>• Handle payroll processing for approximately 100 employees. </p><p>• Perform data entry tasks to maintain accurate financial records and reports.</p><p>• Collaborate with the operations team to prepare weekly reporting and support system improvements.</p><p>• Assist in invoice processing and management of accounts receivable.</p><p>• Partner with the controller to streamline accounting processes and enhance efficiency.</p><p>• Contribute to automating processes and improving operational workflows.</p><p>• Provide support in maintaining compliance with financial regulations and company policies.</p><p>• Address queries related to payroll and accounts payable in a thorough and timely manner.</p><p>• Support the team during audits or financial reviews as needed</p>