<p>This is a 6-month contract Project Manager role, supporting a Vancouver-based FinTech client on a remote basis. The Project Manager operates within a professional services delivery model and is responsible for leading a COTS software implementation while maintaining strong financial and operational discipline internally. This role owns delivery milestones as well as revenue forecasting, budget tracking, and effort management, ensuring what is communicated to the client aligns with internal resourcing, forecasting, and financial controls. The environment is fluid and fast-paced, requiring proactive communication across client stakeholders, vendors, delivery teams, and finance.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the full end-to-end project lifecycle for a COTS software implementation, from planning and requirements through testing, deployment, and transition to operations.</li><li>Develop and maintain detailed project plans, schedules, forecasts, and status reports to track delivery, effort, and financials.</li><li>Act as the primary point of contact between the FinTech provider, vendors, internal IT, and business stakeholders.</li><li>Manage professional services engagement models, including retainers and fixed-fee projects, defining and communicating allocated hours, tracking burn, and reforecasting as scope or effort shifts.</li><li>Partner closely with finance to support revenue forecasting, invoicing inputs, and budget management, ensuring revenue is tracked appropriately even when not yet recognized.</li><li>Monitor and control project spend to ensure fixed-fee or capped engagements remain within approved budgets and delivery targets.</li><li>Oversee vendor relationships, contract deliverables, and service-level adherence.</li><li>Identify, assess, and mitigate delivery and financial risks, escalating issues before they impact timelines or budgets.</li><li>Facilitate workshops, design sessions, and governance meetings to drive alignment and decision-making.</li><li>Ensure projects meet internal security, regulatory, and governance requirements.</li><li>Support change management activities including training, documentation, and client communications to ensure successful adoption.</li></ul>
<p>Our client is a specialized software company with over 25 years of experience delivering industry-leading solutions to safeguard mission-critical systems. Their expertise spans across sectors such as banking, healthcare, and telecommunications.</p><p>We are looking for an organized, proactive, and detail-oriented Office Manager to join their growing team in Mississauga.</p><p>In this key role, you’ll oversee day-to-day operational functions with , and general business operations. You will work closely with leadership, clients, and technical teams to ensure smooth and compliant business operations.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Directly oversee and coordinate daily administrative operations to optimize workflows and productivity</li><li>Develop and maintain office systems, including inventory management, technology functionality, and HR practices</li><li>Identify areas for improvement in policies and procedures, creating new guidelines to ensure consistent office practices</li><li>Facilitate communication across teams, creating a collaborative and well-organized workplace.</li><li>Assist in onboarding new employees, arranging training sessions, and organizing team-building events.</li><li>Promote and enforce office policies while fostering a welcoming and inclusive work environment.</li><li>Address operational challenges, including facility-related issues, and liaise with building management when necessary.</li><li>Coordinate with external partners, distributors, and international clients as needed</li></ul>
<p>Let's Talk About a Better Fit.</p><p><br></p><p>Let’s be honest: finding a truly better law firm fit in Vancouver is tough when you're already swamped with billable hours.</p><p>At Robert Half Legal, we simplify the process. We’re not just trying to fill one specific job opening; we're constantly running a confidential search for Associates (2+ years post-call) who feel they're ready for the next level—whether that means a better firm culture, clearer partnership path, or simply better compensation.</p><p>We work directly with the Partners and Managing Directors at dozens of firms—from small, high-growth boutiques to major national offices. If there's an excellent, unadvertised opportunity out there that fits your goals, we know about it.</p><p><br></p><p>Where We Are Seeing Openings</p><p><br></p><p>We are seeking solid Associates across all major areas. If you have 2+ years of experience running files in any of these groups, we should talk:</p><ul><li>Corporate & Commercial: M& A, Private Transactions, Securities, and General Business Law.</li><li>Commercial Litigation: Defence, Insurance, Construction, and Dispute Resolution.</li><li>Real Estate: High-level Commercial Real Estate, Development, and Finance.</li><li>Labour & Employment: Advisory and Litigation.</li><li>Specialty Areas: Technology, Intellectual Property, and Family/Estates.</li></ul><p><br></p>
<p><strong>Office Experience Assistant – 1-Year Contract</strong></p><p><br></p><p>Are you passionate about creating outstanding workplace experiences? Our client, a top consulting firm, is seeking an <strong>Office Experience Assistant</strong> to join their high-performing team in downtown Toronto. In this fully on-site role, you’ll be a key contributor to a welcoming, professional, and well-maintained office environment. This is an excellent opportunity for someone looking to grow their career in administrative support, office services, or hospitality.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and maintain general office appearance and cleanliness across shared spaces, meeting rooms, and kitchen areas</li><li>Restock supplies in kitchens and collaborative zones, manage inventory, and order as needed</li><li>Coordinate catering logistics for internal meetings and events, including setup, teardown, and food service presentation</li><li>Liaise with vendors, building staff, and facilities teams for repairs or routine maintenance requests</li><li>Set up furniture and configuration for meetings; ensure conference rooms are equipped and ready, including basic tech support needs</li><li>Support internal events, from signage to logistics and oversight</li><li>Provide backup coverage to adjacent teams, including greeting visitors, handling guest registration and amenities, and closing the office at day’s end</li><li>Assist guests and staff with navigating the office, including guidance on desk reservation systems, IT access, and general queries</li><li>Manage visitor logs, print badges, and maintain compliance with security protocols</li><li>Triage meeting support requests and communicate with appropriate teams for timely resolution</li></ul>
<p>Our Langley client in the area bordering on Port Kells, is looking to hire an Intermediate Accountant for their growing business. Reporting to the Controller, the Intermediate Accountant will primarily focus on month end tasks, including journal entries, month end reconciliations and schedules, working papers and assist with the preparation of financial statements, financial statement consolidation and variance analysis. Additional responsibilities include some work on fixed assets and tax compliance work, year end audit support and special projects around business process improvements and a potential system implementation.</p><p><br></p><p><br></p>
We are looking for a detail-oriented Billing Clerk to join our team in Waterloo, Ontario. In this long-term contract position, you will play a pivotal role in managing customer billing processes, ensuring accuracy, and streamlining operations within a high-tech engineering environment. This role offers an excellent opportunity to collaborate across departments and contribute to process improvements.<br><br>Responsibilities:<br>• Manage customer requests related to vendor onboarding, information requests, and portal trading relationships.<br>• Document and refine end-to-end processes to enhance efficiency in portal registrations, collaborating with IT on system and process improvements.<br>• Identify opportunities for automation and implement solutions to optimize billing workflows.<br>• Work closely with internal teams, including Legal, Deal Desk, and Finance, to maintain accurate records for portal customers.<br>• Resolve portal-related escalations in alignment with customer regulations and legal requirements.<br>• Collaborate with Sales and Collections teams to address billing and collections issues, performing account reconciliations to meet month-end and quarter-end targets.<br>• Respond to external inquiries regarding billing processes, internal controls, and policies with professionalism and clarity.<br>• Ensure compliance with invoicing policies to uphold the company’s reputation and brand integrity.<br>• Support acquisition integrations by working with project teams to meet billing-related objectives.<br>• Take on additional tasks as required to fulfill the overall billing mandate effectively.
<p>Our client is a rapidly expanding Cleantech startup focused on driving substantial revenue growth over the next five years. We are seeking an Accounting Manager will lead a variety of aspects of our accounting function for our US and Canadian operations.</p><p><br></p><p>Duties:</p><ul><li>Operating as a player-coach, leading specific areas of the accounting team and delegating related tasks</li><li>Maintain financial transaction records on a timely and accurate basis.</li><li>Maintain a chart of accounts to reflect bookkeeping policies and procedures and the company’s reporting needs.</li><li>Prepare financial statements, and associated backup and sub-ledgers.</li><li>Utilize NetSuite and other accounting software to manage and automate financial tasks when relevant.</li><li>Integrate other systems to create an efficient and scalable accounting and financial environment.</li><li>Create budgets, financial forecasts, and quarterly reports.</li><li>Collect, analyze, and summarize data for tax forms according to local and federal mandates.</li></ul>
<p><strong>THE ROLE:</strong> </p><p>We’re seeking a Senior Data Integration Specialist to bring deep expertise in data pipelines, integration workflows, and client-facing technical support. In this role, you’ll strengthen data delivery processes, support client onboarding, and collaborate across teams to enhance how data products are built, delivered, and consumed. This position combines advanced technical skills with strong communication and problem-solving abilities.</p><p><em>Key Responsibilities</em></p><ul><li>Work with data across Oracle, Postgres, Snowflake, Elasticsearch, and Azure SQL</li><li>Refine and maintain internal data pipelines and ETL/ELT processes</li><li>Prepare and structure data for analytics tools (e.g., Power BI) and internal applications</li><li>Document integration workflows, mappings, and pipeline designs for reuse and knowledge sharing</li><li>Act as a technical resource to client-facing teams and provide guidance during data integrations</li><li>Support clients as they transition from legacy delivery methods to modern Postgres-based solutions</li><li>Help clients understand underlying data structures and apply them effectively</li><li>Share insights with product and data teams to influence future offerings</li><li>Mentor junior staff and contribute to cross-team collaboration on innovative data solutions</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This position offers the opportunity to work with cutting‑edge data platforms, partner directly with clients, and influence the direction of innovative data products. You’ll join a team that values collaboration, technical curiosity, and continuous improvement. The role provides competitive compensation, full benefits, and opportunities for long‑term professional growth within a forward‑thinking data organization. Are you passionate about data and love solving complex integration challenges? Then we encourage you to apply now!</p>
<p>We are looking for a dynamic and detail-oriented Office Services Associate to join our team in Vancouver, British Columbia. In this contract role, you will play a key part in ensuring the smooth day-to-day operations of our office, contributing to a welcoming and efficient work environment. This position offers a unique opportunity to support a variety of administrative and office services tasks while fostering an engaging and positive workplace culture.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact for visitors and clients, creating a warm and detail-oriented atmosphere.</p><p>• Handle incoming calls, direct inquiries appropriately, and provide general information.</p><p>• Facilitate employee onboarding processes, including safety inductions, access card issuance, and office tours.</p><p>• Prepare and manage monthly expense reports for executives.</p><p>• Oversee boardroom and meeting space usage, including scheduling, catering, setup, cleanup, and audio-visual support.</p><p>• Coordinate off-site events and meetings, managing venue bookings, catering, and technology needs.</p><p>• Collaborate with building management and the Office Services Lead to address maintenance and service requests.</p><p>• Administer travel arrangements, including booking flights and hotels, maintaining travel profiles, and managing related logistics.</p><p>• Support office events by planning and organizing activities that enhance workplace culture.</p><p>• Maintain office cleanliness, organization, and supplies, including reception, common areas, and kitchen upkeep.</p>
<p>Our client, a respected and growing law firm in Toronto, is seeking an <strong>Associate Lawyer</strong> to join their collaborative team. This position is ideal for a legal professional who is eager to make meaningful contributions to a diverse range of files and deliver high-quality client service in a supportive environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and advance files in a variety of practice areas, which may include civil litigation, corporate/commercial law, real estate, or estates.</li><li>Conduct legal research, draft correspondence, contracts, pleadings, and other legal documents with accuracy and precision.</li><li>Represent clients at meetings, negotiations, mediations, and in court or tribunal proceedings as required.</li><li>Provide clear, practical legal advice to clients and maintain strong, professional relationships.</li><li>Collaborate and communicate effectively with colleagues, clients, and external parties.</li><li>Stay up to date on legal developments affecting the relevant practice areas and support business development initiatives.</li><li>Uphold the firm’s values of professionalism, integrity, and exceptional client service.</li></ul><p><br></p>
<p>Are you a software developer who likes working on a wide variety of projects for different customers? Would you also like to have the stability of a full-time position with a well-established, boutique software solutions consulting company? Well this role offers both variety and stability, and a chance to work with some of the latest and greatest .NET and Azure services.</p><p><br></p><p>In this .NET Software Developer role, you will work on various software development projects for a spectrum of client companies mostly based in the Vancouver area. This job is well-suited if you are an experienced software engineer who is comfortable working on end-to-end software development projects, including requirements analysis, design, coding and testing. This is an environment where you can really 'own' your projects. </p><p><br></p><p>You will be working primarily with C#, .NET and MS Azure services in this position.</p><p><br></p><p>This is a full-time position that includes a competitive base salary, extended health and dental benefits, and paid vacation. </p><p><br></p><p>This leadership team at this company are experienced and supportive software professionals, and this means you will have lots of learning opportunities from the leaders and other developers in the office. The learning will also come from the fact that you’ll work on a wide variety of projects for different customers during the year. Overall, it is a great chance for you to experience being a software consultant, with the backing and security of a full-time job.</p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities. Whenever possible I prefer to meet face-to-face (well, virtually for now), and I am always looking to connect with like-minded tech enthusiasts in the Vancouver area</p><p><br></p><p>If you're interested in pursuing this role, the first step is to apply online. If your qualifications are a match, we can arrange time to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
<p>A leading organization within the industrial services sector is seeking an experienced <strong>IT Manager/Director </strong>to oversee and advance its information technology operations in its Windsor office. This role is responsible for leading the IT department, managing daily activities, crafting strategic plans, and ensuring the secure and effective use of technology throughout the company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead, mentor, and manage the IT team to deliver optimal support and services.</li><li>Develop and implement IT strategy in alignment with business objectives.</li><li>Ensure the security, integrity, and reliability of all IT systems and infrastructure.</li><li>Oversee IT projects, including system upgrades, migrations, and new technology rollouts.</li><li>Manage vendors and third-party service providers.</li><li>Develop and maintain IT policies, procedures, and documentation.</li><li>Collaborate with stakeholders across departments to identify current and future technology needs.</li><li>Prepare and manage departmental budgets.</li></ul><p><br></p>
<p>In this Software Application Administrator role, you will work with a fast-growing and profitable Software-as-a-Service company, operating in the financial services sector. The company has been in business for over a decade, and has a solid base of customers across Canada and the US. You will work in a central location just steps from Skytrain, and near to shopping, restaurants and other amenities. </p><p><br></p><p>In this Software Application Administrator role, you will be part of a team that is responsible for ensuring the smooth operations of the overall software environment. This team is responsible for a wide range of configurations and integrations, based on specific customers needs. You will be part of the team of people that keeps all these systems running reliably. </p><p><br></p><p>This company offers a compelling compensation package, including base salary, annual bonus, and paid vacation. This company also promotes continuous learning, and they offer a budget for training and development. </p><p><br></p><p>One of the attractive factors of this role is the opportunity to gain exposure to the banking and finance industry, in combination with an advanced software solution. In other words, this is a FinTech opportunity. In addition, the people working in this company have a great vision for the future of the company, and they are investing heavily in new research and development. So it is an exciting time to get involved. </p><p><br></p><p><strong>How to Apply</strong></p><p><br></p><p>If you're interested in pursuing this role, please apply online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for.</p><p><br></p><p>If there is a suitable match, then I will make an introduction to the client on your behalf, and organize a series of interviews. The hiring process typically takes 1-2 weeks from start-to-finish.</p><p><br></p><p>A bit about myself - my name is Nathan, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities. Whenever possible I prefer to meet face-to-face, and I am always looking to connect with like-minded tech enthusiasts in the Vancouver area</p>
<p>Robert Half is working with a SaaS & Travel Technology business on the cusp of hyper-growth. Backed by hospitality giants and delivering next-level travel platform tech for world-renowned brands, this organization needs a Controller who can implement streamlined, automated, scalable process and procedures to help manage the finances through the pending growth.</p><p><br></p><p>Reporting directly to the CEO and as part of the Senior Leadership Team, the Controller will:</p><ul><li>Oversee a small accounting and administrative group, building a collaborative, high-performing team.</li><li>Drive new accounting system implementation (currently QuickBooks, your vision and tech skills will bring them to the next scalable, automated level).</li><li>Own consolidated financial statements, cash management, revenue recognition, variance and profitability analysis.</li><li>Partner with leadership on meaningful management reporting.</li><li>Evolve into strategic FP& A, forecasting/modeling, and dashboard/KPI creation as the company scales.</li></ul>
<p><strong>Job Posting: IT Auditor – Banking Sector</strong></p><p><strong>Duration: 4-6 months</strong></p><p><strong>Location: Toronto downtown, hybrid; 3 days onsite </strong></p><p><strong> </strong></p><p>Are you ready to make impactful contributions at the intersection of technology and banking? Robert Half is seeking experienced IT Auditor Consultants. In this role, you will help ensure the security, integrity, and compliance of critical banking systems. If you have expertise in IT audit, risk management, and regulatory compliance within bank environments, we encourage you to apply.</p><p> </p><p><strong>Responsibilities:</strong></p><p>· Lead and/or execute IT audit projects focused on banking systems, applications, networks, and infrastructure, assessing risks and internal controls for effectiveness and efficiency.</p><p>· Evaluate core banking technologies, payment systems, cybersecurity controls, and digital platforms for compliance with regulatory standards.</p><p>· Identify and document potential vulnerabilities, control deficiencies, and areas for improvement; make actionable recommendations to management.</p><p>· Collaborate with internal audit, risk, and compliance teams to ensure comprehensive coverage and timely reporting of IT-related issues.</p><p>· Stay current with banking regulations including FFIEC, FDIC, OCC, GLBA, as well as industry standards such as COBIT, NIST, and ISO.</p><p>· Prepare detailed audit reports, present findings to stakeholders, and support remediation activities.</p><p>· Assist in the development and maintenance of audit methodologies, risk assessments, and testing plans.</p><p><br></p><p><br></p>
<p>Overview</p><p>We are seeking a highly motivated and resilient Graphic Designer to join a top-performing, fast-paced real estate team in Vancouver. This is a 2-month contract opportunity providing coverage for a team member on leave.</p><p><br></p><p>You will play a key role in producing high-quality marketing materials that showcase commercial properties in a compelling and visually engaging way.</p><p><br></p><p>Key Responsibilities</p><p><br></p><ul><li>Design and produce brochures, proposals, and RFP responses</li><li>Create new marketing materials and update existing assets</li><li>Work extensively in Adobe InDesign (approx. 80–90% of workload)</li><li>Support email marketing campaigns using internal tools</li><li>Collaborate with brokers to develop marketing collateral</li><li>Source and incorporate, maps, amenities, location content</li><li>Assist with campaign planning and execution (marketing “blast” strategies)</li><li>Prepare materials for internal approvals and in-house printing</li><li>Coordinate signage for property listings across the city</li><li>Contribute to social media content (e.g., LinkedIn posts)</li><li>Occasionally support photoshoots, PowerPoint presentations</li><li>Liaise with internal stakeholders and occasionally clients</li></ul><p>What You’ll Be Working On</p><p><br></p><ul><li>Leasing and sales marketing materials for high-tech/commercial properties</li><li>Brochures and proposals (new and templated, with some bespoke work)</li><li>Marketing campaigns designed to differentiate listings in a competitive market</li></ul>
<p>Our client seeking a detail-oriented Accountant/Reconciliation Specialist to support financial operations on a contract basis. This role focuses on account reconciliations, data accuracy, and resolving discrepancies, while contributing to month-end reporting and analysis.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Reconcile balance sheet accounts, including AR and payables</li><li>Analyze general ledger vs. subledger data and resolve discrepancies</li><li>Use Excel (pivot tables, VLOOKUP) to review and process financial data</li><li>Investigate and correct data inconsistencies and errors</li><li>Support month-end reporting and documentation</li><li>Review prepaid expenses and depreciation schedules</li><li>Assist with audits and maintain organized financial records</li><li>Review historical data (up to 3 years) and support system implementations</li></ul><p><br></p>
<p><strong>THE ROLE:</strong> </p><p>We’re looking for a skilled Quality Assurance Engineer who excels in automation and thrives in a fast‑moving Agile environment. In this position, you’ll partner closely with development teams to ensure reliable, high‑quality software delivery across modern frontend and cloud-based platforms.</p><p><em>Key Responsibilities:</em></p><ul><li>Create, maintain, and optimize automated test suites for frontend applications</li><li>Build and execute end‑to‑end test automation using Playwright, TypeScript, and/or C#</li><li>Validate test coverage for React applications and ensure strong QA integration within the SDLC</li><li>Implement risk‑based testing approaches and develop robust automated regression strategies</li><li>Integrate automated tests into CI/CD pipelines (GitLab) to support smooth deployments</li><li>Perform API testing and verify integrations with external systems</li><li>Utilize cloud-based environments (AWS, Docker, Kubernetes) during test execution</li><li>Collaborate across technical and non‑technical teams and actively participate in Agile ceremonies</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This role offers the chance to shape quality standards within a modern, cloud‑driven tech environment while working with advanced automation frameworks and AI‑enhanced testing tools. You’ll be part of a collaborative team that values innovation, efficiency, and continuous improvement. You’ll enjoy competitive compensation, comprehensive benefits, and opportunities to grow your technical expertise.</p>
We are looking for an experienced IT Manager to lead and oversee our organization's information technology operations in Bracebridge, Ontario. This role requires a strategic thinker who can drive technological initiatives, ensure systems efficiency, and align IT services with business objectives. The ideal candidate will bring strong leadership skills and a comprehensive understanding of IT infrastructure, security, and innovation.<br><br>Responsibilities:<br>• Develop and manage IT services, programs, and support systems across the organization.<br>• Provide strategic guidance to senior management on system integrations and technology solutions to achieve business goals.<br>• Ensure the security, reliability, and integrity of information systems and communication equipment.<br>• Lead the design, development, and implementation of new applications and updates to existing systems.<br>• Create and maintain backup and disaster recovery plans to safeguard business continuity.<br>• Research and adopt emerging technologies to enhance corporate operations and productivity.<br>• Oversee IT project management, including requirement gathering, milestone planning, and post-project evaluations.<br>• Manage the IT budget effectively, ensuring cost-efficient acquisition of technology resources and services.<br>• Coordinate with vendors and service providers to secure reliable support and cost-effective solutions.<br>• Develop and deliver business intelligence reports and tools to support decision-making processes.
<p>Robert Half is recruiting for an ERP Integration Manager to lead the integration, optimization, and ongoing management of critical enterprise resource planning (ERP) systems. This is an exciting opportunity for a strategic and hands-on professional to oversee ERP system integration and ensure strong alignment across business processes and technology platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead end-to-end ERP system integration, including project planning, coordination, and execution across multiple business units.</li><li>Collaborate with internal stakeholders to gather business requirements and design integration solutions.</li><li>Oversee data migration, testing, deployment, and system maintenance, ensuring data integrity and security.</li><li>Manage and mentor a team of technical professionals to achieve project goals and support system users.</li><li>Develop and deliver end-user training and system documentation.</li><li>Coordinate with third-party vendors and manage relationships to maximize solution effectiveness.</li><li>Proactively communicate project progress and issues to leadership and stakeholders.</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client. Our client has multiple offices in Canada. This position is open to candidates in Toronto, Vancouver and Calgary.</u></strong></p><p><br></p><p>We are looking for a Senior Information Security Engineer to join a nationwide Technology team, and support a well-established insurance company. This role works closely with Infrastructure and Information Security leaders to strengthen the company’s security posture, ensure system reliability, and support the ongoing evolution of enterprise security practices.</p><p><br></p><p>In this position, you will play a key role in implementing and maintaining security systems, documenting policies and procedures, troubleshooting complex issues, and monitoring environments to ensure compliance, reliability, and availability.</p><p><br></p><p><strong>In this role, you will:</strong></p><p><br></p><ul><li>Support the implementation and maintenance of cybersecurity systems and controls.</li><li>Work with technologies including firewalls, vulnerability scanners, SIEM tools, and related platforms.</li><li>Assist with IT management infrastructure such as automated tasking, standard builds, monitoring systems, paging tools, patch deployment, and application deployment.</li><li>Serve as a senior member of the Vulnerability Management, Incident Management, and Security Configuration teams.</li><li>Troubleshoot and resolve Tier 3 technical issues.</li><li>Respond to, mitigate, and recover from assigned security events.</li><li>Conduct vulnerability testing, scanning, and documentation.</li><li>Monitor for security breaches and suspicious activity.</li><li>Provide mentorship, guidance, and knowledge transfer to other team members.</li><li>Maintain and update cybersecurity and IT documentation, including policies, procedures, and technical standards.</li></ul>
<p>Our valued Ottawa based client is looking for a Yardi System Specialist is responsible for the ongoing support, administration, and optimization of the Yardi platform. This role serves as the primary point of contact for Yardi-related issues and ensures system stability, data integrity, and alignment with business and financial processes.</p><p><br></p><p>The position works closely with IT, Finance, and Operations teams to support day-to-day system usage, troubleshoot issues, and contribute to system enhancements and integrations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Application Support & Troubleshooting</strong></p><ul><li>Provide Tier 2/3 support for Yardi-related issues, including diagnosis and resolution</li><li>Act as escalation point for Yardi incidents from internal support teams</li><li>Liaise with external vendors and Yardi support for complex issue resolution</li></ul><p><strong>System Administration</strong></p><ul><li>Maintain and support Yardi modules (e.g., Voyager, RentCafe, PayScan, Procure-to-Pay)</li><li>Manage user roles, permissions, and system configurations</li><li>Perform system updates, patches, and routine maintenance</li><li>Monitor system performance and ensure platform reliability</li></ul><p><strong>Data Management & Reporting</strong></p><ul><li>Ensure data accuracy and integrity across Yardi systems</li><li>Support reporting and data analysis requirements</li><li>Utilize SQL for querying, reconciliation, and validation</li></ul><p><strong>User Support & Training</strong></p><ul><li>Provide day-to-day support to end users across the organization</li><li>Deliver training to new and existing users on Yardi functionality</li><li>Develop and maintain system documentation and user guides</li></ul><p><strong>Projects & Enhancements</strong></p><ul><li>Support implementation of new modules, upgrades, and system enhancements</li><li>Assist with system integrations and data migration initiatives</li><li>Participate in UAT, regression testing, and release validation</li><li>Document system configurations, changes, and processes</li></ul><p><strong>Governance & Continuous Improvement</strong></p><ul><li>Enforce system standards, controls, and change management practices</li><li>Identify and recommend improvements to system usage and business processes</li><li>Support audit and compliance requirements related to financial data</li><li>Contribute to ERP roadmap planning and ongoing platform improvements</li></ul><p><br></p>
<p><strong><u>This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment.</p><p><br></p><p>A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards.</p><p><br></p><p>The role involves monitoring support services through end-user feedback, trend analysis, and reporting to drive continuous improvement and operational efficiency. Ensuring service desk tickets meet quality standards, including accurate logging, complete documentation, and resolution within defined SLAs, is a key responsibility.</p><p><br></p><p>In this role, you will:</p><p><br></p><p>· Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</p><p>· Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</p><p>· Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</p><p>· Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</p><p>· Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</p><p>· Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</p><p>· Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</p>
<p>Our client is looking for a Yardi Application Support Analyst that focuses on providing functional support and optimization for the Yardi environment, working closely with Finance and operational stakeholders.</p><p><br></p><p>Key Responsibilities</p><ul><li>Act as the primary point of contact for Yardi support, troubleshooting issues and ensuring timely resolution</li><li>Maintain and optimize Yardi modules (Voyager 7s/8, PayScan, AP, AR, GL, Investment Accounting, Procure-to-Pay, BillPay, Construction Manager)</li><li>Ensure financial accuracy, compliance, and alignment with internal controls and reporting standards</li><li>Partner with Finance to improve workflows and drive process efficiencies</li><li>Perform data quality reviews, cleansing, and governance initiatives</li><li>Develop SQL queries, reports, and data extracts for Finance and Audit teams</li><li>Manage user access, permissions, and system configurations</li><li>Support system upgrades, testing, and release cycles</li><li>Maintain documentation (process maps, support guides, configurations)</li><li>Deliver user support and training across the platform</li><li>Act as liaison with Yardi and external vendors for escalations and enhancements</li></ul><p><br></p><p>Qualifications</p><ul><li>Post-secondary education in Accounting, Business, Information Systems, or related field</li><li>Strong understanding of accounting workflows, financial controls, and reporting requirements</li><li>Hands-on experience with Yardi Voyager (or similar ERP/accounting systems)</li><li>Strong data analysis skills (reconciliation, transformation, data cleanup)</li><li>5+ years experience in Business Analysis, Systems Analysis, or Application Support</li><li>SQL experience is an asset</li><li>Strong communication and stakeholder management skills</li><li>Detail-oriented with strong documentation and process discipline</li></ul><p><br></p><p>This posting represents a current vacancy with our client. If this opportunity aligns with your experience, I’d be happy to connect and discuss further.</p><p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p><p><br></p>
<p>Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. </p><p><br></p><p>Principal Responsibilities:</p><ul><li>Respond promptly and professionally to customer support tickets.</li><li>Document resolutions and key details in IT systems such as HubSpot.</li><li>Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.</li><li>Communicate technical updates across teams using platforms like Teams and HubSpot.</li><li>Track and resolve issues with internal IT and external vendors.</li><li>Keep users informed on issue status and next steps.</li><li>Deliver excellent customer service, addressing concerns with effective communication and problem-solving.</li><li>Availability for non-standard hours, weekends, and on-call shifts as needed.</li><li>Perform additional duties as required.</li></ul>
