Robert Half have partnered on an exclusive basis with Envolve Infrastructure to recruit a Senior IT Technician on a permanent basis. Envolve Infrastructure currently serves the water, environmental and energy sectors. They connect over 16 million customers with essential water, energy and transport services across the regions in which they operate. Through their strategic partnerships and long-term frameworks, they provide specialist infrastructure support to the water and waste sector. Improving water quality, operational efficiency and network resilience and have done so since 1984. Additionally, the organisation offers Specialist and Civil Engineering services relating to the sector. Senior IT TechnicianEnvolve Infrastructure Ltd are a subsidiary of Renew Holdings Plc and are looking to recruit a Senior IT Technician to accommodate the ambitions of the subsidiary to grow both organically and by acquisition.Renew Holdings Plc are a holding company which gives autonomy to its operating subsidiaries, enabling them to be competitive and effective in their individual markets whilst setting overall standards.The provision of Information Technology within the Renew Group subsidiaries closely mirrors the business model that is the foundation of the success of the Group. Each subsidiary directly employs their own IT resources, with a small team at the centre providing central support, guidance and governance.ABOUT THE ROLEReporting to the Head of Services, the Senior IT Technician role is a "hands-on" position responsible for the day-to-day operation of the IT function, ensuring systems, networks and services run smoothly and securely. The ideal candidate will have aspirations to progress into a managerial position through development of the department and its staff. Whilst the role will initially operate as a standalone position within Envolve Infrastructure, there will be close collaboration with the IT team at our sister Group company, Browne Group, working together to align systems, share knowledge, digitisation, and support Group initiatives. The successful candidate will play a key part in developing the IT department further, with plans to introduce and mentor an IT Apprentice to support the growing needs of the business.RESPONSIBILITIESStrategic Planning & Delivery<ul><li>Develop and implement the annual IT strategy in alignment with company goals, and Group Minimum Requirements (GMR).</li><li>Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes</li></ul>Budget Management<ul><li>Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR)</li><li>Own and manage the annual IT budget, including forecasting, cost control, and reporting</li><li>Oversee procurement of hardware, software, and services, ensuring value for money and adherence to procurement policies and GMR levels of authority</li><li>Monitor and report on IT expenditure, identifying efficiencies and supporting financial planning</li></ul>Governance & Compliance<ul><li>Ensure all IT operations meet the minimum requirements set by Group, including Technical Security Audit (based on CIS security controls) and NIST Frameworks.</li><li>Development and review of IT policies and procedures</li><li>Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus)</li></ul>Infrastructure & Service Management<ul><li>Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices</li><li>Ensure robust disaster recovery and business continuity plans are in place and regularly tested</li><li>Manage service desk operations and ensure timely resolution of technical issues</li></ul>Leadership & Development<ul><li>Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning</li></ul>Stakeholder Engagement<ul><li>Act as the primary liaison between the company and Group IT Director</li><li>Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions</li></ul>SKILLS, EXPERIENCE & QUALIFICATIONS<ul><li>Experience of working within IT support.</li><li>Hands on knowledge of Microsoft 365 is required to drive the platform forward to ensure the business makes the full use of the collaboration tools (Teams, SharePoint etc.).</li><li>A good knowledge of the security features of 365 (Entra/Azure AD) is required to ensure the business leverages the maximum potential of cyber hygiene and GDPR best practice</li><li>Understanding the importance of Identity Threat Management</li><li>Experience in SentinelOne MDR</li><li>Experience in using third party SOC provision</li><li>Experience in using Mimecast</li><li>An understanding of Cyber Essentials Plus, CIS audits and NIST2 frameworks is also required to ensure the business meets the challenges of cyber security hygiene</li><li>Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance</li><li>Excellent problem-solving and communication skills</li><li>Server, PC and networking hands on experience</li><li>Ability to manage multiple projects and priorities effectively</li><li>Problem-solving skills and the ability to work well with all levels of the business</li><li>Good knowledge of internet security and data privacy principles</li><li>Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby42OTk3OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Pontyclun, Rhondda Cynon Taff
remote
Permanent
40000 - 45000 GBP / Yearly
Robert Half have partnered on an exclusive basis with Envolve Infrastructure to recruit a Senior IT Technician on a permanent basis. Envolve Infrastructure currently serves the water, environmental and energy sectors. They connect over 16 million customers with essential water, energy and transport services across the regions in which they operate. Through their strategic partnerships and long-term frameworks, they provide specialist infrastructure support to the water and waste sector. Improving water quality, operational efficiency and network resilience and have done so since 1984. Additionally, the organisation offers Specialist and Civil Engineering services relating to the sector. Senior IT TechnicianEnvolve Infrastructure Ltd are a subsidiary of Renew Holdings Plc and are looking to recruit a Senior IT Technician to accommodate the ambitions of the subsidiary to grow both organically and by acquisition.Renew Holdings Plc are a holding company which gives autonomy to its operating subsidiaries, enabling them to be competitive and effective in their individual markets whilst setting overall standards.The provision of Information Technology within the Renew Group subsidiaries closely mirrors the business model that is the foundation of the success of the Group. Each subsidiary directly employs their own IT resources, with a small team at the centre providing central support, guidance and governance.ABOUT THE ROLEReporting to the Head of Services, the Senior IT Technician role is a "hands-on" position responsible for the day-to-day operation of the IT function, ensuring systems, networks and services run smoothly and securely. The ideal candidate will have aspirations to progress into a managerial position through development of the department and its staff. Whilst the role will initially operate as a standalone position within Envolve Infrastructure, there will be close collaboration with the IT team at our sister Group company, Browne Group, working together to align systems, share knowledge, digitisation, and support Group initiatives. The successful candidate will play a key part in developing the IT department further, with plans to introduce and mentor an IT Apprentice to support the growing needs of the business.RESPONSIBILITIESStrategic Planning & Delivery<ul><li>Develop and implement the annual IT strategy in alignment with company goals, and Group Minimum Requirements (GMR).</li><li>Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes</li></ul>Budget Management<ul><li>Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR)</li><li>Own and manage the annual IT budget, including forecasting, cost control, and reporting</li><li>Oversee procurement of hardware, software, and services, ensuring value for money and adherence to procurement policies and GMR levels of authority</li><li>Monitor and report on IT expenditure, identifying efficiencies and supporting financial planning</li></ul>Governance & Compliance<ul><li>Ensure all IT operations meet the minimum requirements set by Group, including Technical Security Audit (based on CIS security controls) and NIST Frameworks.</li><li>Development and review of IT policies and procedures</li><li>Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus)</li></ul>Infrastructure & Service Management<ul><li>Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices</li><li>Ensure robust disaster recovery and business continuity plans are in place and regularly tested</li><li>Manage service desk operations and ensure timely resolution of technical issues</li></ul>Leadership & Development<ul><li>Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning</li></ul>Stakeholder Engagement<ul><li>Act as the primary liaison between the company and Group IT Director</li><li>Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions</li></ul>SKILLS, EXPERIENCE & QUALIFICATIONS<ul><li>Experience of working within IT support.</li><li>Hands on knowledge of Microsoft 365 is required to drive the platform forward to ensure the business makes the full use of the collaboration tools (Teams, SharePoint etc.).</li><li>A good knowledge of the security features of 365 (Entra/Azure AD) is required to ensure the business leverages the maximum potential of cyber hygiene and GDPR best practice</li><li>Understanding the importance of Identity Threat Management</li><li>Experience in SentinelOne MDR</li><li>Experience in using third party SOC provision</li><li>Experience in using Mimecast</li><li>An understanding of Cyber Essentials Plus, CIS audits and NIST2 frameworks is also required to ensure the business meets the challenges of cyber security hygiene</li><li>Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance</li><li>Excellent problem-solving and communication skills</li><li>Server, PC and networking hands on experience</li><li>Ability to manage multiple projects and priorities effectively</li><li>Problem-solving skills and the ability to work well with all levels of the business</li><li>Good knowledge of internet security and data privacy principles</li><li>Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby42OTk3OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-10-23T16:40:36Z