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4 results for Technical Writer in Atlanta, GA

Technical Customer Service

Atlanta, GA
onsite
Temporary / Contract
18 - 18 USD / Hourly
OverviewWe want to be upfront: this is not a highly technical IT role! It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:<ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul>The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p. What You’ll Be Doing:<ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
2026-04-27T00:00:00Z

Automation Engineer

Lawrenceville, GA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
Service & Automation EngineerThis position supports customers with technical service needs related to advanced manufacturing equipment and automated production systems. The role focuses on troubleshooting, upgrade support, and automation software commissioning to ensure equipment performance, uptime, and customer satisfaction.You will travel to customer sites and work independently to diagnose and resolve technical issues. Candidates should be self-driven, organized, and comfortable handling service requests both on-site and remotely. Travel may be required on short notice, with service visits typically lasting 1–2 weeks and occasionally longer. When not traveling, you will provide remote support and contribute to continuous improvement of service operations. Key ResponsibilitiesCustomer Support & Service<ul><li>Serve as a primary technical contact for customer inquiries and service requests.</li><li>Provide remote troubleshooting support using phone, email, and secure remote access tools.</li><li>Diagnose issues and guide customers through corrective actions.</li><li>Escalate complex problems to specialized engineering teams when needed.</li><li>Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible.</li></ul>PLC Programming & Troubleshooting<ul><li>Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems).</li><li>Troubleshoot ladder logic, function blocks, and structured text issues.</li><li>Optimize control logic for performance, safety, and efficiency.</li><li>Perform online/offline edits during commissioning or service activities.</li></ul>Drive Configuration & Diagnostics<ul><li>Configure and troubleshoot VFDs, servo drives, and motion controllers.</li><li>Set motor parameters, feedback devices, and motion profiles.</li><li>Diagnose drive faults such as overcurrent, encoder errors, or communication issues.</li><li>Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet).</li></ul>HMI / SCADA Support<ul><li>Create or modify operator interface screens including alarms, trends, recipes, and controls.</li><li>Connect PLC tags to HMI objects and verify communications.</li><li>Adjust user interfaces based on operator feedback.</li><li>Troubleshoot display, scripting, or communication issues.</li></ul>Quality & Continuous Improvement<ul><li>Confirm resolution of service issues and ensure equipment reliability.</li><li>Provide feedback to engineering teams on recurring problems or improvement opportunities.</li><li>Document service activities and customer interactions in internal systems.</li></ul>Collaboration<ul><li>Support spare-parts identification and service quotation activities.</li><li>Share technical knowledge with internal teams and participate in project discussions.</li></ul>
2026-04-09T00:00:00Z

Copywriter

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a creative Copywriter to support a long-term contract opportunity. In this role, you will shape compelling messaging for well-known restaurant brands, producing content that connects with audiences across digital, social, email, and print channels. You will join a collaborative in-house creative team that values fresh thinking, strong storytelling, and high-quality execution. This position is ideal for someone who can balance concept development with precise editing while adapting brand voices for a range of campaigns and platforms. Responsibilities: • Create original copy for digital, social, email, promotional, and print materials that reflects the distinct personality of each brand. • Partner with designers, art directors, strategists, and other creatives to turn insights into clear, engaging campaign ideas. • Develop headlines, short-form messaging, and longer narrative content that strengthens audience engagement and supports marketing goals. • Maintain consistency in tone, style, and messaging by applying brand standards across all assigned projects. • Review, edit, and refine content to ensure accuracy, readability, and high-quality final delivery. • Contribute fresh concepts during brainstorming sessions and help shape creative approaches that stand out in a competitive market. • Adjust writing style based on channel, campaign objective, and target audience while preserving overall brand integrity.
2026-04-30T00:00:00Z

Copywriter

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a talented Copywriter to join a retail organization in Atlanta, Georgia on a Contract basis. This opportunity is ideal for a writer who can create compelling brand-aligned messaging across a range of formats while balancing creativity with accuracy. The role calls for someone who can partner effectively with cross-functional teams, adapt tone for different audiences, and deliver high-quality work within fast-moving deadlines. Responsibilities: • Create clear, persuasive copy that reflects brand standards and supports retail marketing objectives. • Produce content for a variety of formats, including promotional materials, educational messaging, and editorial-style pieces. • Work closely with stakeholders to gather input, refine messaging, and ensure content meets business needs. • Manage multiple writing assignments at once while maintaining quality and meeting established deadlines. • Review and revise content based on feedback to improve clarity, consistency, and audience engagement. • Edit and proofread copy to ensure accuracy, tone alignment, and readiness for publication. • Contribute ideas that strengthen campaign messaging and enhance the customer experience across channels.
2026-05-07T00:00:00Z