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1 result for Customer Service Representative in Germantown, WI
- Menomonee Falls, WI
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p>We are looking for a contract Customer Service Representative 2 to support order management activities for a fast-paced team in Menomonee Falls, Wisconsin. This role focuses on delivering responsive customer support, maintaining accurate order records, and coordinating with internal partners to keep orders moving efficiently. The ideal candidate brings prior experience in manufacturing-based customer service or order management and is comfortable learning and working across ERP platforms.</p><p><br></p><p>Responsibilities:</p><p>• Process customer orders with a high degree of accuracy, ensuring all information is complete and properly entered into company systems.</p><p>• Review incoming orders for discrepancies and resolve issues involving pricing, documentation, or order details before release.</p><p>• Respond to customer questions and concerns related to order status, returns, exchanges, cancellations, and updates in a timely manner.</p><p>• Maintain organized records for purchase orders, confirmations, revisions, credits, and other order-related documentation.</p><p>• Monitor order activity from entry through fulfillment and provide clear status updates to customers and internal stakeholders.</p><p>• Partner with sales, logistics, finance, and production teams to support smooth order flow and effective issue resolution.</p><p>• Learn and use ERP tools, including initial training in Syteline followed by Oracle, to manage daily order processing tasks.</p><p>• Contribute to a high-service team environment by communicating professionally and taking ownership of assigned work.</p>
- 2026-05-29T00:00:00Z