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3 results for Customer Service Representative in Germantown, WI
- Elkhorn, WI
- onsite
- Temporary to Hire
- 19 - 19 USD / Hourly
- We are looking for a compassionate and detail-oriented Customer Service Representative to support energy assistance services for households in Wisconsin. This permanent contract opportunity is ideal for someone who enjoys guiding people through application processes, explaining eligibility rules clearly, and delivering respectful service to individuals facing financial hardship. The role combines client interaction, documentation review, and data accuracy to help connect community members with essential support through a nonprofit organization.<br><br>Responsibilities:<br>• Meet with applicants to gather information, review supporting documents, and assess eligibility for energy assistance programs.<br>• Provide courteous and empathetic service when responding to questions from individuals and families seeking help.<br>• Walk clients through program guidelines, required paperwork, and application next steps in a clear and understandable manner.<br>• Record, update, and maintain applicant details accurately within internal systems and databases.<br>• Use basic calculations to verify income information, household size, and other eligibility-related factors.<br>• Coordinate with partner agencies and community resources to help address client needs and improve access to services.<br>• Support outreach activities by participating in local events and connecting with residents who may qualify for assistance.<br>• Assist a broad range of community members, including older adults, former service members, people with disabilities, and families with children, while protecting confidentiality and following program standards.
- 2026-07-08T00:00:00Z
- Elkhorn, WI
- onsite
- Temporary to Hire
- 19 - 19 USD / Hourly
- We are looking for a compassionate and organized Customer Service Representative to support energy assistance programs for households in need in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys guiding people through application processes, explaining services clearly, and delivering thoughtful support in a nonprofit setting. In this permanent role, you will help determine eligibility, maintain accurate records, and serve as a helpful point of contact for community members seeking assistance.<br><br>Responsibilities:<br>• Conduct intake conversations with applicants, gather required records, and assess eligibility for available energy assistance services.<br>• Assist individuals and families by answering questions, providing courteous service, and explaining program steps in a clear and respectful manner.<br>• Enter, update, and maintain client information in databases and related systems with a high level of accuracy.<br>• Review household and income details, using basic calculations to support eligibility determinations and program documentation.<br>• Work closely with partner agencies and community resources to help address client needs and improve access to support.<br>• Take part in outreach activities and community events to increase awareness of available assistance programs.<br>• Provide responsive service to diverse populations, including older adults, veterans, people with disabilities, and families with children.<br>• Protect sensitive information and follow established policies, procedures, and confidentiality standards in daily work.
- 2026-07-08T00:00:00Z
- Waukesha, WI
- onsite
- Temporary to Hire
- 19 - 19 USD / Hourly
- We are looking for a Customer Service Representative to support a non-profit organization in Waukesha, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping others, managing customer interactions with professionalism, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering responsive service and maintaining organized records.<br><br>Responsibilities:<br>• Respond to incoming customer calls with professionalism, empathy, and clear communication.<br>• Assist callers with questions, requests, and issue resolution while providing a positive service experience.<br>• Enter customer orders and related information accurately into internal systems.<br>• Handle a steady volume of call center activity while maintaining quality and efficiency standards.<br>• Make outbound calls as needed to follow up on requests, clarify details, or provide updates.<br>• Document customer interactions thoroughly to ensure complete and accurate records.<br>• Coordinate with internal teams to address service concerns and support timely resolution.<br>• Monitor order details carefully and verify information to reduce errors and improve customer satisfaction.
- 2026-07-08T00:00:00Z