<p><strong>About the Role</strong></p><p>We are seeking a versatile Business Systems Analyst to join our client’s IT team in Vancouver. This role is a unique combination of Help Desk Support, System Administration, and Functional Analyst responsibilities. You will play a key part in supporting and enhancing Microsoft Dynamics AX and related applications, working closely with business users, technical teams, and external partners to ensure reliable, efficient, and scalable systems.</p><p><br></p><p>This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a strong mix of technical and business analysis skill<strong>s.</strong></p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for Dynamics AX, including troubleshooting, configuration, and user assistance.</li><li>Monitor and respond to requests through the help desk system and shared mailboxes.</li><li>Collaborate with the Dynamics AX partner to implement system customizations and enhancements.</li><li>Assist in the design, configuration, and testing of Dynamics AX core modules and 3rd party integrations.</li><li>Maintain and administer supporting applications such as procurement, invoicing, and expense tracking tools.</li><li>Develop and maintain complex financial reports using SQL Server, MDX, and other reporting tools.</li><li>Design and test SQL ETL processes for financial data collection and reporting.</li><li>Work with stakeholders to gather requirements, develop test plans, train end users, and ensure proper documentation.</li><li>Create and maintain training materials, user guides, and process documentation.</li><li>Perform systems and quality assurance testing to ensure reliability and accuracy.</li></ul>

<p><strong>Required Skills & Experience</strong></p><ul><li>Post-secondary education in Information Systems, Computer Science, or a related field.</li><li>Strong customer service orientation with excellent communication (written and verbal) skills.</li><li>Intermediate to advanced knowledge of Microsoft SQL Server (querying, reporting, ETL).</li><li>2+ years’ experience in financial report development and SQL Server programming (SQL and MDX).</li><li>Advanced knowledge of Microsoft Office Suite, including Excel (PivotTables, Macros, VBA).</li><li>Experience with test plans, test cases, and training material development.</li><li>Previous experience as a Functional Analyst with ERP systems (Dynamics AX or similar).</li><li>Familiarity with Microsoft SharePoint and Teams.</li></ul><p><strong>Nice-to-Have Skills:</strong></p><ul><li>Experience with any of the following systems:</li><li>Dynamics AX</li><li>IBM Cognos TM1 / BI</li><li>Coupa</li><li>Concur</li><li>ServiceNow</li><li>Azure DevOps</li></ul>

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