We are looking for a proactive and empathetic Customer Success Specialist to join our team in Amherst, Massachusetts. In this Contract to permanent employment role, you will play a pivotal part in empowering individuals with disabilities by providing education, guidance, and support. Your work will directly contribute to helping clients manage their services independently and improve their quality of life.<br><br>Responsibilities:<br>• Conduct assessments to determine the needs of individuals applying for services.<br>• Provide orientation sessions to familiarize clients with available programs and resources.<br>• Deliver skills training to enable clients to effectively manage personal assistant services.<br>• Educate individuals on maintaining their personal care assistant programs for long-term success.<br>• Monitor progress and provide ongoing support to ensure clients are successfully utilizing assistance services.<br>• Address client inquiries via phone and email with professionalism and clarity.<br>• Collaborate with team members to ensure consistent service delivery.<br>• Maintain accurate and up-to-date records of client interactions and progress.<br>• Actively contribute to improving processes and resources for client education.<br>• Offer tailored solutions to each client’s unique needs and circumstances.
<p>Our client in Bloomfield is seeking a customer-focused Call Center/Customer Service Specialist to join their team on a contract basis. This role is ideal for professionals who excel in fast-paced environments and are passionate about delivering outstanding support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to incoming calls and emails, assisting customers with inquiries, order information, and service requests</li><li>Accurately enter and update customer data in company systems</li><li>Resolve issues efficiently and professionally, ensuring high levels of satisfaction</li><li>Work collaboratively with team members and cross-functional departments</li><li>Perform administrative tasks related to customer support as needed</li></ul><p><br></p>
<p>We are looking for a motivated Dispatching/Billing Specialist to join our client's team! In this role, you will oversee logistics operations, coordinate dispatching activities, and support sales functions in a dynamic environment. This position is Contract-to-permanent, offering an excellent opportunity for candidates seeking career growth in a growing organization.</p><p><br></p><p>The role does require you to work 7 am - 7 pm Thurs-Saturday.</p><p><br></p><p>Responsibilities:</p><p>• Organize and oversee vehicle activities, including scheduling and monitoring operations.</p><p>• Coordinate with vendors and third-party providers to ensure timely delivery of goods.</p><p>• Maintain accurate records of arrivals, departures, and deliveries.</p><p>• Prepare detailed reports regarding operational performance, maintenance needs, and safety compliance.</p><p>• Assist with administrative tasks such as billing and timecard management.</p>
<p>We are seeking a detail-oriented and proactive Collections / Accounts Receivable (AR) Specialist with at least three years of experience to join our team. In this role, you will manage the collection of outstanding invoices, ensure timely payment from clients, and maintain accurate accounts receivable records. The ideal candidate will possess excellent communication skills, a strong understanding of collections procedures, and the ability to work independently while meeting deadlines.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively contact customers via phone, email, and written correspondence to collect outstanding payments in accordance with company policy.</li><li>Investigate and resolve billing discrepancies, disputes, and short payments to facilitate prompt payment.</li><li>Monitor aging reports and follow up on past due accounts to reduce delinquency rates.</li><li>Reconcile accounts receivable transactions and maintain accurate records in the accounting system.</li><li>Collaborate with the sales, customer service, and accounting teams to resolve payment and account issues.</li><li>Generate and distribute regular AR aging reports and collection status updates to management.</li><li>Process incoming payments, including applying payments to correct accounts and managing payment arrangements with clients when necessary.</li><li>Escalate unresolved accounts to management or initiate collection action as appropriate.</li><li>Assist with month-end close processes and audit requests related to accounts receivable.</li><li>Support process improvements to increase collection efficiency and reduce bad debt.</li></ul><p><br></p>
<p><strong>Office Manager – CPA Firm (New Britain Area)</strong></p><p>We are seeking a reliable, detail-oriented <strong>Office Manager</strong> to join a close-knit CPA firm in the New Britain area. This opportunity is available due to a retirement, and with tax season quickly approaching, interviews will be conducted immediately.</p><p><strong>Work Environment:</strong></p><ul><li>Supportive, family-first culture that offers excellent quality of life and flexibility </li><li>Small firm with strong tenure and a collaborative team atmosphere</li></ul><p><strong>Primary Responsibilities:</strong></p><ul><li>Manage daily administration and office operations</li><li>Support partners and staff, including scheduling and documentation</li><li>Assist with billing, timekeeping, and basic bookkeeping as needed</li><li>Coordinate and process tax returns</li><li>Act as a client-facing representative of the firm, maintaining professionalism and responsiveness</li></ul><p><strong> </strong></p><p><strong>Requirements:</strong></p><ul><li>Previous administrative experience (office manager, support lead, or similar) in a professional, fast-paced setting</li><li>Comfortable interacting with clients</li><li>Able to multitask and stay organized during busy periods</li><li>Accounting or tax firm background a plus</li></ul><p><strong> </strong></p><p><strong>Ready to apply?</strong></p><p> Please send your resume to Kelsey.Ryan@roberthalf(.com) Qualified candidates will be contacted quickly for interviews.</p><p> </p>
We are looking for a detail-oriented Receptionist to join our team on a long-term contract basis. This position is based in New Canaan, Connecticut, and provides an excellent opportunity for recent graduates or experienced individuals to showcase their organizational and communication skills in a retail environment.<br><br>Responsibilities:<br>• Manage the front desk by greeting visitors and ensuring a welcoming atmosphere.<br>• Answer and direct inbound calls using a multi-line phone system with professionalism.<br>• Provide accurate information to callers and assist with inquiries.<br>• Maintain and organize reception area to ensure it is presentable at all times.<br>• Coordinate incoming and outgoing mail and deliveries efficiently.<br>• Support administrative tasks such as data entry and scheduling as needed.<br>• Assist with various duties to support the smooth operation of the office.<br>• Communicate effectively with internal staff and external contacts.<br>• Uphold confidentiality and handle sensitive information appropriately.
<p>We are looking for a warm and detail-oriented Receptionist to join our client's team on a contract basis in Farmington, Connecticut. This position is ideal for someone who thrives in an organized environment and enjoys interacting with people. As the first point of contact, you will play a vital role in creating a welcoming atmosphere and ensuring smooth day-to-day operations.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors in a friendly and detail-oriented manner.</p><p>• Handle incoming calls using a multi-line phone system and direct them appropriately.</p><p>• Manage intake paperwork and ensure accurate documentation.</p><p>• Maintain and update spreadsheets with detailed information.</p><p>• Utilize Microsoft 365, including Word and Excel, to complete administrative tasks.</p><p>• Collaborate with other team members to ensure seamless workflow.</p><p>• Uphold a clean and organized front desk area.</p><p>• Provide support to other administrative staff as needed.</p>
We are looking for a skilled Front Desk Coordinator to join our team in New Haven, Connecticut. In this contract role, you will play a key part in managing front desk operations and ensuring smooth communication within the organization. Your attention to detail and excellent organizational skills will contribute to the efficient handling of administrative tasks and client interactions.<br><br>Responsibilities:<br>• Handle incoming and outgoing mail, including using an on-site postage machine to prepare items for delivery.<br>• Manage mail pickups and ensure timely distribution within the office.<br>• Operate and manage a multi-line phone system, directing calls appropriately and addressing inquiries.<br>• Greet visitors and clients professionally, ensuring a welcoming and organized front desk environment.<br>• Maintain accurate records of daily mail activities and phone interactions.<br>• Provide administrative support to the team, including scheduling and coordination tasks.<br>• Monitor office supplies and coordinate with vendors for replenishment.<br>• Assist in maintaining a clean and organized reception area.<br>• Respond to inbound calls promptly and provide information or resolution as needed.<br>• Collaborate with other departments to ensure seamless communication and workflow.
