<p>We are looking for a dedicated Customer Service Representative to join a team in Whitby, Ontario. This Contract position offers an opportunity to work in a non-profit environment, where you will play a key role in delivering exceptional service while adhering to established protocols. The role requires professionalism, attention to detail, and political awareness, as you will be interacting with a variety of stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls and address customer inquiries with professionalism.</p><p>• Manage email correspondence to ensure timely and accurate communication.</p><p>• Perform data entry tasks with precision and maintain organized records.</p><p>• Schedule appointments and coordinate with clients and team members effectively.</p><p>• Handle both inbound and outbound calls to assist with service-related queries.</p><p>• Utilize Microsoft Word and Excel to prepare and update documents as required.</p><p>• Process order entries and ensure proper documentation protocols are followed.</p><p>• Maintain a scent-free and hygienic workspace while collaborating with team members.</p><p>• Adhere to organizational policies, including background checks and compliance with established standards.</p><p>• Exhibit political acuity and environmental awareness in all interactions.</p>

• Minimum of a high school diploma or equivalent education.<br>• At least three years of experience in customer service or related roles.<br>• Strong proficiency in Microsoft Excel and Word.<br>• Demonstrated ability to manage inbound and outbound calls efficiently.<br>• Excellent written and verbal communication skills for email correspondence.<br>• Proven experience in scheduling and coordinating appointments.<br>• Familiarity with data entry and order processing.<br>• Commitment to maintaining a scent-free and hygienic workspace.

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/ca/en/terms">Robert Half’s Terms of Use</a>.</p>