9 results for Customer Service Specialist jobs

Customer Service Representative

Thornhill, ON
remote
Contract to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This opportunity is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. The role will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service. Responsibilities: • Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity. • Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail. • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements. • Obtain external records, including police and fire reports, to help move investigations and claim reviews forward. • Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized. • Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members. • Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels. • Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs.
2026-06-23T00:00:00Z

Sr. Customer Service Coordinator

North York, ON
onsite
Permanent
70000 - 90000 CAD / Yearly
We are looking for an experienced customer service specialist to oversee complex order activity and support key client relationships in Ontario. This position plays a central role in coordinating customer requirements with internal teams, ensuring orders move through the process accurately and on schedule. The successful candidate will also act as a knowledgeable resource on SAP-based order management while helping improve service quality, process consistency, and team effectiveness. Responsibilities: • Oversee a portfolio of strategic customer accounts, building strong working relationships and responding to service needs with professionalism and urgency. • Handle advanced customer concerns, order exceptions, and delivery-related issues by coordinating solutions across internal departments. • Manage the full order cycle from entry to final shipment, ensuring accuracy, timeliness, and alignment with customer expectations. • Track inventory availability, production timing, and shipping status to proactively address delays or fulfilment risks. • Investigate and resolve discrepancies involving orders, returns, credits, and transportation challenges with a focus on service recovery. • Support demand planning and forecast-related activities by maintaining reliable order information and communicating account trends. • Serve as the internal resource for SAP order management processes, offering guidance, troubleshooting support, and practical training to team members. • Maintain process documentation, uphold data accuracy standards, and contribute to testing, system updates, and operational improvement initiatives. • Review service performance indicators, identify opportunities for increased efficiency, and participate in cross-functional projects that strengthen customer satisfaction. • Assist with onboarding and mentoring team members by sharing best practices and providing support on complex account matters.
2026-06-09T00:00:00Z

Inside Sales Specialist

Guelph, ON
onsite
Permanent
55000 - 65000 CAD / Yearly
About the Company We are a growing manufacturer serving customers across the food and beverage industry. Known for quality products and long‑standing customer relationships, we’re expanding our sales team to support continued growth. What You’ll Do<ul><li>Support outside sales and key accounts with quotes, order entry, and follow‑ups</li><li>Manage inbound customer inquiries via phone and email</li><li>Process and track orders from quote to shipment</li><li>Coordinate with production, supply chain, and logistics to meet customer timelines</li><li>Maintain accurate customer and pricing data in the ERP system </li><li>Proactively identify upsell and cross‑sell opportunities</li><li>Resolve order issues and ensure a strong customer experience</li></ul>
2026-06-17T00:00:00Z

Customer Service & Order Administrator

New Westminster, BC
onsite
Permanent
48000 - 52000 CAD / Yearly
Our client, a well-established and growing organization within the lighting and electrical products industry, is seeking a Customer Service & Order Administration Coordinator to join their team. This is an excellent opportunity for an organized, technically inclined professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service. This position combines customer support, order processing, administrative coordination, and technical product knowledge. The successful candidate will become a key point of contact for customers, vendors, and internal teams while supporting day-to-day operations and helping ensure a seamless customer experience. Key Responsibilities <ul><li> Process and manage customer orders accurately and efficiently.</li><li> Receive and coordinate purchase orders from customers and vendors.</li><li> Match purchase orders, invoices, and supporting documentation to ensure accuracy.</li><li> Verify approvals and authorizations for transactions and documentation.</li><li> Code and post invoices within the company's internal systems.</li><li> Respond to customer inquiries via phone and email in a professional and timely manner.</li><li> Build and maintain positive relationships with customers, proactively following up to provide updates and support.</li><li> Learn and maintain knowledge of the company's products, systems, and processes.</li><li> Provide basic technical guidance and answer customer questions related to lighting products and applications.</li><li> Collaborate closely with sales, operations, and vendor partners to resolve issues and ensure customer satisfaction.</li><li> Identify opportunities to improve processes and contribute to operational efficiency.</li><li> Support various administrative and customer service functions as required.</li><li> </li></ul>
2026-06-23T00:00:00Z

Member Services Representative – Benefits

North York, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
Robert Half Canada is hiring a Member Services Representative for a valued client in the benefits and pension administration sector. This is an excellent opportunity for a service-driven professional who enjoys helping people, solving complex benefit-related questions, and making a meaningful impact through accurate, compassionate member support. If you bring experience in benefits, disability, leave administration, or pension-related services, this role offers the chance to grow your expertise in a collaborative and member-focused environment. What You’ll Do<ul><li>Serve as a key point of contact for members with questions related to benefit and pension plans.</li><li>Administer benefit updates such as enrollments, reinstatements, terminations, dependent changes, beneficiary updates, and supporting documentation.</li><li>Support disability, leave, and self-pay administration, including tracking, communication, documentation, and funding calculations.</li><li>Work closely with external providers, claims administrators, and internal stakeholders to help resolve member issues efficiently and professionally.</li><li>Maintain accurate records, process forms, and ensure documentation is complete and compliant.</li><li>Assist members with online portal access and basic technical support.</li><li>Contribute to special projects, wellness events, and other member service initiatives as needed.</li></ul>
2026-06-18T00:00:00Z

Purchasing Specialist

Edmonton, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is looking for a proactive Purchasing Specialist to join their team in Edmonton, Alberta. This role supports the delivery of compliant, transparent, and value-driven procurement activities from planning through contract administration. The ideal candidate is a detail-oriented professional with strong analytical, communication, and organizational skills, capable of managing multiple priorities, building effective stakeholder relationships, and contributing to efficient and cost-effective purchasing outcomes.Responsibilities:<ul><li>Manage end-to-end procurement for goods and services, from planning through contract administration.</li><li>Prepare solicitation documents, purchasing agreements, and related procurement materials.</li><li>Advise internal stakeholders on procurement strategies, compliance requirements, and best practices.</li><li>Evaluate vendor submissions and support fair, compliant supplier selection processes.</li><li>Establish and maintain supply arrangements, standing offers, and purchasing agreements.</li><li>Monitor contract performance, spending, pricing, and supplier compliance.</li><li>Liaise with suppliers to resolve issues, clarify requirements, and conduct debriefs as needed.</li><li>Maintain accurate procurement records and documentation in ERP and purchasing systems.</li><li>Identify procurement risks, escalate complex issues, and support process improvements.</li></ul>
2026-06-21T00:00:00Z

Client Experience Administrator

Vancouver, BC
onsite
Permanent
55000 - 65000 CAD / Yearly
Our client is a top diversified wealth management firm and are searching to fill the position of Client Experience Administrator. This person will be responsible for the front of house in a beautiful Downtown Vancouver office. You will be the first point of contact for all high net worth clients entering the premises, and will set the standard for the rest of the company. This is a great opportunity for someone who is searching for a stable, encouraging, and sociable environment. The main duties of this person are:<ul><li>Provide administrative support to the front of house and act as first point of contact for ultra high net worth clients.</li><li>Manage email inbox and inbound calls.</li><li>Manage the company fax and distribute mail to advisors.</li><li>Support the business with facilities management.</li><li>Assist with planning and organization of events for employees</li><li>Coordinate with other departments for any relevant client queries.</li><li>Ensure appropriate setup of meeting rooms - tech, catering, equipment.</li></ul>
2026-06-23T00:00:00Z

Senior Client Services IT Technician

Calgary, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We are seeking a Senior Client Services IT Technician to deliver exceptional technical support across client environments. This hands-on role focuses on troubleshooting complex issues, maintaining systems, and ensuring seamless IT operations while providing a high level of customer service.Key responsibilities include:<ul><li>Acting as the primary point of contact for user support (in-person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure successful issue resolution and satisfaction</li><li>Recommending tailored IT solutions based on client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is an exciting opportunity to join a growing, fast-paced organization where your technical expertise and customer service skills will make a real impact. You’ll work with a variety of clients and technologies, gaining diverse and hands-on experience in a supportive, collaborative environment. The role offers a competitive salary and comprehensive benefits package, along with a strong focus on work-life balance and professional growth. If you’re looking to advance your IT career while working on meaningful challenges, apply now.
2026-06-12T00:00:00Z

Senior Client Services IT Technician

Edmonton, AB
onsite
Permanent
70000 - 80000 CAD / Yearly
THE ROLE: We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Acting as the primary point of contact for technical support requests (in person, phone, and remote)</li><li>Diagnosing and resolving hardware, software, and network-related issues</li><li>Performing system maintenance, installations, and optimizations</li><li>Troubleshooting LAN/WAN connectivity and third-party systems</li><li>Following up with users to ensure resolution and a positive support experience</li><li>Providing consultative recommendations on IT solutions aligned to client needs</li><li>Maintaining accurate ticketing and supporting billing documentation</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-06-12T00:00:00Z