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Customer Service Representative

Columbia, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support loan servicing operations in Columbia, South Carolina. This Contract position is ideal for someone who is comfortable handling borrower communication, reviewing mortgage-related documents, and coordinating county tax and deed research with accuracy and professionalism. The role combines customer support, account follow-up, and administrative document handling in a regulated environment. Responsibilities: • Manage incoming and outgoing calls with borrowers to address questions, provide updates on loan accounts, and support timely issue resolution. • Research county records related to deeds and property taxes, making outbound calls as needed to obtain accurate account information. • Prepare, organize, and file mortgage and loan-related documentation while maintaining complete and precise records. • Post payments and update account activity details with careful attention to documentation standards and data accuracy. • Work with loan officers, underwriters, team leads, and other support partners to gather information and resolve servicing matters efficiently. • Monitor accounts for concerns that require follow-up, help coordinate payment arrangements when appropriate, and track progress through resolution. • Escalate complex delinquency or workout situations to the appropriate loss mitigation contacts when additional review or approval is needed. • Perform duties in alignment with applicable regulations, internal policies, and quality expectations, including periodic self-review of loan data and files. • Participate in ongoing training sessions to stay current on policy updates, regulatory requirements, and servicing procedures.
2026-05-20T00:00:00Z