<p>Robert Half has partnered with a market-leading pensions organisation to recruit an Operations Analyst (Pensions). This is a full-time, fully remote opportunity.</p><p>This role will focus on customer and internal operations, primarily focused on the pension finding process. You'll be ensuring that our customers receive an excellent service when interacting with the organisation, this will include making sure they are kept updated throughout the pension finding process.</p><p><strong>Responsibilities:</strong></p><ul data-path-to-node="6"><li>Manage the end-to-end service finding process, ensuring a seamless and efficient experience for all customers.</li><li><p data-path-to-node="6,1,0">Communicate regularly with customers to keep them fully informed of progress regarding their search/request.</p></li><li><p data-path-to-node="6,2,0">Conduct thorough, independent research to identify and verify the details of relevant third parties and associated schemes.</p></li><li><p data-path-to-node="6,3,0">Conduct outbound calls and correspondence to external providers and employers to gather necessary information.</p></li><li><p data-path-to-node="6,4,0">Ensure all customer and process information is accurately recorded, maintained, and communicated.</p></li><li><p data-path-to-node="6,5,0">Provide constructive feedback on current processes and contribute actively to the ongoing improvement of operational efficiency.</p></li><li><p data-path-to-node="6,6,0">Be willing to take on various roles and responsibilities as needed across the operations team, demonstrating adaptability and teamwork.</p></li></ul><br><br>Experience:<br><br><ul data-path-to-node="13"><li>Recent University Graduate (within the last 1-2 years) with a strong academic background</li></ul><ul data-path-to-node="13"><li>Experience managing a heavy workload or high volume of tasks.</li><li><p data-path-to-node="13,1,0">Experience in a customer service or administrative support role.</p></li><li><p data-path-to-node="13,2,0">Experience using a CRM such as Salesforce or Hubspot.</p></li><li><p data-path-to-node="13,3,0">Experience within the pension/finance industry.</p></li></ul><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">Proven ability to work independently, managing tasks and responsibilities with minimal supervision.</p></li><li><p data-path-to-node="11,2,0">Demonstrable experience in quickly learning and adapting to new processes and systems.</p></li><li><p data-path-to-node="11,5,0">Passionate about providing high-quality customer service.</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMTcyNTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">