<p>We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Coquitlam, British Columbia. This role involves managing high-volume accounts, ensuring timely payments, and maintaining accurate records to support year-end financial goals. If you thrive in a fast-paced environment and have a knack for problem-solving, this position offers an excellent opportunity to showcase your skills.</p><p><br></p><p>Responsibilities:</p><p>• Handle high-volume collections for small accounts, ensuring timely follow-ups and resolutions.</p><p>• Categorize client accounts to determine collectability and take appropriate action based on established procedures.</p><p>• Conduct three follow-up calls before initiating write-offs, documenting all interactions accurately in Excel.</p><p>• Collaborate with clients to establish payment timelines, verify cheque numbers, and confirm payment methods.</p><p>• Track and update payment data using advanced Excel functions such as VLOOKUPs and pivot tables.</p><p>• Maintain clear and precise communication with clients to ensure positive relationships while achieving collection targets.</p><p>• Support year-end financial initiatives by prioritizing outstanding accounts and streamlining collection efforts.</p><p>• Work closely with the existing collections team to share insights and contribute to process improvements.</p><p>• Provide excellent customer service while adhering to business casual dress code and high standards.</p>
<p>Our client is looking for a Collections Specialist to support their accounts receivable activities for an IT software organization in Vancouver, British Columbia. This Long-term Contract opportunity is ideal for someone who combines strong customer service with a disciplined approach to business-to-business collections, payment follow-up, and account resolution. The successful candidate will work closely with clients and internal stakeholders to encourage timely payments, address outstanding balances, and maintain accurate records within accounting software systems.</p><p><br></p><p>Responsibilities:</p><p>• Monitor outstanding customer accounts and follow up on overdue invoices through clear, timely communication.</p><p>• Manage business-to-business collection activities by contacting clients, discussing payment status, and working toward resolution of delinquent balances.</p><p>• Apply and reconcile incoming payments accurately while updating account details in internal accounting systems.</p><p>• Investigate billing or payment concerns by coordinating with customers and relevant internal teams to resolve discrepancies efficiently.</p><p>• Maintain complete and current documentation of collection efforts, payment arrangements, and account notes.</p><p>• Review credit-related information and account history to support collection strategies and reduce aged receivables.</p><p>• Provide courteous customer service while balancing relationship management with the need to recover outstanding amounts.</p><p>• Support process improvements and assist with operational changes affecting collections workflows when required.</p>
