8 results for Customer Service Specialist jobs

Customer Service Manager

Abbotsford, BC
onsite
Permanent
70000 - 80000 CAD / Yearly
About the Opportunity We are partnering with a well-established and growing organization in the Fraser Valley to hire a Customer Service Manager. This is a key leadership role responsible for overseeing customer service operations, enhancing the customer experience, and driving continuous improvement across processes and team performance. This opportunity is ideal for a hands-on leader who enjoys building strong teams, improving workflows, and collaborating cross-functionally in a fast-paced, operationally driven environment. The Role The Customer Service Manager will lead the customer service function, ensuring a high standard of service delivery while supporting business objectives. You will be responsible for managing a team, optimizing processes, and acting as a key liaison between customers and internal departments. Key Responsibilities • Lead, coach, and develop a team of customer service professionals, including direct oversight of a Customer Service Supervisor• Implement strategies to improve customer satisfaction, retention, and service quality• Manage escalated customer issues, ensuring timely and professional resolution• Monitor team performance, establish KPIs, and provide ongoing feedback and development• Analyze customer service data to identify trends, gaps, and opportunities for improvement• Collaborate closely with sales, operations, production, shipping, and quality teams to ensure a seamless customer experience• Drive process improvements, workflow efficiencies, and service consistency• Maintain strong communication across departments to align service delivery with business needs
2026-05-06T00:00:00Z

Customer Experience Manager

Edmonton, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is seeking an experienced Customer Experience Manager to join their team in Edmonton, Alberta. This role supports the day-to-day leadership and improvement of customer service operations during a period of organizational change. The ideal candidate is a hands-on contact centre leader with strong customer resolution, coaching, reporting, and process improvement experience, combined with a collaborative and service-focused approach.Responsibilities:<ul><li>Lead daily customer service operations and ensure high-quality support.</li><li>Monitor service levels, call activity, and reporting to improve performance.</li><li>Partner with leadership to support operational goals and service improvements.</li><li>Support workforce transitions, onboarding, and team realignment activities.</li><li>Coach staff on customer service, communication, and complaint resolution.</li><li>Use CRM systems and Avaya CMS reporting to track trends and recommend process improvements.</li><li>Support training initiatives to strengthen service consistency and accountability.</li><li>Promote collaboration and a customer-focused team culture.</li></ul>
2026-05-08T00:00:00Z

IT Support Specialist

Ottawa, ON
onsite
Permanent
90000 - 120000 CAD / Yearly
A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs. This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a fast-paced, deadline-driven environment.Compensation is competitive and commensurate with experience, with a comprehensive benefits package including health coverage and retirement savings support. Key Responsibilities<ul><li>Oversee the organization’s IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations</li><li>Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support</li><li>Lead onboarding and offboarding processes, including device provisioning, access management, and system configuration</li><li>Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance</li><li>Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors</li><li>Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows</li><li>Lead the implementation of new systems, upgrades, and integrations from planning through adoption</li><li>Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement</li><li>Develop and maintain IT documentation, policies, and internal knowledge resources</li><li>Deliver user training and ongoing support to promote effective and secure use of technology</li></ul>
2026-05-08T00:00:00Z

Member Services Coordinator

Edmonton, AB
onsite
Permanent
95000 - 100000 CAD / Yearly
Our client, a well‑established and highly respected organization within Alberta’s regulated agricultural sector, has retained us to recruit a Member Services Coordinator to support province‑wide and inter‑provincial transportation services, policy execution, and stakeholder coordination. This is a high‑visibility, trust‑based role requiring strong judgment, diplomacy, and operational precision. The successful candidate will work closely with producers, processors, transportation providers, government contacts, and inter‑provincial partners to ensure efficient product movement, policy alignment, and consistent service delivery across Western Canada. Reporting into senior leadership, the key responsibilities include: Transportation & Dispatch Coordination<ul><li>Assemble weekly processor volume requirements and develop cost‑effective dispatch plans</li><li>Coordinate Alberta and inter‑provincial product movement in alignment with supply, demand, and policy</li><li>Manage routing adjustments related to shutdowns, seasonal fluctuations, and operational changes</li><li>Communicate timely destination and routing updates to transportation partners</li></ul>Inter‑Provincial & Industry Collaboration<ul><li>Lead weekly inter‑provincial coordination calls with western partners</li><li>Liaise with processor stakeholders on forecasting, ordering, delivery windows, and shutdown scheduling</li><li>Support alignment of policies and procedures across western provinces</li><li>Provide technical data, analysis, and recommendations to committees and working groups</li></ul>Transportation Rates & Policy Support<ul><li>Support annual transportation rate review and consultation processes</li><li>Assist with transportation rate formula adjustments as required</li><li>Participate in industry consultation forums and advisory committees</li></ul>Producer & Stakeholder Support<ul><li>Assist producers with quality‑related inquiries and administrative policy interpretation</li><li>Resolve hauler and processor concerns with a focus on system‑wide improvement</li><li>Provide timely information and support to government, finance, and testing stakeholders</li></ul>Technology & Systems Leadership<ul><li>Serve as subject matter expert for handheld transportation software</li><li>Troubleshoot system issues and support users across western provinces</li><li>Define functional requirements for software enhancements and support development, UAT, and deployment</li><li>Present change requests for executive approval</li></ul>Inventory & Supply Management<ul><li>Track and coordinate barcode inventories across western provinces</li><li>Manage provincial seal inventories and coordinate ordering</li><li>Negotiate and oversee seal distribution contracts</li></ul>People Leadership<ul><li>Supervise, coach, and support the Member Services Analyst</li><li>Conduct regular performance and development discussions</li><li>Provide back‑up coverage to ensure continuity of service</li></ul>Given the sensitive nature of the work, this role demands a high degree of professionalism, discretion, and the ability to navigate complex stakeholder environments with confidence. This is a permanent, full-time, in office role (SW Edmonton) that offers a generous total rewards program. Apply today!
2026-05-06T00:00:00Z

People Operations Specialist

Edmonton, AB
onsite
Permanent
55000 - 65000 CAD / Yearly
Robert Half is partnering with a leading tourism and events organization to recruit a detail-oriented People Operations Specialist to support their People & Culture team. This is an excellent opportunity for an HR detail oriented who thrives in a fast-paced, service-driven environment and brings hands-on experience in HRIS (ADP), payroll, benefits, and employee data management. <ul><li>Manage HR operations workflows, including HR inbox triage and employee support</li><li>Maintain accurate employee data in ADP (hires, changes, leaves, terminations) </li><li>Support payroll, benefits, pension, and ROE processing Enhance HR processes, documentation, and self-service tools (SharePoint, Office 365) </li><li>Partner with employees and leaders to ensure responsive, high-quality HR support </li></ul> Why This Opportunity? <ul><li>Work with a high-impact organization in the tourism and events sector</li><li>Gain exposure across full-cycle HR operations </li><li>Join a collaborative, people-first culture</li></ul>
2026-05-08T00:00:00Z

Purchasing Specialist

Calgary, AB
onsite
Contract / Temporary
0 - 0 CAD / Yearly
Our client is looking for an experienced Purchasing Specialist to join their team in Calgary, Alberta. This role supports ERP and large-scale digital initiatives by delivering strong commercial outcomes, managing risk, and ensuring governance. The ideal candidate is a strategic procurement professional who excels in complex environments and influences enterprise decisions.Responsibilities:<ul><li>Lead sourcing for ERP, SaaS, cloud, and enterprise IT solutions.</li><li>Run competitive RFI/RFP/RFQ processes aligned to business needs.</li><li>Analyze markets and evaluate suppliers to support strategy.</li><li>Negotiate complex contracts (MSAs, licensing, implementation).</li><li>Ensure contracts address risk, compliance, and service levels.</li><li>Support major system initiatives through sourcing and execution.</li><li>Oversee vendor performance and post-award management.</li></ul>
2026-04-30T00:00:00Z

Technical Support Analyst

Toronto, ON
onsite
Permanent
68000 - 75000 CAD / Yearly
This job posting is for a current vacancy with our client. In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. What you will do and how you will make an impact … <ul><li>Provide user support for Office 365 and Windows products.</li></ul> <ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul> <ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul> <ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul> <ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul> <ul><li>Document processes and issues and manage their inventory.</li></ul> <ul><li>Onboard and offboard users and manage user accounts and access.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul> <ul><li>You are proactive and curious, and are eager to learn.</li></ul> <ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul>
2026-04-20T00:00:00Z

Sales Operations Specialist- Finance and Leasing

Mississauga, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
The Sales Operations Specialist plays a key internal support role within the captive finance division, partnering closely with sales, finance, and operations teams. This role is responsible for supporting lease and finance transactions from quote to funding, maintaining CRM and ERP systems, assisting with accounting and invoicing activities, and providing responsive customer service. The ideal candidate will bring strong analytical skills, attention to detail, and prior experience in a leasing, banking, or financial services environment. Key Responsibilities<ul><li>Prepare and compile lease and finance quotes and term sheets to support new and existing business</li><li>Enter and maintain accurate opportunity, customer, and deal data within the CRM system</li><li>Manage and track sales leads, ensuring timely follow-up and proper documentation</li><li>Post cash receipts, perform journal entries, and support general accounting activities</li><li>Run invoices and process transactions within lease/finance management or ERP systems</li><li>Provide inbound customer support, responding to inquiries related to billing, documentation, and account status</li><li>Coordinate with insurance providers to obtain plates and required documentation</li><li>Support sales and finance teams with reporting, reconciliation, and administrative tasks</li><li>Ensure data accuracy and compliance throughout the lease and sales lifecycle</li><li>Assist with continuous improvement of sales and finance processes</li><li>Perform other related duties as assigned</li></ul>
2026-04-22T00:00:00Z