<p><strong>THE ROLE:</strong></p><p>Our client is seeking a strategic and hands-on Director of IT to lead the vision, direction, and performance of its technology function. This leadership role combines long-term planning with day-to-day operational oversight, ensuring technology initiatives support business growth, efficiency, and service excellence across a large, multi-location network.</p><p><em>Key Responsibilities:</em></p><ul><li>Develop and execute the organization's IT strategy, roadmap, and technology priorities aligned with business objectives</li><li>Provide technology leadership and guidance to executive stakeholders, including reporting on initiatives, performance, and future opportunities</li><li>Lead the delivery of major IT projects, ensuring successful implementation, adoption, and measurable outcomes</li><li>Oversee enterprise systems including POS, ERP, CRM, loyalty, and business reporting platforms</li><li>Manage cloud infrastructure, Microsoft 365, Azure environments, cybersecurity controls, backups, and network security</li><li>Drive system enhancements, automation initiatives, and technology innovation across the organization</li><li>Ensure responsive technical support and exceptional service delivery for internal users and distributed operations</li><li>Maintain compliance with privacy regulations, data governance requirements, and IT risk management standards</li><li>Manage vendor relationships, software licensing, technology contracts, and procurement activities</li><li>Lead, mentor, and develop an internal IT team while remaining actively involved in technical decision-making</li><li>Establish and maintain IT policies, procedures, and documentation to support operational excellence</li></ul><p><strong>WHY THIS ROLE?</strong></p><p>This is an outstanding opportunity to shape the technology strategy of a well-established and growing organization with a significant national footprint. As a key member of the leadership team, you'll have direct visibility with senior decision-makers and the ability to influence how technology supports future growth, operational efficiency, and innovation. You'll be empowered to modernize systems, champion automation initiatives, and lead impactful projects that deliver real business value. A competitive salary, comprehensive health and dental benefits, wellness programs, and the opportunity to build and grow a high-performing IT function make this an attractive next step for an experienced technology leader. If you're ready to make a lasting impact and help drive the future of a dynamic organization, apply now.</p>
We are looking for an experienced Technical Program Manager to join an enterprise resilience team supporting a large-scale, cloud-based payments environment in Toronto, Ontario. This contract opportunity is ideal for someone who can strengthen incident management practices, improve service resilience, and work closely with technical and business partners in a regulated setting. The role also focuses on creating AI-driven solutions that streamline operational workflows, accelerate issue response, and enhance day-to-day efficiency.<br><br>Responsibilities:<br>• Direct high-impact incident management programs across a distributed cloud environment, ensuring timely coordination and resolution.<br>• Refine operational readiness and incident response practices to improve reliability, consistency, and scale across critical services.<br>• Work with engineering, operations, and business teams to deliver resilience initiatives and strengthen service performance.<br>• Guide post-incident reviews, support root cause analysis, and track follow-up actions to reduce recurring issues.<br>• Contribute to resiliency planning and operational support for a broad portfolio of essential platform services.<br>• Establish and enhance governance and operational processes suited to a complex and highly regulated organization.<br>• Design and deliver AI-enabled agents that automate incident handling and other operational activities.<br>• Assess opportunities for AI adoption, then develop and implement solutions that improve response speed, workflow efficiency, and decision support.<br>• Build proofs of concept and production-ready automations using modern AI tools, Python, and enterprise platforms.