Customer Service Specialist Jobs

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Sr. Customer Service Representative

Toronto, ON
onsite
Temporary
25 - 27 CAD / Hourly
We are looking for a Sr. Customer Service Representative to join a machinery manufacturing organization in Toronto, Ontario on a Long-term Contract basis. This position acts as a key point of contact for customers while coordinating with sales, production, logistics, and finance to ensure orders move efficiently from initial request through final delivery. The role also contributes to forecast visibility, documentation accuracy, and timely communication, helping create a dependable customer experience and strong operational support across the business. Responsibilities: • Oversee the complete order cycle, including order entry, documentation review, status follow-up, and delivery coordination to ensure accuracy and timeliness. • Respond to customer inquiries regarding product availability, expected lead times, shipment progress, and delivery schedules with clear and proactive communication. • Maintain well-organized customer records, including commercial agreements, contracts, correspondence, and supporting account documentation. • Administer customer portal activities such as purchase order confirmations, shipment document uploads, and advance shipping notifications. • Work closely with sales, manufacturing, and logistics teams to prevent order discrepancies and support smooth fulfilment activities. • Monitor outstanding receivables, send account-related updates to customers, and escalate overdue payment issues that may affect future shipments. • Support sales planning by reviewing opportunity pipelines, highlighting items approaching expected close dates, and contributing to quarterly shipment and revenue forecasts. • Analyse forecast performance against actual results, prepare funnel and conversion updates, and provide information that supports planning discussions. • Coordinate finance-related customer documentation, including reconciliations, guarantees, letters of credit, and audit support requirements. • Prepare and process customer and vendor paperwork, including proforma invoices and inspection-related documents, while ensuring shipment documentation meets required standards.
2026-11-05T00:00:00Z

Client Service Coordinator

Vancouver, BC
onsite
Temporary
20.9 - 22 CAD / Hourly
We are looking for a Client Service Coordinator to support daily reception and client-facing operations for a busy office. This Contract position is ideal for someone who enjoys creating a welcoming environment, keeping schedules organized, and ensuring each client visit runs smoothly. The successful candidate will balance front desk coordination, administrative support, and facility-related tasks while delivering attentive service to clients and internal teams. Responsibilities: • Welcome scheduled visitors and assist with front-of-house activities to ensure each appointment is prepared and well managed. • Coordinate session calendars, confirm upcoming bookings, and circulate the next day’s schedule to relevant team members. • Respond to calls and emails, direct inquiries appropriately, and maintain accurate administrative records and correspondence. • Support on-site client sessions by preparing refreshments, arranging snack and beverage areas, and helping guests navigate the office as needed. • Maintain shared spaces by monitoring kitchen cleanliness, loading the dishwasher, restocking coffee, tea, and snacks, and identifying supply needs. • Manage inbound and outbound courier activity by preparing shipments, arranging pickups, and tracking delivery details. • Assist with operational coordination such as visitor access items, signage updates, and other general office support tasks. • Liaise with internal departments to communicate client requests, resolve day-to-day issues, and help keep service delivery on track.
2026-11-04T00:00:00Z

Consumer Relations Associate

Abbotsford, BC
onsite
Temporary
22 - 24 CAD / Hourly
We are looking for a Consumer Relations Associate to join a manufacturing organization in Abbotsford, British Columbia on a Contract basis. This in-office role supports a high volume of consumer interactions related to product availability, ingredient questions, complaints, and promotional requests following recent product growth. The successful candidate will bring strong customer service skills, careful data entry abilities, and a compassionate approach to resolving inquiries while working closely with internal teams. Responsibilities:• Respond to incoming consumer phone calls and emails, providing timely and attentive support on product-related questions.• Assist customers with requests involving product locations, ingredient details, complaint intake, and coupon or replacement follow-up.• Document all interactions accurately in internal records and maintain organized administrative information.• Prepare and send correspondence, including letters and promotional materials, as required for consumer resolutions.• Address standard concerns independently within established guidelines and ensure consistent service delivery.• Elevate complex, sensitive, or quality-related matters to the appropriate internal departments for further review.• Maintain current knowledge of supported products and brand information to provide accurate responses.• Follow company procedures, service standards, and administrative processes in daily work.
2026-11-03T00:00:00Z

Patient Services Manager

Ottawa, ON
onsite
Permanent
88000 - 105000 CAD / Yearly
Robert Half is partnering with an organization that's looking to add a Patient Service Manager to their growing team. This is a full-time/permanent role on site. Responsibilities:<ul><li>Supervise and guide the Patient Services team to regularly provide outstanding, empathetic, and professional support to patients, referring offices, and other key partners.</li><li>Manage day-to-day operations by overseeing staffing levels, scheduling, task allocation, and workflow effectiveness to meet service goals and operational demands.</li><li>Create, introduce, and uphold service expectations across all communication channels, including phone and email interactions.</li><li>Serve as the main point of escalation for challenging patient issues, complaints, and service recovery matters, ensuring prompt and suitable resolution.</li><li>Review feedback from patients and referring offices to spot patterns, resolve service shortcomings, and introduce enhancements that strengthen the patient experience.</li><li>Maintain the accuracy, organization, and timely communication of information entering and leaving the Patient Services department to support seamless care and efficient workflows.</li><li>Evaluate team performance, operational processes, and staffing needs to uncover ways to increase efficiency, remove obstacles, and maximize available resources.</li><li>Define, track, and present key performance metrics to measure team output, service quality, productivity, patient satisfaction, and operational success.</li><li>Analyze data and performance patterns to determine improvement opportunities, set measurable targets, and carry out plans to achieve results.</li><li>Design and implement strategies that support employee engagement, retention, and team performance while preserving excellent service delivery.</li><li>Recognize opportunities to simplify processes, strengthen information flow, and improve collaboration between Patient Services and other departments.</li><li>Identify and assess emerging technologies, systems, and tools that can boost call centre performance, improve workflows, enhance information management, and elevate the patient experience.</li><li>Take the lead in, or contribute to, the rollout of new systems, technologies, and process enhancements.</li><li>Partner with Operations, Finance, Human Resources, and other stakeholders to strengthen workflows, reporting, communication, and coordination throughout the organization.</li></ul>
2026-10-22T00:00:00Z

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