<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>

<p><strong>Required Qualifications</strong></p><p><br></p><ul><li>Certified Employee Benefits Specialist (CEBS) designation or Pension Plan Administration Certificate or working toward one.</li><li>Minimum 5 years’ experience in pensions and benefits administration (preferably unionized multi-employer plans).</li><li>Strong knowledge of legislation governing multi-employer defined benefit and group benefit plans.</li><li>Excellent written and verbal communication, with proven problem-solving abilities and sound judgment.</li><li>Ability to work independently and collaboratively within a team.</li><li>Proficiency with pension/benefit administration systems and Microsoft Office Suite.</li><li>Genuine passion for helping people and delivering service excellence.</li></ul><p><strong>Compensation & Benefits</strong></p><ul><li>Competitive salary</li><li>Comprehensive health, dental, and pension plan coverage</li><li>Paid vacation that grows with tenure, plus every other Friday off</li><li>Hybrid work model</li><li>Continuous training and career development support</li><li>A workplace culture that values employee ideas and celebrates achievements</li></ul><p> </p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>This job posting is for a current vacancy with our client.</p> <p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p> <p>Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/ca/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/ca/en/privacy">Privacy Notice</a>.</p>