<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>Our client in the South Side of Pittsburgh, PA is hiring for a <u>Bilingual Customer Service Representative</u> for a contract to hire job opportunity. This location has free parking provided and they are also bus accessible! After DAY 1, the position is remote. Must be living in <strong>PENNSYLVANIA OR OHIO. Monday - Friday (11:30AM - 8:30PM) </strong>Pay: $19</p><p><br></p><p>This position is responsible for direct communication with customers, handling customer questions, taking inbound calls, making outbound calls, and taking applications over the phone for the company's programs.</p><p><br></p><p><strong> Requires an individual who has outstanding customer service skills, the ability to navigate computer systems efficiently and ability to fluently speak multiple languages, including Spanish.</strong></p><p><br></p><p><br></p>
<p>We are seeking a dedicated Front Desk Receptionist to join our team in North Canton, Ohio. This contract role offers an excellent opportunity to play a vital part in supporting daily operations and contributing to an inviting and efficient environment for employees and visitors. The ideal candidate will exhibit exceptional organizational and communication skills, embracing a service-oriented mindset to foster a positive workplace atmosphere.</p><p><strong>Key Responsibilities:</strong></p><ul><li><em>Safety and Security Support</em>: Monitor site safety protocols by ensuring all employees and visitors adhere to badge procedures while promptly reporting concerns to the HR team.</li><li><em>Facility Coordination</em>: Collaborate with the facility team to resolve maintenance requests promptly and maintain a functional work environment.</li><li><em>Administrative Support</em>: Manage HR documentation and processes with high accuracy and confidentiality, ensuring compliance with company standards.</li><li><em>Recruitment Assistance</em>: Coordinate recruitment activities, including interview scheduling, candidate communications, and supporting onsite hiring events.</li><li><em>Employee Engagement</em>: Assist in planning and organizing employee recognition programs and site events to foster a collaborative workplace culture.</li><li><em>Communications Management</em>: Answer and direct incoming calls using a multi-line phone system and manage email correspondence with precision and professionalism.</li><li><em>Visitor Assistance</em>: Act as the first point of contact by warmly greeting visitors, addressing inquiries, and ensuring an outstanding front desk experience.</li></ul><p><br></p>
We are looking for an organized and personable Receptionist to join our team in Mineral Ridge, Ohio. This long-term contract position is ideal for an individual with exceptional customer service skills and a keen eye for detail. In this role, you will play a vital part in ensuring smooth office operations while providing a welcoming environment for all visitors and staff.<br><br>Responsibilities:<br>• Greet parents, children, and visitors warmly, ensuring adherence to building protocols.<br>• Prepare and edit documents using Microsoft Office applications with accuracy and creativity.<br>• Monitor and maintain office equipment by ordering and refilling supplies such as paper and toner.<br>• Track, log, and disseminate incoming documents using an organized system.<br>• Manage incoming mail by opening, logging, and distributing it appropriately.<br>• Maintain a clean and organized reception area to create an efficient and welcoming environment.<br>• Provide meeting support by preparing and distributing agendas, minutes, reports, and other materials.<br>• Stay informed of Head Start Performance Standards and licensing requirements relevant to the organization.<br>• Oversee office supply inventory and ensure timely restocking as needed.<br>• Assist management staff and supervisors with various administrative tasks as required.
<p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented and proactive <strong>Sales Support Specialist</strong> to join our team in Streetsboro, Ohio. In this long-term contract position, you will play a pivotal role in ensuring the smooth operation of our sales department. Your role will involve managing administrative tasks, maintaining accurate data records, and fostering clear communication between the sales team and other departments. This position is critical to sustaining efficiency and supporting the overall success of sales operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter and update data in internal systems and Excel spreadsheets to ensure data integrity and accessibility.</li><li>Provide essential administrative support to the sales team as they manage client accounts and pursue new business opportunities.</li><li>Assist with order entry tasks to guarantee timely processing, tracking, and fulfillment.</li><li>Collaborate with the sales team to prepare necessary documentation for client meetings, proposals, and other interactions.</li><li>Monitor and update sales records, ensuring accuracy and compliance with internal policies.</li><li>Serve as a liaison between the sales department and other internal teams, facilitating efficient communication and workflow.</li><li>Generate reports and summaries using sales data for internal evaluation and decision-making purposes.</li><li>Address client inquiries and deliver exceptional post-sales support to maintain high customer satisfaction.</li><li>Utilize tools such as SAP and other relevant software to streamline sales processes and enhance operational efficiency.</li></ul>
