<p>We are looking for an experienced Customer Service Representative to join our client's dynamic team in Old Lyme, Connecticut. The ideal candidate will excel in managing customer interactions, processing orders, and maintaining detailed records with precision.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle inbound and outbound customer calls with professionalism, ensuring prompt and accurate responses to inquiries.</p><p>• Process customer orders efficiently using relevant systems and tools, maintaining accuracy and attention to detail.</p><p>• Manage communication through various platforms, including chat boxes and messaging systems, to provide timely support.</p><p>• Utilize Shopify and other systems to facilitate seamless order entry and tracking.</p><p>• Coordinate call flow effectively to maintain high levels of customer satisfaction.</p><p>• Perform data management tasks, including creating and updating records in Excel spreadsheets.</p><p>• Participate in onsite training sessions to gain a thorough understanding of company processes and tools.</p><p>• Collaborate with team members to ensure alignment on customer service goals and standards.</p><p>• Leverage expertise in J.D. Edwards or similar systems to streamline operations and enhance productivity.</p>
We are looking for a dedicated Medical Customer Service Representative to join our team in New Milford, Connecticut. This is a long-term contract position requiring exceptional communication skills and a strong ability to handle high call volumes in a fast-paced environment. Ideal candidates will bring prior experience in medical or insurance settings, contributing to seamless patient scheduling and registration.<br><br>Responsibilities:<br>• Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules.<br>• Update daily physician schedules promptly based on any changes, following established protocols.<br>• Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information.<br>• Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies.<br>• Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports.<br>• Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services.<br>• Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy.<br>• Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary.<br>• Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records.<br>• Follow up daily on pending orders, securing additional documentation as required by insurance providers.
<p>We are looking for a Customer Service Specialist to join our team, tasked with building strong relationships with clients, addressing their inquiries, and delivering exceptional customer experiences. As the primary point of contact for diverse customer needs, the ideal candidate will thrive in a fast-paced, collaborative environment and demonstrate an empathetic, solutions-oriented approach.</p>
We are looking for a dedicated Customer Care Associate to join our team in Stamford, Connecticut. In this role, you will be the first point of contact for customers, providing exceptional service and resolving inquiries efficiently. This is a long-term contract position offering an opportunity to contribute to a dynamic environment within the waste and environmental management industry.<br><br>Responsibilities:<br>• Foster strong relationships with customers by actively listening and addressing their needs with customized solutions.<br>• Work closely with team members and supervisors to resolve challenging issues and ensure a seamless customer experience.<br>• Accurately document all customer interactions and transactions in organizational systems.<br>• Strive to meet or exceed performance metrics, such as response times, resolution rates, and overall customer satisfaction.<br>• Participate in ongoing training and coaching sessions to enhance skills and improve service delivery.<br>• Handle both inbound and outbound calls, ensuring timely and attentive responses to customer inquiries.<br>• Provide clear and concise information to customers regarding services, policies, and procedures.
We are looking for a detail-oriented Receptionist to join our team on a contract basis in Stamford, Connecticut. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and efficient administrative support. This position requires excellent organizational skills and the ability to manage multiple tasks simultaneously.<br><br>Responsibilities:<br>• Greet visitors and clients in a friendly and welcoming manner, ensuring a positive environment.<br>• Manage and operate a multi-line phone system, directing calls to the appropriate departments.<br>• Perform data entry tasks with accuracy and attention to detail.<br>• Organize and maintain files, ensuring easy access to important documents.<br>• Coordinate schedules and set appointments efficiently.<br>• Handle email correspondence promptly and professionally.<br>• Provide exceptional customer service by addressing inquiries and resolving issues.<br>• Utilize Microsoft Excel, Word, and Outlook for various administrative tasks.<br>• Collaborate with team members to ensure smooth daily operations.<br>• Maintain a clean and organized reception area.
We are looking for a skilled Collections Specialist to join our team in Cheshire, Connecticut. In this role, you will oversee various aspects of the billing and collections process, ensuring accuracy, compliance, and exceptional client service. This is a long-term contract position offering an opportunity to work in a dynamic environment with a dedicated team.<br><br>Responsibilities:<br>• Prepare and process accurate invoices, verifying details against service agreements and company policies.<br>• Address client inquiries regarding billing statements, providing clear explanations and resolving discrepancies with attention to detail.<br>• Record and manage payments made via checks, credit cards, and other methods, ensuring proper documentation in the system.<br>• Maintain accurate and up-to-date client information in QuickBooks and other relevant systems to ensure data integrity.<br>• Review and resubmit denied or incomplete claims while ensuring proper follow-up and documentation.<br>• Collaborate with internal teams to resolve billing issues and improve workflow efficiency.<br>• Ensure all billing activities comply with applicable laws and regulations while maintaining organized records for audits and reviews.<br>• Generate and present regular reports detailing billing activities, outstanding payments, and financial performance.<br>• Stay informed about changes in billing regulations and implement necessary updates to processes.
We are looking for a skilled Paralegal to join our team on a contract basis in West Hartford, Connecticut. In this role, you will be responsible for managing personal injury cases from intake through resolution, ensuring accuracy and efficiency in all aspects of case handling. This position offers an opportunity to collaborate closely with attorneys and legal staff to deliver high-quality support in a dynamic environment.<br><br>Responsibilities:<br>• Coordinate with insurance companies to gather necessary information, submit claims, and manage ongoing communications for case resolution.<br>• Request, organize, and maintain medical records and bills, ensuring all documentation is accurate and up-to-date.<br>• Utilize case management software to track deadlines, correspondence, billing, and other critical case details.<br>• Collaborate with attorneys and team members to support settlement discussions, negotiations, and trial preparation.<br>• Provide detailed case documentation and ensure compliance with legal standards throughout the process.<br>• Assist in preparing discovery materials and other litigation-related tasks.<br>• Conduct research and compile information relevant to civil litigation and personal injury cases.<br>• Ensure deadlines are met and tasks are prioritized effectively to maintain case progression.<br>• Communicate clearly and professionally with clients, insurance representatives, and internal stakeholders.
