<p><strong>About the Opportunity</strong></p><p><br></p><p>We are partnering with a well-established and growing organization in the Fraser Valley to hire a Customer Service Manager. This is a key leadership role responsible for overseeing customer service operations, enhancing the customer experience, and driving continuous improvement across processes and team performance. This opportunity is ideal for a hands-on leader who enjoys building strong teams, improving workflows, and collaborating cross-functionally in a fast-paced, operationally driven environment.</p><p><br></p><p><strong>The Role</strong></p><p><br></p><p>The Customer Service Manager will lead the customer service function, ensuring a high standard of service delivery while supporting business objectives. You will be responsible for managing a team, optimizing processes, and acting as a key liaison between customers and internal departments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>• Lead, coach, and develop a team of customer service professionals, including direct oversight of a Customer Service Supervisor</p><p>• Implement strategies to improve customer satisfaction, retention, and service quality</p><p>• Manage escalated customer issues, ensuring timely and professional resolution</p><p>• Monitor team performance, establish KPIs, and provide ongoing feedback and development</p><p>• Analyze customer service data to identify trends, gaps, and opportunities for improvement</p><p>• Collaborate closely with sales, operations, production, shipping, and quality teams to ensure a seamless customer experience</p><p>• Drive process improvements, workflow efficiencies, and service consistency</p><p>• Maintain strong communication across departments to align service delivery with business needs</p>

<p><strong>What We’re Looking For</strong></p><p><br></p><p>• 5+ years of experience in customer service leadership, ideally within a fast-paced, operational or distribution environment</p><p>• Proven experience managing and developing customer service teams</p><p>• Strong problem-solving skills with the ability to handle complex and high-pressure situations</p><p>• Demonstrated ability to improve processes and drive operational efficiency</p><p>• Excellent communication and stakeholder management skills</p><p>• Proficiency in Microsoft Office and customer service/CRM systems</p><p>• A proactive, accountable, and solutions-oriented leadership style</p><p><br></p><p><strong>Why This Opportunity?</strong></p><p><br></p><p>• Opportunity to step into a high-impact leadership role with strong visibility across the organization</p><p>• Join a stable, growing company with a collaborative and team-oriented culture</p><p>• Ability to influence and improve end-to-end customer experience and operations</p><p>• Competitive compensation package and long-term growth potential</p><p><br></p><p><br></p><p>If this sounds like the role is for you, please apply today! Please reference job number 05150-0013432362 in all correspondence.</p>

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