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2 results for Customer Service Representative in Mesa, AZ
- Phoenix, AZ
- onsite
- Temporary
- 19.5 - 19.5 USD / Hourly
- We are looking for a success-driven and detail-oriented Customer Service Representative to support our team in Phoenix, Arizona. This Contract position focuses on providing exceptional service to homeowners by resolving inquiries and ensuring a positive customer experience. If you have a passion for delivering top-notch assistance and thrive in a fast-paced environment, this role offers an excellent opportunity to grow within a customer-centered organization.<br><br>Responsibilities:<br>• Respond to homeowner inquiries with a detail-oriented and efficient approach, addressing questions about escrow, payoffs, and website assistance.<br>• Identify eligible homeowners for refinancing opportunities and refer them to the appropriate department for further support.<br>• Perform outbound collection activities on accounts with minimal delinquency, prioritizing those less than 30 days overdue.<br>• Direct calls to the appropriate internal teams, ensuring smooth escalation and resolution processes.<br>• Meet established performance goals, delivering consistent and high-quality customer service.<br>• Use proprietary software systems effectively, providing constructive feedback to enhance system functionality.<br>• Collaborate with internal teams to improve customer satisfaction and streamline operational processes.<br>• Handle a high volume of inbound calls, maintaining a courteous and detail-oriented approach.<br>• Ensure compliance with company policies and procedures while interacting with customers.
- 2026-03-10T00:00:00Z
- Phoenix, AZ
- onsite
- Temporary
- 21 - 21 USD / Hourly
- We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems.<br>• Address emergency situations by initiating appropriate responses to safety alarms and codes.<br>• Deliver emergency announcements with clarity and urgency when required.<br>• Utilize communication tools effectively while considering the cultural and individual needs of callers.<br>• Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism.<br>• Handle a high volume of calls daily, maintaining efficiency and attention to detail.<br>• Collaborate with team members to ensure smooth operations and exceptional service delivery.<br>• Monitor and escalate critical situations as necessary to ensure patient safety.<br>• Uphold organizational standards and protocols in all interactions.
- 2026-03-10T00:00:00Z