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11 results for Customer Experience Manager in Edmonton, AB

Product Manager

Edmonton, AB
onsite
Permanent
70000.00 - 80000.00 CAD / Yearly
Product Marketing LeadAbout the RoleOur client is seeking a Product Marketing Lead to own the end-to-end go-to-market strategy for new features and product enhancements across both prospective and existing customers. This role sits at the intersection of product and customer marketing, translating complex software capabilities into clear, compelling value propositions that drive adoption and engagement.This is a high-impact position within a small, collaborative marketing team where versatility and hands-on execution are key.Key Responsibilities<ul><li>Own and execute the full go-to-market strategy for new product features and enhancements, from positioning and messaging through to launch planning and channel execution.</li><li>Translate technical product capabilities into clear, outcome-driven messaging that resonates with target audiences.</li><li>Develop a range of go-to-market assets including email campaigns, social content, landing pages, video scripts, and sales enablement materials.</li><li>Partner closely with Sales and Customer Success teams to gather frontline insights and provide tools to support feature adoption and customer conversations.</li><li>Lead customer marketing initiatives, including lifecycle communications, newsletters, and webinars to drive engagement and retention.</li><li>Collaborate cross-functionally with Product to ensure alignment on roadmap priorities and messaging.</li><li>Build and maintain positioning frameworks, competitive insights, and go-to-market best practices.</li><li>Track and analyze campaign and launch performance, providing insights and recommendations for continuous improvement.</li><li>Support broader digital marketing initiatives by contributing product marketing inputs and campaign assets.</li><li>Contribute to the overall success of the marketing team by supporting a variety of initiatives as needed in a fast-paced, team-oriented environment.</li></ul>
2026-06-17T19:33:45Z

Strategic Sourcing Manager

Edmonton, AB
onsite
Permanent
90000.00 - 100000.00 CAD / Yearly
Our client, a well-established and growing organization in the manufacturing and automation sector, is seeking a Manager, Strategic Sourcing to lead procurement strategy and elevate sourcing into a key driver of enterprise value. Reporting to senior leadership, the Manager, Strategic Sourcing will own enterprise-wide spend strategy while building a disciplined, data-driven procurement function. This role offers the opportunity to modernize sourcing practices, implement robust supplier governance, and lead a capable team in delivering best-in-class procurement outcomes. Key ResponsibilitiesStrategic Sourcing & Category Management<ul><li>Develop and execute enterprise-wide category strategies aligned to financial and operational objectives</li><li>Position procurement as a strategic lever of EBITDA through cost optimization, supplier consolidation, and improved commercial terms</li><li>Lead sourcing initiatives including RFx processes, supplier negotiations, and contract structuring to optimize total cost of ownership</li><li>Establish and lead a formal Supplier Relationship Management (SRM) program focused on performance, innovation, and risk mitigation</li><li>Oversee contract lifecycle management, ensuring alignment across legal, commercial, and operational requirements</li><li>Proactively identify and mitigate supply risks (pricing volatility, tariffs, supplier concentration, continuity risks)</li></ul>Cross-Functional Leadership<ul><li>Partner with Finance, Operations, Engineering, and Sales to align sourcing strategies with budgets, forecasts, and customer requirements</li><li>Collaborate closely with logistics and warehousing teams to ensure inventory optimization and supply continuity</li></ul>Performance & Systems<ul><li>Define, track, and report on procurement KPIs including cost savings, supplier performance, and contract compliance</li><li>Drive improvements in inventory performance (turns, excess/obsolete reduction, working capital efficiency)</li><li>Support and enhance procurement systems, including ERP, sourcing, and contract management tools</li></ul>Team Leadership<ul><li>Lead, mentor, and develop a team of 3 Purchasers and 1 Category Manager</li><li>Build a high-performance, accountable, and commercially focused procurement culture</li></ul>This is a permanent, full-time, in office role (SE Edmonton) that offers a competitive total rewards program with a growing, progressive company. Apply today!
2026-06-08T17:54:14Z

Maintenance Manager

Edmonton, AB
onsite
Permanent
115000.00 - 120000.00 CAD / Yearly
Our client, a well-established and growing manufacturing organization, is seeking a hands-on Maintenance Manager to lead operations at their Edmonton facility. Reporting to the Director of Operations, this role is critical in ensuring plant reliability, optimizing maintenance programs, and supporting overall production performance, safety, and continuous improvement initiatives.The Maintenance Manager will oversee all maintenance and repair activities for a busy manufacturing plant. This individual will play a key leadership role in aligning maintenance strategies with production goals, minimizing downtime, and fostering a high-performance, safety-first culture. Key Responsibilities<ul><li>Lead day-to-day maintenance and repair operations to ensure production targets are met</li><li>Oversee the maintenance and upkeep of plant equipment, machinery, and systems</li><li>Develop and manage maintenance and production schedules, effectively coordinating people, time, and assets</li><li>Implement and enhance preventative and predictive maintenance programs</li><li>Monitor and optimize maintenance processes to improve efficiency and reduce downtime</li><li>Drive continuous improvement initiatives across the site</li><li>Ensure compliance with safety regulations, company policies, and quality standards</li><li>Collaborate cross-functionally with operations, plant leadership, and executive teams</li><li>Lead, mentor, and develop maintenance staff while fostering a positive, accountable work environment</li><li>Contribute as an active member of the plant leadership team to support overall performance and profitability</li><li>Provide support during plant shutdowns, outages, and off-hours operational needs as required</li></ul>
2026-07-03T14:18:39Z

Director of Software Engineering

Sherwood Park, AB
onsite
Permanent
190000.00 - 210000.00 CAD / Yearly
Director, Software Engineering Position SummaryOur client is seeking a Director, Software Engineering to lead the development, delivery, and continuous improvement of software platforms and business-critical systems.This role is responsible for strengthening engineering practices, improving delivery consistency, enhancing software quality, and ensuring operational reliability. The Director will provide leadership across application development, platform services, DevOps, and quality assurance while balancing modernization initiatives with the stability of existing environments.Working closely with business and technology leaders, this position will help drive innovation, improve engineering performance, and support the successful delivery of strategic initiatives. Key Responsibilities Engineering Leadership<ul><li>Lead and experienced software engineering practices, standards, and delivery processes.</li><li>Improve code quality, delivery predictability, and team effectiveness.</li><li>Establish engineering metrics, reporting, and performance measures.</li><li>Ensure alignment with security, architecture, and business priorities.</li></ul>Application & Platform Delivery<ul><li>Oversee the development of web applications, APIs, integrations, and internal systems.</li><li>Improve application lifecycle management and release consistency.</li><li>Support modernization of customer-facing and internal platforms.</li><li>Promote automation, cloud technologies, and modern development practices.</li></ul>Systems Modernization & Reliability<ul><li>Provide leadership across legacy and modern application environments.</li><li>Balance operational stability with long-term modernization goals.</li><li>Improve scalability, maintainability, and system performance.</li><li>Support platform enhancements and integrations while minimizing business disruption.</li></ul>DevOps & Quality<ul><li>Strengthen CI/CD, automation, release management, and DevOps practices.</li><li>Improve testing standards and adoption of quality assurance automation.</li><li>Enhance monitoring, incident management, and system reliability.</li><li>Promote efficient, sustainable engineering workflows.</li></ul>Vendor & Delivery Management<ul><li>Manage relationships with external development partners and vendors.</li><li>Establish delivery standards, governance, and accountability.</li><li>Support vendor selection, performance management, and project oversight.</li></ul>Leadership<ul><li>Build, mentor, and lead a high-performing engineering team.</li><li>Develop future leaders and strengthen organizational capability.</li><li>Foster accountability, collaboration, and continuous improvement.</li><li>Partner with business and technology stakeholders to support strategic initiatives.</li><li>Provide visibility into engineering performance, risks, and priorities.</li></ul>
2026-07-02T17:30:09Z

Director, PMO & Delivery

Sherwood Park, AB
onsite
Permanent
190000.00 - 210000.00 CAD / Yearly
Director, PMO & Delivery Position SummaryOur client is seeking a Director, PMO & Delivery to lead enterprise project and program execution across business and technology initiatives. This role is responsible for establishing delivery standards, improving governance, enhancing cross-functional collaboration, and ensuring strategic initiatives are successfully prioritized, planned, and executed.The Director will oversee the Project Management Office (PMO), providing leadership, visibility, and accountability across a portfolio of initiatives while supporting organizational growth through strong delivery practices. Key ResponsibilitiesPMO & Delivery Leadership<ul><li>Lead and evolve the PMO, including governance, reporting, and delivery standards.</li><li>Establish consistent project and program management practices.</li><li>Improve visibility into project status, risks, dependencies, and outcomes.</li><li>Support planning, execution, and delivery across key initiatives.</li><li>Enhance governance processes while maintaining agility.</li></ul>Portfolio Management & Execution<ul><li>Support prioritization and coordination of initiatives across the organization.</li><li>Align delivery plans with business objectives and resource capacity.</li><li>Improve collaboration across business and technology teams.</li><li>Strengthen risk management, issue resolution, and escalation processes.</li><li>Promote delivery consistency and execution excellence.</li></ul>Business Alignment<ul><li>Partner with stakeholders to ensure initiatives are clearly defined and execution-ready.</li><li>Align business requirements with delivery teams.</li><li>Improve clarity around scope, objectives, and expected outcomes.</li><li>Facilitate effective communication and cross-functional collaboration.</li></ul>Operational Improvement<ul><li>Identify opportunities to improve delivery processes, tools, and reporting.</li><li>Implement metrics and dashboards to support decision-making.</li><li>Drive continuous improvement and operational efficiency.</li></ul>Leadership<ul><li>Lead, mentor, and develop project managers and delivery professionals.</li><li>Foster a culture of accountability, ownership, and continuous improvement.</li><li>Build strong relationships across business and technology functions.</li><li>Provide leadership with insights on portfolio performance, risks, and delivery health.</li></ul>
2026-07-02T17:30:09Z

Human Resources (HR) Manager

Nisku, AB
onsite
Permanent
140000.00 - 170000.00 CAD / Yearly
Our client is a well-established and growing Canadian industrial services organization seeking a strategic and hands-on Human Resources Manager – Canada to lead its national HR function. Supporting a unionized workforce across multiple sites, business units, and jurisdictions, you will serve as a trusted advisor to senior leadership while remaining closely connected to field operations and the realities of industrial project work. You will work closely with executive leadership, operations teams, project managers, union representatives, and HR staff to ensure consistent, practical, and legally compliant HR support across the organization. Key Responsibilities include: <ul><li>Leads the HR function, ensuring programs, policies, and practices align with operational requirements and business objectives.</li><li>Act as a trusted advisor to executives, operational leaders, project teams, and key stakeholders.</li><li>Provide practical and timely HR guidance in a fast-paced, client-driven environment.</li><li>Support workforce planning, organizational changes, performance management, employee relations matters, and complex people decisions.</li><li>Provide leadership and guidance within a complex unionized environment.</li><li>Interpret collective agreements and advise on grievances, discipline, labour relations strategy, and workforce deployment.</li><li>Maintain a strong understanding of industrial operations and project-based workforce requirements.</li><li>Lead workplace investigations involving harassment, discrimination, policy violations, conduct concerns, and other employee relations issues.</li><li>Coach leaders on performance management, conflict resolution, documentation, corrective action, and difficult conversations.</li><li>Ensure compliance with Canadian employment standards, labour legislation, human rights legislation, privacy requirements, occupational health and safety obligations, and company policies.</li><li>Provide guidance, prioritization, mentorship, and professional development support.</li><li>Strengthen HR capabilities, service delivery, and process consistency across the business.</li><li>Foster a collaborative, responsive, and solutions-focused HR culture.</li><li>Partner with Talent Acquisition and operations leaders to support high-volume staffing requirements across projects, shutdowns, maintenance work, and client-driven demand.</li><li>Provide oversight of recruitment, onboarding, retention, and workforce planning initiatives.</li><li>Identify opportunities to improve efficiency across a complex multi-site organization.</li></ul>Working Conditions<ul><li>Office-based role with regular interaction with operational leaders and project teams.</li><li>Regular travel throughout Canada to support business operations, workforce initiatives, investigations, and site visits.</li><li>Exposure to industrial, field, yard, and shop environments as required.</li></ul>Our client offers the opportunity to play a critical leadership role in a growing and highly respected industrial services organization. This position provides broad HR accountability, significant executive exposure, and the ability to directly influence business performance, workforce strategy, and organizational culture across Canada. Apply today!
2026-07-02T17:30:09Z

Senior Financial Consultant

Edmonton, AB
onsite
Contract / Temporary
- CAD / Hourly
THE ROLE:Our client is seeking an experienced Director of Finance (Contract) to step into a key leadership role supporting financial operations, reporting, and strategic decision-making. This is an excellent opportunity for a hands-on leader who can quickly add value in a dynamic environment. Key Responsibilities:<ul><li> Lead financial reporting including month-end, quarter-end, and year-end deliverables</li><li> Oversee forecasting and budgeting processes, providing insights to support business planning</li><li> Prepare and deliver management reporting packages for senior leadership</li><li> Act as a trusted advisor, presenting financial insights and recommendations to executives</li><li> Support and oversee contract administration, ensuring financial accuracy and compliance</li><li> Drive improvements in financial processes, controls, and reporting efficiency</li></ul>ABOUT YOU:You are a confident and adaptable finance leader who thrives in fast-paced environments. You bring both strategic insight and a willingness to roll up your sleeves, enabling you to deliver immediate impact while supporting longer-term business objectives. Your ability to communicate financial concepts clearly and influence decision-making sets you apart. WHAT'S ON OFFER?This contract opportunity offers the chance to work in a dynamic and collaborative environment while contributing at a senior leadership level. You’ll gain exposure to strategic initiatives and play a key role in driving financial performance and operational excellence. A competitive hourly rate is offered, reflective of your expertise and the value you bring. Submit your application online today to join a dynamic team and contribute to a forward-thinking organization!
2026-07-02T17:30:09Z

Manager, FP&A

Nisku, AB
onsite
Permanent
140000.00 - 160000.00 CAD / Yearly
Robert Half is proud to partner with a long-standing and highly respected client in the Edmonton market to recruit a Manager of Financial Planning & Analysis (FP& A). This organization is recognized for its strong leadership, collaborative culture, and commitment to strategic growth. Reporting directly to senior finance leadership, the FP& A Manager will play a critical role in shaping the company’s financial strategy for Canada, delivering actionable insights, and driving performance across the business. This is an opportunity to step into a high-impact role where your analysis will directly influence executive decision-making. Key Responsibilities: <ul><li>Lead Financial Planning Processes</li><li>Own and enhance the annual budgeting cycle, quarterly forecasting, and long-range planning processes—ensuring alignment with corporate strategy.</li><li>Drive Business Performance Insights</li><li>Deliver clear, actionable financial analysis and reporting to senior leadership, identifying trends, risks, and opportunities across business units.</li><li>Partner with Operational Leadership</li><li>Act as a strategic advisor to department leaders, translating financial results into meaningful operational insights that drive better decision-making.</li><li>Enhance Reporting & Analytics</li><li>Continuously improve dashboards, KPIs, and reporting frameworks to increase visibility, accuracy, and timeliness of financial information.</li><li>Lead and Mentor FP& A Team</li><li>Provide leadership, coaching, and development to a small but growing FP& A team, fostering a high-performance and collaborative environment.</li><li>Support Executive & Board Reporting</li><li>Prepare high-quality materials and presentations for executive leadership and board-level discussions.</li><li>Process Improvement & Transformation</li><li>Identify opportunities to streamline and automate FP& A processes, leveraging systems and tools to improve efficiency and scalability.</li></ul>
2026-06-12T17:13:42Z

Contracts Manager

Edmonton, AB
onsite
Contract / Temporary
- CAD / Hourly
Our client is looking for a dedicated Contracts Manager to join their team in Edmonton, Alberta. This role supports the preparation, administration, and negotiation of commercial agreements, ensuring contracts align with business objectives, operational requirements, and compliance standards. The ideal candidate is a detail-oriented professional with experience evaluating supplier submissions, drafting contracts, and supporting negotiations while effectively balancing commercial objectives, risk management, and stakeholder needs.Responsibilities:<ul><li>Prepare and issue contract documents and commercial agreements for assigned projects.</li><li>Review supplier proposals, evaluate commercial terms, and provide recommendations.</li><li>Administer contracts and process amendments to maintain alignment with business needs.</li><li>Support supplier negotiations on pricing, schedules, performance requirements, and commercial terms.</li><li>Recommend contract language based on project requirements and risk considerations.</li><li>Resolve contractual issues by coordinating with internal and external stakeholders.</li><li>Ensure agreements meet legal, compliance, cybersecurity, insurance, tax, and financial requirements.</li><li>Improve contract templates, processes, and practices to enhance consistency and reduce risk.</li><li>Collaborate with legal, finance, insurance, credit, and other teams to support contract administration.</li></ul>
2026-06-10T19:43:45Z

Manager Financial Reporting & Analysis

Edmonton, AB
onsite
Permanent
120000.00 - 140000.00 CAD / Yearly
Robert Half is partnering with a long-standing client to identify a high-caliber Manager of Financial Reporting & Analysis. This is a high-impact opportunity for a CPA-designated finance professional who thrives in a fast-paced, operationally driven environment and is passionate about translating financial data into actionable business insight.In this role, you will serve as a key finance partner to both corporate leadership and field operations. You’ll take ownership of consolidated financial reporting, lead in-depth branch-level analysis, and provide strategic recommendations to improve performance across a multi-location, service-based business. This position is ideal for someone who enjoys working closely with operations, influencing decision-making, and driving financial accountability in a decentralized environment. Key Responsibilities Financial Reporting & Business Insights<ul><li>Lead the preparation of monthly consolidated financial statements and reporting packages</li><li>Deliver timely, insight-driven financial dashboards and reports to branch and senior leadership</li><li>Conduct deep-dive analysis on branch performance, including revenue, margins, labor efficiency, and overhead allocation</li><li>Identify trends, variances, and key performance drivers, translating findings into clear, actionable insights</li></ul>Operational Partnership & Performance Improvement<ul><li>Act as a trusted finance partner to branch leaders, providing guidance to enhance profitability and control costs</li><li>Deliver recommendations across key cost drivers, including labor, fuel, maintenance, and seasonal impacts</li><li>Support pricing strategies, job costing reviews, and operational initiatives to drive improved financial outcomes</li><li>Collaborate cross-functionally to implement best practices and monitor performance against targets</li></ul>Planning, Forecasting & Corporate Finance Support<ul><li>Contribute to the annual budgeting process and ongoing forecasting cycles, including rolling forecasts</li><li>Perform monthly variance analysis against budget and forecast, highlighting risks and opportunities</li><li>Support broader corporate finance activities, including cash flow analysis and special projects</li><li>Play a key role in year-end audit preparation and coordination</li></ul>Collaboration & Leadership<ul><li>Build strong, credible relationships across operations, finance, and executive leadership</li><li>Communicate financial insights clearly to non-finance stakeholders</li><li>Help foster a culture of data-driven decision-making, accountability, and continuous improvement</li></ul>
2026-06-18T21:58:45Z

Operations Analyst

Edmonton, AB
onsite
Permanent
65000.00 - 70000.00 CAD / Yearly
Our client is seeking a detail-oriented Operations Analyst (IT Focus) to support their IT Director in a newly created role. This position is ideal for a motivated professional with experience in operations, procurement, financial analysis, or IT administration who’s looking to work within a structured, IT-driven environment. This as a strong opportunity for someone who enjoys working behind the scenes—tracking costs, managing vendors, and supporting IT operations—while gaining exposure to leadership and enterprise-level processes. In this role, you’ll act as a key operational and analytical support to the IT function, with responsibilities including: <ul><li>Supporting the IT Director with day-to-day operational and administrative activities</li><li>Performing data entry, reporting, and analysis related to IT costs, budgets, and expenditures</li><li>Tracking, reconciling, and allocating costs (including chargebacks and expense allocations)</li><li>Assisting with vendor management, including contract tracking and renewal schedules</li><li>Supporting software license tracking and compliance</li><li>Coordinating components of IT-related projects (documentation, timelines, tracking)</li><li>Managing accounts payable and accounts receivable activities related to IT vendors</li><li>Maintaining product controls and operational documentation</li><li>Preparing and updating reports using Excel (intermediate level required)</li></ul>Why This Role Stands Out<ul><li>Newly created position with room to shape processes</li><li>Direct exposure to an IT Director and leadership decision-making</li><li>Strong learning opportunity for candidates looking to build on their experience base</li><li>Broad scope across financial tracking, vendor management, and project support</li></ul>This is full-time, permanent, in office position that offers a competitive total rewards package. Apply today!
2026-07-03T14:18:39Z