13 Results for Customer Service Representative Jobs in Ann Arbor, MI

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Human Resources (HR) Assistant

Ann Arbor, MI
onsite
Temporary / Contract
17.41 - 20.16 USD / Hourly
The Sr. HR Operations Representative serves as a centralized resource for all employee inquiries and HR operational tasks. This role supports Tier 1 functions, responding to requests via phone, chat, and email, while processing HR transactions in the HCM and managing documentation. The representative also performs key compliance and administrative duties, including employment veriﬁcations, payroll exception review, and data reporting to internal stakeholders. Key ResponsibilitiesFrontline Support & Intake• Respond to incoming HR questions via phone, email, chat, and ticketing systems (e.g., ServiceNow)• Triage non-HR Operations requests to appropriate teams (HRBPs, Payroll, Beneﬁts, Talent, LOA, Employee Relations, Compensation or Leave of Absence teams)• Educate employees on HR processes, policy interpretations, and available resources• Answer general questions about company policies, HR procedures, and compliance expectations• Sort and distribute incoming HR mail to the appropriate functional areas• Guide employees through self-service tools for time, beneﬁts, payroll, and proﬁle management• Complete Password resets and phone transfersTransactional Processing & Case Resolution• Complete employment transactions (hires, promotions, transfers, terminations, manager changes, pay rate adjustments)• Review and resolve payroll exceptions, coordinating with Payroll and HR business partners• Respond to and fulﬁll employment veriﬁcations and support letter requests• Process and mail medical support notices and ensure compliance with state requirements• Resolve complex HR cases involving beneﬁts, leave, job changes, or multi-team dependencies• Maintain detailed documentation in the case management system and ensure timely case closure• Complete I-9s for remote and office team members• Maintain company compliance processes to include, but not be limited to, reviewing and completing I-9’s, MVRs, background checks, physicals, and drug tests Data Integrity, Reporting & Compliance• Conduct audits and reconcile employee data across systems to ensure accuracy• Maintain compliance dashboard, support audits, and track completion of required HR documentation• Send out recurring dashboards and compliance-related reports to operations leaders, HRBPs, and other business units• Support ad-hoc data requests for HR compliance, regulatory ﬁlings, or internal tracking• Assist in updating SOPs, process guides, and the HR knowledge base Cross-Functional HR Support• Serve as the central intake and coordination point for HR inquiries across all departments• Escalate high-risk or sensitive issues appropriately while owning Tier 1 resolution paths• Participate in open enrollment, year-end processing, and HR systems enhancements• Support internal HR projects related to process improvement, automation, and employee experience
2026-10-01T14:23:45Z

Client Experience Associate

Perrysburg, OH
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for an experienced and dependable Receptionist to support daily front desk operations for a financial services organization in Perrysburg, Ohio. This Contract position is ideal for someone who creates a welcoming first impression, manages incoming communication efficiently, and keeps administrative tasks organized in a detail-oriented office setting. The person in this role will help ensure visitors, clients, and internal team members receive timely and courteous assistance throughout the workday.
2026-09-24T12:58:45Z

Tax Preparer

Bloomfield Hills, MI
onsite
Permanent / Full Time
75000.00 - 90000.00 USD / Yearly
We are looking for a knowledgeable Tax Specialist to join a collaborative financial planning firm serving individual clients in Michigan. This position focuses on personal income tax preparation, tax analysis, and proactive guidance that supports clients’ broader financial goals. The ideal candidate brings strong technical tax expertise, sound judgment, and a client-focused approach to navigating filing requirements and tax-related questions. Responsibilities:• Prepare and review individual income tax returns with a high degree of accuracy and attention to applicable regulations.• Communicate with federal and state tax authorities to monitor, clarify, and help resolve client tax notices and related matters.• Research nuanced tax questions and compile clear support for conclusions, recommendations, and filing positions.• Evaluate client income, deductions, and overall tax situations to identify planning opportunities for future tax years.• Partner with advisors and other professionals to align tax work with each client’s broader financial planning strategy.• Maintain organized records, documentation, and correspondence to support filings and client service needs.• Provide responsive, thorough assistance to clients by explaining tax matters in a clear and approachable manner.• Contribute to additional tax and administrative projects as business needs evolve.
2026-10-02T15:58:48Z

Paralegal

Southfield, MI
onsite
Permanent / Full Time
- USD / Yearly
We are looking for a skilled Paralegal to support commercial real estate matters in Southeast Michigan. This position focuses on transaction coordination, document preparation, title and survey review, and closing support across acquisitions, dispositions, financing, and development projects. The ideal candidate brings strong organizational judgment, excellent communication skills, and the ability to manage multiple deadlines in a fast-paced legal environment. Responsibilities:• Review title materials, surveys, zoning-related records, and supporting property documents to identify issues and help move matters toward closing.• Oversee due diligence tracking by organizing required items, monitoring progress, and keeping attorneys informed of outstanding matters.• Prepare transaction documents such as amendments, deeds, discharges, ancillary agreements, sale and acquisition paperwork, and closing statements.• Create and maintain summaries of contract obligations, key business terms, and milestone dates to support timely execution of each matter.• Coordinate pre-closing activities, assemble closing binders, and manage the flow of documents among attorneys, clients, title companies, and other parties.• Analyze title commitments and related insurance provisions, assist with policy and pro forma review, and draft responses to title objections when needed.• Work closely with surveyors, title representatives, clients, and legal team members to resolve title and survey concerns efficiently.• Support all phases of commercial real estate closings, ensuring documents are accurate, complete, and delivered within required timelin
2026-09-09T14:23:41Z

Executive Assistant

Toledo, OH
onsite
Temporary to Hire
18.00 - 20.00 USD / Hourly
We are looking for a Part Time Administrative Assistant to support the Chief Executive Officer in Toledo, Ohio. This contract to hire opportunity is ideal for a highly organized individual who can manage executive priorities, coordinate administrative operations, and help drive key initiatives across the organization. The role also includes involvement in patient advocacy, special projects, and event coordination, requiring strong judgment, discretion, and the ability to work effectively with a wide range of stakeholders. Responsibilities:• Provide day-to-day administrative support to the Chief Executive Officer, helping organize priorities, prepare for meetings, and follow through on assigned initiatives.• Coordinate executive calendars, travel arrangements, and meeting logistics to ensure schedules run efficiently and key commitments are managed effectively.• Support the planning and execution of special events, organizational programs, and other high-visibility activities sponsored by the executive office.• Oversee elements of the patient advocacy process by reviewing feedback, addressing concerns, tracking trends, and helping implement corrective actions to improve service quality.• Partner with clinical, operational, and leadership teams to resolve patient issues, communicate updates, and ensure concerns are fully addressed.• Analyze patient satisfaction data and complaint patterns to identify improvement opportunities and recommend practical solutions that enhance care delivery.• Assist with the administration of organizational rental properties in collaboration with external partners and internal stakeholders.• Step in to provide short-term departmental support when leadership coverage is needed, helping maintain continuity of operations.• Contribute to the development, documentation, and rollout of policies, procedures, and staff training that strengthen service standards and operational consistency.• Carry out additional executive office and administrative assignments as needed to support organizational goals.
2026-09-17T16:44:01Z

Part Time Collections Specialist

Toledo, OH
onsite
Permanent / Full Time
26000.00 - 31000.00 USD / Yearly
We are looking for a detail-oriented Part Time Collections Specialist to support account recovery efforts in Toledo, Ohio. This role focuses on communicating with customers, resolving past-due balances, and helping maintain healthy receivables through consistent follow-up. The ideal candidate brings experience in both consumer and commercial collections and can handle billing-related issues with accuracy and tact. Responsibilities: • Contact consumer and commercial accounts regarding outstanding balances through phone, email, and written correspondence. • Review account status and payment history to determine appropriate collection actions and next steps. • Work with customers to arrange payment solutions that align with company guidelines and account conditions. • Investigate billing questions and coordinate with internal teams to resolve disputes affecting payment timelines. • Maintain complete and accurate records of collection activity, customer interactions, and payment commitments. • Monitor aging reports and prioritize follow-up efforts to improve recovery results on delinquent accounts. • Apply established collection procedures while ensuring a courteous and respectful customer experience. • Support credit and collections operations by identifying account trends and escalating higher-risk issues when needed.
2026-09-24T17:48:45Z

Sr. Accountant

Bloomfield Hills, MI
onsite
Permanent / Full Time
70000.00 - 95000.00 USD / Yearly
Senior Accountant – Operational FinanceAbout Our ClientOur client is a highly respected, mission-driven nonprofit organization with a 100+ year history of serving youth, children, and families across Michigan. With a strong reputation, dedicated leadership team, and meaningful mission, the organization continues to invest in its people, technology, and financial operations.This is an excellent opportunity for an accounting professional who wants to broaden their experience, work directly with senior leadership, and continue developing their career. The organization is specifically interested in someone who can grow with the Finance team and position themselves for future promotional opportunities based on performance and continued development.Schedule: 4 days in office / 1 day remoteReports to: Chief Financial Officer (CFO)Position OverviewThe Senior Accountant will be a key member of the Finance team, supporting accounting, financial reporting, payroll, cash management, operational finance, audit activities, and process improvement. This role offers considerably more exposure than a traditional transactional accounting position and will work closely with the CFO and other organizational leaders.Key Responsibilities<ul><li>Support monthly and year-end close, including journal entries, accruals, account reconciliations, and financial schedules.</li><li>Analyze general ledger activity and investigate unusual transactions, variances, and reconciliation differences.</li><li>Assist with financial and management reporting, budget-to-actual analysis, and departmental reporting.</li><li>Support payroll processing, reconciliations, employee changes, benefits deductions, and related administrative requirements.</li><li>Manage and reconcile cash, banking, accounts receivable, revenue, and other balance sheet activity.</li><li>Assist with restricted funds, grants, and related accounting and reporting.</li><li>Prepare schedules and documentation for the annual financial statement audit and year-end reporting.</li><li>Provide backup support for accounts payable and other Finance functions.</li><li>Partner with operational leaders to research financial issues and provide practical solutions.</li><li>Help strengthen internal controls, documentation, workflows, and accounting procedures.</li><li>Participate in financial system improvements, automation, and integration initiatives.</li><li>Identify opportunities to improve reporting, reduce manual processes, and provide better financial information to leadership.</li><li>Support special projects and additional financial analysis for the CFO.</li></ul>For immediate and confidential consideration please call Jeff Sokolowski directly at (248)365-6131 or apply today.
2026-09-16T18:43:43Z

Human Resources (HR) Manager

Ann Arbor, MI
onsite
Temporary to Hire
34.00 - 36.00 USD / Hourly
Seeking an experienced PART TIME HR Manager/Business Partner in Ann Arbor. Candidate will support HR administration, labor relations, administration of health and welfare benefit programs, and risk management specific to Human Resource programs. This role is part time with possible full time. Must be able to work 20-24/hrs week onsite. Union experience highly preferred. Pay up to $36/hr. Experience with non-profit!! Essential Functions Work closely with management, union, and employees to improve work relationships, build morale, increase productivity and retention. Partner with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to ensure the organization attracts and retains top talent. Oversee, develop and administer the recruitment and selection procedures and HR policies. Assure the successful onboarding of employees is facilitated in a timely and complete manner to foster positive attitude toward the organization’s goals. Monitors career pathing and exit interview programs. Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Support the development of in-service education and training programs to upgrade managerial, technical, and support-level skills and productivity. Train and advise management and staff on Human Resources issues and practices. Partner with management and the union representatives to advise on human resources and employee relations issues throughout the organization. Investigate problems, such as working conditions, corrective actions, and employee concerns in accordance with established policies and the collective bargaining agreement. According to circumstances, provide guidance and recommendations for problem resolution to department heads and employees. Administer performance review program to ensure effectiveness, compliance, and equity within the organization. Lead the review and maintenance of the employee handbook on policies and procedures; respond to inquiries regarding policies, procedures, and programs. In partnership with the third-party administrator, conduct benefits administration to include claims resolution, change reporting, approving invoices for payment, and annual re-evaluation of policies for cost-effectiveness. Ensure all federally mandated disability programs (FMLA, ADA, WC) and leave programs offered by the organization are managed efficiently and in accordance with established laws, guidelines, and procedures. Ensure department records (including HRIS) and reports are maintained accurately; maintain organizational charts for all business units. Prepare and present required and special reports related to employee and labor relations. Participate in and/or lead various ad-hoc/standing meetings with (e.g., Union, HR Committee of the Board of Directors, etc.). Perform other incidental and related duties as required and assigned. Responsibilities Interviewing, hiring, and training employees; planning, assigning, and Directing work; coaching for improved performance, evaluating work. Disciplining employees; addressing complaints and resolving problems.
2026-09-23T09:43:46Z

Corporate Controller

Detroit, MI
onsite
Permanent / Full Time
175000.00 - 200000.00 USD / Yearly
Position: ControllerReports To: Chief Financial Officer (CFO) Location: Detroit, MIMinimum Experience: 8+ years of progressive accounting and finance experience, including at least 3 years in a leadership role About the OpportunityOur client, a manufacturer of premium, high-end products, is seeking a dynamic and experienced Controller to join their leadership team. This position plays a critical role in overseeing accounting operations, driving process improvements, and ensuring compliance and accuracy across all financial activities. The Controller will report directly to the CFO and partner with leadership across the organization to deliver strategic financial insights that support growth and operational excellence. Key ResponsibilitiesDay-to-Day:<ul><li>Oversee accounting operations including AP, AR, payroll, and general ledger management.</li><li>Ensure accuracy, compliance, and timeliness of all financial transactions.</li><li>Lead, mentor, and develop a team of accounting professionals across multiple business lines.</li><li>Partner cross-functionally with leadership to deliver financial insights and drive process enhancements.</li></ul>Month-End:<ul><li>Manage month-end close, including reconciliations and preparation of accurate financial statements.</li><li>Analyze variances and deliver clear commentary to leadership.</li><li>Monitor cash flow and working capital performance.</li></ul>Year-End:<ul><li>Lead the annual close process and external audit coordination.</li><li>Oversee tax preparation and compliance through third-party providers.</li><li>Support annual budgeting, forecasting, and long-range planning cycles.</li></ul>If you have questions or would like more information please call Jeff Sokolowski directly at (248)365-6131. For immediate and confidential please apply today.
2026-09-28T17:53:47Z

Front Desk Coordinator

Ann Arbor, MI
onsite
Temporary / Contract
17.10 - 19.80 USD / Hourly
We are looking for a Front Desk Coordinator to support daily reception and administrative operations for a healthcare and assisted living environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming experience, staying organized, and helping office activities run smoothly. The role requires a service-minded and detail-oriented individual who can manage visitor interactions, handle clerical tasks, and adapt to a rotating schedule that includes every other weekend. Responsibilities: • Welcome guests, residents, families, and vendors while collecting and recording the appropriate visitor details. • Answer and route incoming phone calls through a multi-line switchboard with courtesy and accuracy. • Perform data entry tasks and maintain organized records to support day-to-day office operations. • Scan, file, and retrieve documents so information remains accurate and accessible. • Receive, sort, and coordinate incoming packages and deliveries for the office or community. • Provide general administrative assistance as needed to support front desk and office functions. • Direct visitors to the correct department or staff member and respond to routine questions in a courteous manner. • Work a consistent weekday schedule and cover every other weekend, with adjusted weekdays to maintain regular hours.
2026-09-11T12:53:40Z

Insurance Verification Coordinator

Canton, MI
onsite
Temporary / Contract
18.00 - 21.00 USD / Hourly
We are looking for an experienced Insurance Verification Coordinator to support a healthcare team in Canton, Michigan. This position focuses on reviewing coverage details before services are delivered so billing can proceed accurately and patients have a clear understanding of their financial responsibility. The ideal candidate will work onsite Monday through Friday 9am - 5pm and brings prior experience verifying medical insurance information, coordinating authorizations, and communicating effectively with patients, providers, and payers. They work with insurance companies, patients, and healthcare providers to ensure accurate billing and prevent claim denials. Pay up to $21/hr. Only those who qualify will be considered. Key Responsibilities Verify insurance eligibility and benefits for upcoming appointments via phone. Confirm co‑pays, deductibles, out‑of‑pocket maximums, and coverage limits. Check network status (in‑network vs. out‑of‑network). Obtain pre‑authorizations or referrals when required. Communicate with insurance companies, patients, and providers to clarify coverage. Document all verified information accurately in the patient’s record. Prevent billing errors and claim denials by ensuring coverage before treatment. Skills Required Strong understanding of insurance policies and healthcare regulations. Attention to detail and accuracy in data entry. Effective communication with patients and insurers. Ability to navigate insurance portals and electronic health record systems
2026-09-23T10:03:48Z

Medical Billing Specialist

Rochester Hills, MI
onsite
Temporary / Contract
21.00 - 25.00 USD / Hourly
We are looking for a Medical Billing Specialist to support a healthcare organization in Rochester Hills, Michigan on a Contract basis. This role focuses on accurate claim follow-up, insurance verification, payment review, and timely resolution of billing issues across multiple payers. The ideal candidate brings hands-on medical billing experience, works well independently, and communicates effectively with both patients and insurance representatives. Responsibilities: • Review payer explanations of benefits to confirm correct claim reimbursement and flag recurring payment issues or denial patterns for leadership awareness. • Verify insurance coverage and authorization details before billing activity to help reduce avoidable claim delays and rejections. • Investigate front-end denials through payer portals and direct payer communication, update claim information as needed, and submit corrected claims promptly. • Re-check insurance eligibility using available verification tools, redirect claims to the appropriate payer when necessary, and bill patients when coverage does not apply. • Handle payer correspondence, account adjustments, and refund activity with a high level of accuracy and within required timelines. • Monitor payer notices, policy revisions, and billing regulation updates to maintain compliant and current billing practices. • Recommend workflow enhancements by identifying trends, recurring obstacles, and opportunities to improve billing efficiency. • Provide timely, thorough responses to patient billing questions and support account resolution efforts as needed.
2026-10-02T14:14:07Z

CFO

Toledo, OH
onsite
Permanent / Full Time
90000.00 - 105000.00 USD / Yearly
We are looking for an accomplished Chief Financial Officer to provide strategic financial leadership for our organization in Toledo, Ohio. This executive role will guide fiscal planning, strengthen financial controls, and support sustainable growth through sound decision-making and operational partnership. The CFO will work closely with senior leadership to oversee financial performance, ensure regulatory compliance, and align resources with organizational priorities. Responsibilities: • Lead the organization’s financial strategy by directing budgeting, forecasting, reporting, and long-range planning initiatives. • Oversee core finance functions, including accounting, cash management, accounts payable, receivables, billing, collections, and financial counseling operations. • Prepare and monitor annual departmental and divisional budgets, ensuring spending aligns with business goals and financial targets. • Provide accurate financial analysis and performance updates to executive leadership and board committees, including reporting on receivables and overall fiscal health. • Establish and maintain strong internal controls, audit readiness, and compliant financial practices across the organization. • Guide revenue cycle performance by improving collection processes, monitoring cash flow, and evaluating reserves for doubtful accounts and bad debt. • Partner with operational leaders to support strategic initiatives, growth planning, and financially informed decision-making. • Set measurable performance objectives for finance-related teams and promote continuous improvement across financial services functions. • Mentor and develop finance staff by fostering accountability, collaboration, and ongoing growth.
2026-09-24T17:48:45Z

13 results for Customer Service Representative in Ann Arbor, MI