<p>Notre client est actuellement à la recherche d’un(e) Représentant(e) du service à la clientèle<strong> </strong> pour se joindre à son équipe sur site. Il s’agit d’une excellente opportunité pour un(e) professionnel(le) orienté(e) vers le service à la clientèle, doté(e) d’un esprit technique, souhaitant soutenir les utilisateurs finaux dans un environnement dynamique et collaboratif.</p><p>Les candidats ayant une expérience dans les secteurs financier, de l’assurance, des télécommunications ou de l’automobile seront considérés comme des atouts majeurs.</p><p><br></p><p><strong>Aperçu du poste</strong></p><p>Candidat(e) retenu(e) sera responsable d’aider les clients à résoudre les problèmes techniques liés aux produits et services, tout en maintenant un haut niveau de professionnalisme et de qualité de service. Ce rôle implique des interactions directes avec les clients par téléphone et courriel, ainsi que la coordination avec les équipes internes afin d’assurer une résolution rapide des demandes.</p><p><br></p><p><strong>Responsabilités principales</strong></p><ul><li>Répondre aux appels téléphoniques et aux courriels des clients de manière rapide et professionnelle</li><li>Évaluer les besoins des clients et proposer des solutions efficaces</li><li>Traiter et assurer le suivi des demandes de service</li><li>Coordonner avec les équipes internes, y compris les ventes et le personnel technique</li><li>Gérer les demandes de retour des clients et initier les retours aux fournisseurs</li><li>Suivre les billets de service pour garantir leur résolution et effectuer les escalades nécessaires</li></ul><p><br></p><p><br></p>
<p>Notre client recherche un développeur CRM Dynamics 365 pour rejoindre son équipe à Anjou. Vous jouerez un rôle clé dans le développement, la maintenance et l’optimisation de nos systèmes d’information, avec un accent particulier sur Microsoft Dynamics 365. Ce poste exige un esprit d’analyse, une expertise technique et une collaboration étroite avec les équipes TI et d’affaires.</p><p><br></p><p>Responsabilités:</p><p>• Concevoir et développer des solutions personnalisées pour Microsoft Dynamics 365, y compris des plugins, scripts et applications avec Power Apps et Power Automate.</p><p>• Planifier, exécuter et superviser des tests fonctionnels et automatisés pour garantir la qualité des livrables.</p><p>• Assurer la formation technique et le soutien aux utilisateurs pour favoriser l’adoption de Dynamics 365.</p><p>• Documenter les systèmes, leurs processus et leurs relations pour une meilleure compréhension et maintenance.</p><p>• Participer à toutes les étapes du cycle de développement, de l’analyse des besoins à la mise en production.</p><p>• Collaborer avec les parties prenantes pour analyser les besoins d’affaires et proposer des solutions adaptées.</p><p>• Maintenir une veille technologique sur Dynamics 365 et l’écosystème Microsoft pour identifier les opportunités d’amélioration.</p><p>• Respecter les politiques et procédures TI établies dans toutes les activités de développement et de maintenance.</p><p>• Offrir un soutien technique aux parties prenantes pour les outils et processus de tests.</p><p>• Contribuer à l’amélioration continue des systèmes et des processus en place.</p>
<p>We are currently hiring an Accounting Manager on behalf of a well-established professional services firm in downtown Vancouver. This is an excellent opportunity for an experienced accounting professional who thrives in a collaborative, client-focused environment and enjoys leading a team while remaining hands-on with accounting operations.</p><p><br></p><p><strong>About the Role: </strong>As the Accounting Manager, you will play a key role in overseeing day-to-day accounting functions for a diverse portfolio of clients, supporting a team of staff accountants, and ensuring accurate, timely financial reporting. This role combines leadership, mentorship, and technical accounting responsibilities, with exposure to public companies and external audit processes.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise and mentor staff accountants, providing regular feedback and support</li><li>Oversee full-cycle AP, bank/credit card reconciliations, journal entries, and general ledger reviews for client accounts</li><li>Organize and schedule client payments and payroll remittances</li><li>Prepare and review GST/WCB filings and supporting working papers (e.g., accruals, prepaids, AP listings)</li><li>Conduct balance sheet reconciliations and review financial records for completeness and accuracy</li><li>Assist with client queries, financial analyses, and audit support</li><li>Support internal process improvements in a digital, tech-forward environment</li><li>Collaborate with senior personnel on ad hoc tasks and administrative support as needed</li></ul>
<p><strong>Why Join This Company?</strong></p><ul><li>Impactful Role: Work in a lean finance team where your contributions matter. For the right person, there will be opportunities to improve processes and take on leadership of efficiency initiatives.</li><li>Culture & People: A collaborative, down-to-earth, family-oriented environment with long-term employees and ownership that values hard work.</li><li>Professional Growth: Learn from and be mentored by a high-performing leadership team with high standards and an open management style.</li></ul><p><strong>About the Role</strong></p><p>The Accounts Payable Accountant will play a key role in managing payables while providing support across broader accounting functions. This position is well-suited to someone who is detail-oriented, collaborative, and eager to contribute to both daily operations and month-end activities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Process vendor invoices, payments, and manage vendor relationships.</li><li>Support billing and invoicing activities.</li><li>Prepare account reconciliations and bank reconciliations.</li><li>Post journal entries, adjustments, and assist with month-end close.</li><li>Provide intercompany support as required.</li><li>Assist with project billings, performance tracking, and reporting.</li><li>Prepare monthly management reports using Excel.</li></ul><p> </p><p> </p><p><br></p><p><br></p>
<p>Our client, a well-established and growing manufacturing company in British Columbia, is seeking a Manager of Engineering to lead their multidisciplinary engineering team. This hands-on leadership role is essential in driving innovation, supporting efficient production processes, and overseeing the full product development lifecycle. The ideal candidate brings a combination of technical depth, team leadership, and a strong understanding of electrical systems, CAD, and manufacturing best practices.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p>Engineering & Team Leadership</p><ul><li>Lead and mentor a team of engineers and engineers-in-training (EITs)</li><li>Foster a culture of continuous improvement and innovation</li><li>Guide design-for-manufacturing efforts across current and future product lines</li><li>Serve as Permit to Practice lead under Engineers & Geoscientists BC (EGBC)</li></ul><p>Product Development & Lifecycle Management</p><ul><li>Oversee the complete product development cycle from concept through to launch</li><li>Lead tooling, mold procurement, and prototyping for new product lines</li><li>Manage change control processes and ensure traceability of product updates</li><li>Support hands-on prototype builds and technical layout reviews</li></ul><p>Electrical System Oversight</p><ul><li>Lead system design and troubleshooting for both 12V DC and 120V AC applications</li><li>Provide technical guidance for lithium battery systems, solar integration, and Victron Energy components</li><li>Support production, after-sales, and commissioning teams with electrical systems knowledge</li></ul><p>CAD & BOM Management</p><ul><li>Oversee CAD integrity and model architecture (Onshape preferred)</li><li>Ensure BOM accuracy and alignment with procurement and production teams</li><li>Champion improvements in build sheet automation and configuration control</li></ul><p>Vendor Relations & CNC Oversight</p><ul><li>Maintain strong technical relationships with key equipment suppliers</li><li>Support procurement of engineered parts and systems</li><li>Provide guidance on CNC machine usage and ensure knowledge-sharing between teams</li></ul><p>Compliance & Quality Assurance</p><ul><li>Lead quality inspections and ensure adherence to industry and regulatory standards</li><li>Support EIT mentorship and EGBC compliance initiatives</li></ul>
<p><strong>THE ROLE:</strong> </p><p>Step into the pivotal position of <strong>Senior Infrastructure Engineer </strong>and take charge of elevating and scaling a global cloud infrastructure. In this role, you will lead the charge on AWS-based platforms, ensuring robust production environments while managing both modern and legacy systems. Your daily responsibilities will involve everything from incident response and system monitoring to dependency management and infrastructure automation.</p><p>This role is remote-first but offers optional office space for individuals near Edmonton, Alberta, Canada. If you enjoy working in high-impact environments and thrive on solving complex challenges, this is the perfect opportunity for you to make a difference. </p><p><strong>WHY THIS ROLE?</strong></p><p><strong>Here’s why this opportunity stands out:</strong></p><p>· Work remotely from anywhere or choose to join the team in an Edmonton office setting if you’re local.</p><p>· This is your chance to work on mission-critical technology with a direct impact on the company’s success.</p><p>· From Kubernetes and Terraform to Python and AWS services, work with modern tools while expanding your skill set.</p><p>· Join a team committed to learning, sharing knowledge, and improving workflows—all while putting transparency and teamwork first.</p><p>· From comprehensive health coverage to 401(k) matching and flexible spending accounts, this role comes with everything you need to thrive.</p><p>· Be part of a fast-growing company where professional development is encouraged and rewarded.</p><p>This opportunity won’t be available for long, so take the next step in your career. Join a team where your skills will make a real difference, and your professional growth is a top priority. Apply now and move your career forward!</p>
<p><strong>About the Role</strong></p><p> Our client, a mid-sized but growing organization, is seeking a hands-on Director of Infrastructure & Operations for an initial 3–6 month contract with the possibility of converting to a permanent role. This leader will oversee IT infrastructure, network, and operations functions through a period of significant modernization and change. The position offers an opportunity to make an immediate impact by providing strong leadership, reducing technical debt, and guiding a talented but junior-heavy team toward operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on leadership and mentorship to the Infrastructure & Operations team, guiding them through project execution and capability development.</li><li>Oversee and drive multiple in-flight initiatives, including:</li><li>Phone system replacement (may be completed during contract term)</li><li>Data center consolidation (from two sites to one) with hardware, OS, and software upgrades</li><li>Integration of systems and infrastructure from a recent acquisition</li><li>Network standardization and redesign to elevate performance from “acceptable” to “excellent”</li><li>IT infrastructure modernization to support growth and operational resilience</li><li>Assess current infrastructure and operational processes; identify gaps and implement best practices.</li><li>Architect and implement the future-state infrastructure strategy, ensuring scalability, security, and efficiency.</li><li>Manage contractors and internal resources across networking, server infrastructure, cybersecurity, and helpdesk functions.</li><li>Partner with cybersecurity to align with the NIST framework and support ongoing security initiatives.</li><li>Ensure operational stability while executing catch-up upgrades and eliminating technical debt.</li></ul>
<p>Robert Half is partnering with a rapidly growing client in the East GTA region to find a <strong>Director of IT & Security Operations</strong> who is ready to lead, innovate, and make a significant impact. If you're passionate about IT security and thrive in collaborative, fast-paced environments, we encourage you to apply!</p><p><strong>Compensation & Benefits:</strong></p><ul><li><strong>Salary:</strong> $130,000–$150,000/year</li><li><strong>Bonus:</strong> Competitive annual performance bonus</li><li><strong>Vacation:</strong> 3 weeks + 6 PTO days</li><li><strong>Benefits:</strong> Comprehensive and robust package</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee and analyze IT infrastructure, delivering expert assessments and actionable recommendations.</li><li>Manage vendor relationships, ensuring compliance with Service Level Agreements (SLA).</li><li>Provide leadership and oversight on critical IT and security projects.</li><li>Collaborate with group leaders, business leaders, and IT teams to uphold security standards.</li><li>Partner with high-level executives; effectively communicate and strategize solutions across all levels of the business.</li></ul><p><br></p><p><br></p>
<p>Are you an experienced IT manager living in the Fraser Valley? This IT manager role is with a well-established industrial company based in Abbotsford. This company also has several other plant locations around BC.</p><p><br></p><p>In this role, you’ll manage the full scope of IT duties, including IT infrastructure and ERP applications. The company has a busy roadmap of IT projects in their pipeline, and they want an experienced person to take ownership of the technology roadmap.</p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. In this role, you’ll work on-site in the Abbotsford headquarters.</p><p><br></p><p>One of the attractive parts of this job is to get involved in all aspects of IT systems design, implementation, and ongoing support. On some days you’ll be gathering requirements from various customers, and analyzing the existing infrastructure. And on other days you’ll be implementing your solutions and working with internal stakeholders to set up the systems. You’ll also be taking part in the strategic planning and budgeting for the IT department. </p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p><p><br></p>
<p>This is an opportunity to join a well-established FinTech company in a technology leadership role. In this position, you’ll be leading a team size of around 15 people, and you’ll have several team leads reporting to you. </p><p><br></p><p>This company works with financial institutions across Canada, and they provide an innovative software platform to their customers. A significant part of your role will focus on ensuring that the platform is running smoothly at all times, to minimize downtime and disruptions. Experience in a software company, working on platform engineering would be considered an asset for this role. </p><p><br></p><p>This role is suitable if you are an experienced people manager, with a strong technical background. Perhaps you started your career in IT systems administration or product operations, and then progressed into leading teams of technical professionals. If this sounds like you, then please read on. </p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. </p><p><br></p><p>One of the attractive elements of this opportunity is the chance to work with a supportive team. You will be reporting to a long-term CIO of the company, and there are several other members of the team with long tenure. Your role will be to coach and mentor and develop the members of your staff, and to develop relationships with other staff members across the business.</p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>Notre client recherche un Chef de la Technologie (CTO) pour rejoindre son entreprise de e-commerce en pleine expansion située à Pointe-Claire. Ce rôle stratégique est essentiel pour soutenir la croissance rapide de l'entreprise et contribuer à l'optimisation des technologies utilisées dans les domaines du marketing, de l'expérience client, de l'automatisation et de l'innovation. En tant que leader technologique, vous jouerez un rôle clé dans la définition de la vision technologique et l'évolution des plateformes utilisées par l'organisation.</p><p><br></p><p>Responsabilités:</p><p>• Élaborer une stratégie technologique alignée sur les objectifs de croissance de l'entreprise et en faire un levier clé pour le marketing et la personnalisation client.</p><p>• Identifier et intégrer des technologies innovantes, telles que l'intelligence artificielle, l'automatisation et les outils d'analyse avancés.</p><p>• Superviser l'architecture et les plateformes technologiques, notamment Shopify, Magento, et leur intégration avec NetSuite.</p><p>• Piloter les initiatives DevOps et assurer la performance, la sécurité et la fiabilité des systèmes.</p><p>• Collaborer étroitement avec les équipes marketing, opérations et service à la clientèle pour garantir l'alignement des outils technologiques avec les priorités d'affaires.</p><p>• Encadrer et développer une équipe technique existante tout en recrutant de nouveaux talents pour répondre aux besoins futurs.</p><p>• Mettre en place des processus efficaces, incluant la gestion de projet, la gestion des versions et la documentation.</p><p>• Optimiser l'expérience utilisateur et les parcours clients en utilisant des solutions technologiques modernes.</p><p>• Automatiser les processus internes et marketing pour améliorer l'efficacité opérationnelle.</p><p>• Diriger des projets stratégiques ayant un impact technologique significatif sur l'entreprise.</p>
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
