10 results for It Support Specialist jobs

IT Support Specialist

Ottawa, ON
onsite
Permanent
90000 - 120000 CAD / Yearly
A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs. This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support. Key Responsibilities<ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
2026-07-10T00:00:00Z

IT Support & Security Analyst

Ottawa, ON
onsite
Permanent
60000 - 80000 CAD / Yearly
Our client is seeking a versatile and driven IT Support / Cyber Security Specialist to join their team in downtown Ottawa. This primarily on-site role offers a unique opportunity for an IT professional who enjoys working directly with clients, delivering high-quality technical support while developing their expertise in cybersecurity operations. In this dual-function position, you will split your time between troubleshooting technical issues, managing client hardware and equipment, and supporting escalated cybersecurity incidents. You will act as a key follow-up resource after initial alert triage, helping resolve outstanding issues and validating critical system logs and data to support the security team’s investigations. This role provides hands-on mentorship and a strong environment for structured career growth, particularly for those looking to deepen their experience in cybersecurity. Client IT Support & Operations<ul><li>Provide Level 1 & 2 technical support, troubleshooting and resolving hardware, software, network, and application issues for a diverse client base (on-site)</li><li>Deliver an exceptional client experience by building strong relationships and bringing a positive, energetic, and customer-focused approach to every interaction</li><li>Manage Microsoft 365 environments, including user account setup, onboarding/offboarding, and access management across Active Directory and Entra ID</li><li>Lead end-user onboarding and offboarding processes, including laptop configuration, imaging, deployment, and secure decommissioning</li><li>Maintain accurate asset management records, tracking hardware lifecycle, inventory, and client equipment</li><li>Support and maintain client infrastructure and network connectivity to ensure optimal system performance and uptime</li><li>Manage and support endpoint devices through Microsoft Intune, including device enrollment, configuration profiles, application deployment, compliance policies, and security settings33</li></ul>Cyber Security Operations<ul><li>Act as a second-level responder by taking ownership of security alerts following initial triage</li><li>Investigate and resolve outstanding technical and security issues to ensure full incident remediation</li><li>Collect, analyze, and validate system logs, endpoint data, and performance metrics to support security investigations</li><li>Assist with vulnerability management by reviewing scan results, validating risks, and confirming successful remediation of identified issues</li></ul>
2026-07-13T00:00:00Z

Application Support Engineer

Hamilton, ON
onsite
Permanent
95000 - 119000 CAD / Yearly
We are looking for an Application Support Engineer to support and enhance enterprise business systems for a client in Hamilton, Ontario. This role focuses on maintaining application performance, resolving technical issues, and helping business units make effective use of critical platforms. The successful candidate will contribute technical expertise across application support, configuration, reporting, and integration while working closely with both operational stakeholders and delivery teams. Responsibilities:• Provide ongoing technical support for enterprise applications by investigating incidents, resolving system issues, and maintaining stable day-to-day operations.• Configure, administer, and optimize business applications to meet operational needs across municipal departments and service areas.• Analyze application behaviour, data quality concerns, and system errors to identify root causes and recommend effective solutions.• Translate operational and business needs into clear functional and technical documentation, including support procedures, specifications, and test materials.• Collaborate with Agile delivery teams as a technical contributor, participating in planning, issue resolution, testing, and continuous improvement activities.• Support reporting, troubleshooting, and integration work involving enterprise asset management, ERP, CMMS, and related business systems.• Work with relational databases such as Oracle and Microsoft SQL Server to review data, support reporting needs, and assist with issue diagnosis.• Coordinate application changes in alignment with established incident, problem, and change management practices.• Partner with business and technical teams to support cross-system integrations and ensure reliable information flow between connected platforms.
2026-06-29T00:00:00Z

Client Services IT Technician

Calgary, AB
onsite
Permanent
60000 - 65000 CAD / Yearly
THE ROLE: We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li>Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li>Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li>Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li>Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-07-07T00:00:00Z

Client Services Specialist

Toronto, ON
onsite
Contract / Temporary
27 - 32 CAD / Hourly
We are looking for a Bilingual (English/French) Client Services Specialist to join our client's team in Toronto, Ontario on a contract basis. In this hybrid role, you will deliver attentive, detail-oriented service to clients while supporting day-to-day branch and customer service activities. This opportunity is ideal for someone who enjoys helping people, handling a variety of service requests, and connecting clients with the right financial solutions. Responsibilities:• Provide courteous and detail-oriented assistance to clients across in-person, phone, and email interactions, ensuring a positive service experience.• Support account-related requests, including assisting with new account setup, processing routine transactions, and responding to walk-in client needs at the branch.• Speak with clients to understand their banking or financial service needs and direct them to the appropriate specialist or self-serve channel when suitable.• Maintain accurate records by completing data entry, updating client information, and documenting service activities in a timely manner.• Respond to inbound inquiries and complete follow-up communications as needed to resolve issues and support ongoing client requests.• Remain informed about the organization’s products and services in order to provide relevant guidance and appropriate referrals.• Follow established regulatory, privacy, and internal compliance standards in all client interactions and daily tasks.• Contribute to branch operations and take on additional duties as required, including supporting the hybrid work model with regular office attendance.
2026-07-15T00:00:00Z

Documentation Specialist

Breslau, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
Location: Waterloo Region Job Type: Full-Time Industry: ManufacturingOverview Are you exceptionally organized, detail-oriented, and known for maintaining high standards in everything you do?Our client is a highly respected, well-established manufacturer in the Waterloo Region with a long history of quality, innovation, and operational excellence. They are seeking a Manufacturing Systems & Documentation Specialist to bring structure, accuracy, and continuous improvement to manufacturing documentation, processes, and reporting systems.This is an excellent opportunity for a professional who thrives on organizing information, improving workflows, documenting processes, and supporting manufacturing operations through strong systems, data, and process discipline.About the Role The Manufacturing Systems & Documentation Specialist is responsible for the organization, maintenance, and continuous improvement of:<ul><li>Technical documentation</li><li>Manufacturing records</li><li>Process knowledge</li><li>Production data</li><li>Workflow systems</li></ul>The successful candidate will transform complex or fragmented information into clear, accurate, and user-friendly systems that support operators, supervisors, engineers, quality teams, and leadership.Key ResponsibilitiesManufacturing Documentation & Document Control<ul><li>Develop and maintain SOPs, work instructions, product specifications, process documentation, troubleshooting guides, and manufacturing reference materials</li><li>Manage document control processes and ensure records remain accurate, current, and compliant</li><li>Maintain Bills of Materials (BOMs), specifications, and manufacturing process documentation</li></ul>Knowledge Management & Process Documentation<ul><li>Capture and organize operational knowledge from engineering, quality, and production teams</li><li>Convert informal and undocumented knowledge into structured, searchable documentation</li><li>Develop and maintain a centralized manufacturing knowledge system</li></ul>Continuous Improvement & Workflow Optimization<ul><li>Document manufacturing, quality, engineering, and support workflows</li><li>Identify opportunities to standardize, streamline, automate, and improve business processes</li><li>Support process improvement initiatives across departments</li></ul>Quality Systems & Corrective Actions<ul><li>Support non-conformance investigations and corrective action activities</li><li>Document findings and maintain supporting records</li><li>Ensure process documentation is updated following changes or corrective actions</li></ul>Training & Manufacturing Systems Support<ul><li>Develop training materials, onboarding documentation, job aids, and process guides</li><li>Support implementation and enhancement of digital manufacturing reporting systems</li><li>Assist with adoption of operational systems and best practices</li></ul>Data Analysis & Reporting<ul><li>Compile, validate, analyze, and report production data from ERP, MRP, and manufacturing systems</li><li>Develop reports that support operational decision-making and performance improvement</li><li>Maintain data integrity and reporting accuracy</li></ul>
2026-07-14T00:00:00Z

IT Systems Administrator

New Westminster, BC
onsite
Permanent
90000 - 100000 CAD / Yearly
This is a steady, long-term position as a Systems Administration with a public-sector organization. In this role, you’ll be working across a wide-range of technologies, related to Windows, Hyper-V, M365, MS Azure, networking, security and server administration. In this position, you’ll be responsible for day-to-day operations of a wide range of systems. You’ll also be working on several projects related to systems upgrades and migrations. This is a full-time position, and includes a competitive base salary, government pension, paid vacation and extended health and dental benefits. How to Apply A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck
2026-07-08T00:00:00Z

IT Systems Administrator

Vancouver, BC
onsite
Permanent
75000 - 85000 CAD / Yearly
This is an IT Systems Administrator role with a steady, well-established industrial company in Vancouver. This is a hybrid position, and their office is centrally located in downtown Vancouver. In this generalist position, and you’ll be working on a wide variety of technologies, including Windows, M365, networking, security, and several domain-specific software applications. You’ll also be working on several projects related to systems upgrades and migrations. In this role, you’ll support approximately 35 staff in the Canadian operation. You’ll also collaborate with other members of the IT team who are located in the US offices. This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits. How to Apply A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching software and IT professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area. If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck
2026-07-07T00:00:00Z

Senior Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.Key responsibilities include:<ul><li>Acting as the primary point of contact for user support (in-person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure successful issue resolution and satisfaction</li><li>Recommending tailored IT solutions based on client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a growing, fast-paced organization where your technical expertise and customer service skills will make a real impact. You’ll work with a variety of clients and technologies, gaining diverse and hands-on experience in a supportive, collaborative environment. The role offers a competitive salary and comprehensive benefits package, along with a strong focus on work-life balance and professional growth. If you’re looking to advance your IT career while working on meaningful challenges, apply now.
2026-06-12T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-06-12T00:00:00Z