<h2 data-start="238" data-end="265">Operations Analyst</h2>Location: Remote-first or London (office based) Salary: £26,000-£27,000 Bonus: Performance-linked, with potential to earn an extra £2,000+ annually Business Tagline: Helping customers stay connected to their financial products<h2 data-start="534" data-end="555">About the Role</h2>We're looking for an Operations Analyst to support the smooth running of our customer and back-office processes. You'll be working across a range of operational tasks-investigating customer cases, verifying financial information, liaising with third parties, and ensuring every customer receives timely, accurate updates.This is a hands-on, detail-focused role ideal for someone who enjoys problem-solving, structure, and delivering a great customer experience within a regulated financial environment.<h3 data-end="1091" data-start="1063">Key Responsibilities</h3><ul data-start="1093" data-end="1906"><li data-start="1093" data-end="1199">Oversee customer cases from start to finish, ensuring each one is handled promptly and professionally.</li><li data-end="1321" data-start="1200">Keep customers informed throughout their enquiry, providing clear communication and setting expectations when needed.</li><li data-end="1436" data-start="1322">Gather and validate information by checking internal systems, digital records, and external financial sources.</li><li data-start="1437" data-end="1563">Contact providers, employers, or relevant third parties by phone or email to request or confirm financial/account details.</li><li data-start="1564" data-end="1663">Document all findings accurately in our CRM and ensure records remain compliant and up to date.</li><li data-end="1794" data-start="1664">Work closely with colleagues in compliance, customer service, and operations to resolve issues or improve workflow efficiency.</li><li data-end="1906" data-start="1795">Identify opportunities to streamline existing processes and contribute to overall operational enhancements.</li></ul><h2 data-start="1913" data-end="1929">About You</h2><ul data-end="2578" data-start="1931"><li data-start="1931" data-end="2002">Motivated by results and committed to delivering high-quality work.</li><li data-start="2003" data-end="2072">Comfortable working independently and managing your own workload.</li><li data-end="2149" data-start="2073">Quick to pick up new platforms, procedures, and regulatory expectations.</li><li data-start="2150" data-end="2234">Able to work under pressure during busier periods without compromising accuracy.</li><li data-start="2235" data-end="2300">Organised, reliable, and able to balance multiple priorities.</li><li data-start="2301" data-end="2398">Confident communicating with customers and external partners in a professional, clear manner.</li><li data-end="2489" data-start="2399">Someone who pays close attention to detail and enjoys investigative, structured tasks.</li><li data-end="2578" data-start="2490">Positive, collaborative, and willing to support the wider operations team when needed.</li></ul><h2 data-end="2625" data-start="2585">Useful Experience (Not Essential)</h2><ul data-end="3098" data-start="2627"><li data-start="2627" data-end="2696">Experience working with high-volume workloads or case management.</li><li data-start="2697" data-end="2793">A background in financial services, banking, insurance, or similar operational environments.</li><li data-end="2889" data-start="2794">Customer service or administrative experience where accuracy and compliance were essential.</li><li data-end="2966" data-start="2890">Familiarity with CRM systems like Salesforce, HubSpot, or similar tools.</li><li data-end="3031" data-start="2967">Exposure to financial products or account tracing processes.</li><li data-end="3098" data-start="3032">No degree required-strong experience and work ethic matter more.</li></ul><h2 data-start="3105" data-end="3129">About the Company</h2><ul data-start="3131" data-end="3565"><li data-end="3265" data-start="3131">A growing financial services organisation focused on helping customers access and understand their financial products more easily.</li><li data-start="3266" data-end="3357">Tech-enabled operations designed to improve speed, accuracy, and customer satisfaction.</li><li data-start="3358" data-end="3487">Supportive, collaborative culture where new ideas are valued and team members have the chance to shape how operations evolve.</li><li data-end="3565" data-start="3488">A blend of financial professionalism and modern, agile working practices.</li></ul><h2 data-end="3596" data-start="3572">Salary & Benefits</h2><ul data-start="3598" data-end="4079"><li data-start="3598" data-end="3658">£26,000-£27,000 base salary depending on experience.</li><li data-end="3723" data-start="3659">Annual performance bonus with potential to earn £2,000+.</li><li data-end="3808" data-start="3724">Choice of fully remote working or hybrid attendance at our London Bridge office.</li><li data-start="3809" data-end="3860">Quarterly in-person team days (travel covered).</li><li data-end="3942" data-start="3861">Career growth opportunities within a scaling financial services organisation.</li><li data-end="4015" data-start="3943">Monthly team socials with opportunities to get involved in planning.</li><li data-end="4079" data-start="4016">UK-based applicants only; we cannot provide visa sponsorship.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjE3Njc0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

City of London, London
remote
Permanent
- GBP / Yearly
<h2 data-start="238" data-end="265">Operations Analyst</h2>Location: Remote-first or London (office based) Salary: £26,000-£27,000 Bonus: Performance-linked, with potential to earn an extra £2,000+ annually Business Tagline: Helping customers stay connected to their financial products<h2 data-start="534" data-end="555">About the Role</h2>We're looking for an Operations Analyst to support the smooth running of our customer and back-office processes. You'll be working across a range of operational tasks-investigating customer cases, verifying financial information, liaising with third parties, and ensuring every customer receives timely, accurate updates.This is a hands-on, detail-focused role ideal for someone who enjoys problem-solving, structure, and delivering a great customer experience within a regulated financial environment.<h3 data-end="1091" data-start="1063">Key Responsibilities</h3><ul data-start="1093" data-end="1906"><li data-start="1093" data-end="1199">Oversee customer cases from start to finish, ensuring each one is handled promptly and professionally.</li><li data-end="1321" data-start="1200">Keep customers informed throughout their enquiry, providing clear communication and setting expectations when needed.</li><li data-end="1436" data-start="1322">Gather and validate information by checking internal systems, digital records, and external financial sources.</li><li data-start="1437" data-end="1563">Contact providers, employers, or relevant third parties by phone or email to request or confirm financial/account details.</li><li data-start="1564" data-end="1663">Document all findings accurately in our CRM and ensure records remain compliant and up to date.</li><li data-end="1794" data-start="1664">Work closely with colleagues in compliance, customer service, and operations to resolve issues or improve workflow efficiency.</li><li data-end="1906" data-start="1795">Identify opportunities to streamline existing processes and contribute to overall operational enhancements.</li></ul><h2 data-start="1913" data-end="1929">About You</h2><ul data-end="2578" data-start="1931"><li data-start="1931" data-end="2002">Motivated by results and committed to delivering high-quality work.</li><li data-start="2003" data-end="2072">Comfortable working independently and managing your own workload.</li><li data-end="2149" data-start="2073">Quick to pick up new platforms, procedures, and regulatory expectations.</li><li data-start="2150" data-end="2234">Able to work under pressure during busier periods without compromising accuracy.</li><li data-start="2235" data-end="2300">Organised, reliable, and able to balance multiple priorities.</li><li data-start="2301" data-end="2398">Confident communicating with customers and external partners in a professional, clear manner.</li><li data-end="2489" data-start="2399">Someone who pays close attention to detail and enjoys investigative, structured tasks.</li><li data-end="2578" data-start="2490">Positive, collaborative, and willing to support the wider operations team when needed.</li></ul><h2 data-end="2625" data-start="2585">Useful Experience (Not Essential)</h2><ul data-end="3098" data-start="2627"><li data-start="2627" data-end="2696">Experience working with high-volume workloads or case management.</li><li data-start="2697" data-end="2793">A background in financial services, banking, insurance, or similar operational environments.</li><li data-end="2889" data-start="2794">Customer service or administrative experience where accuracy and compliance were essential.</li><li data-end="2966" data-start="2890">Familiarity with CRM systems like Salesforce, HubSpot, or similar tools.</li><li data-end="3031" data-start="2967">Exposure to financial products or account tracing processes.</li><li data-end="3098" data-start="3032">No degree required-strong experience and work ethic matter more.</li></ul><h2 data-start="3105" data-end="3129">About the Company</h2><ul data-start="3131" data-end="3565"><li data-end="3265" data-start="3131">A growing financial services organisation focused on helping customers access and understand their financial products more easily.</li><li data-start="3266" data-end="3357">Tech-enabled operations designed to improve speed, accuracy, and customer satisfaction.</li><li data-start="3358" data-end="3487">Supportive, collaborative culture where new ideas are valued and team members have the chance to shape how operations evolve.</li><li data-end="3565" data-start="3488">A blend of financial professionalism and modern, agile working practices.</li></ul><h2 data-end="3596" data-start="3572">Salary & Benefits</h2><ul data-start="3598" data-end="4079"><li data-start="3598" data-end="3658">£26,000-£27,000 base salary depending on experience.</li><li data-end="3723" data-start="3659">Annual performance bonus with potential to earn £2,000+.</li><li data-end="3808" data-start="3724">Choice of fully remote working or hybrid attendance at our London Bridge office.</li><li data-start="3809" data-end="3860">Quarterly in-person team days (travel covered).</li><li data-end="3942" data-start="3861">Career growth opportunities within a scaling financial services organisation.</li><li data-end="4015" data-start="3943">Monthly team socials with opportunities to get involved in planning.</li><li data-end="4079" data-start="4016">UK-based applicants only; we cannot provide visa sponsorship.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjE3Njc0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-08T19:59:13Z