We are looking for a customer-focused Desktop Support Analyst to join a Financial Services organization in Toronto, Ontario on a Contract basis. This position plays a key role in supporting employees and advisors by resolving day-to-day technical issues, preparing equipment for new hires, and maintaining a reliable end-user computing environment. The successful candidate will work closely with internal IT teams while delivering attentive, responsive service to both technical and non-technical users. This is a 2 month contract to start, fully in office for client in North York, Ontario. Responsibilities:• Deliver first- and second-level technical support for staff and advisors, addressing incidents and service requests in a timely and thorough manner.• Set up workstations, user accounts, and equipment for new employees, ensuring a smooth onboarding experience from day one.• Diagnose and resolve issues involving desktops, laptops, printers, scanners, mobile devices, software applications, and network access.• Administer and support core workplace technologies, including Microsoft 365, Windows 10 and 11, Active Directory, Azure, and Intune.• Track, assign, and maintain IT hardware inventory, including device deployment, recovery, and lifecycle updates.• Escalate complex issues appropriately and collaborate with Infrastructure and Security teams to support broader technical initiatives and problem resolution.• Provide deskside and remote assistance to users with varying levels of technical knowledge, maintaining a strong service-oriented approach.• Create and update support documentation, ticket notes, and knowledge resources to improve issue tracking and team efficiency

• Minimum of 3-5 years of experience in IT support, desktop support, or help desk environments.• Hands-on experience supporting Microsoft 365, Windows 10 and 11, Active Directory, Azure, and Intune.• Strong troubleshooting capability across hardware, software, connectivity, and end-user device issues.• Experience with asset management, device deployment, and onboarding support for new users.• Excellent communication and customer service skills, with the ability to support non-technical stakeholders effectively.• Familiarity with service desk operations, deskside support, and documentation best practices.• Exposure to environments using technologies such as Cisco, Citrix, Mac computers, and Android devices is considered an asset.• Previous experience in financial services or insurance is preferred, and a credit check will be required before start. 📌 Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. This job posting is for a current vacancy with our client

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more. This job posting is for a current vacancy with our client. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada. Only job postings for jobs located in Quebec appear in French. © 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/ca/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/ca/en/privacy">Privacy Notice</a>.

North York, ON
onsite
Temporary
25 - 30 CAD / Hourly
We are looking for a customer-focused Desktop Support Analyst to join a Financial Services organization in Toronto, Ontario on a Contract basis. This position plays a key role in supporting employees and advisors by resolving day-to-day technical issues, preparing equipment for new hires, and maintaining a reliable end-user computing environment. The successful candidate will work closely with internal IT teams while delivering attentive, responsive service to both technical and non-technical users. This is a 2 month contract to start, fully in office for client in North York, Ontario. Responsibilities:• Deliver first- and second-level technical support for staff and advisors, addressing incidents and service requests in a timely and thorough manner.• Set up workstations, user accounts, and equipment for new employees, ensuring a smooth onboarding experience from day one.• Diagnose and resolve issues involving desktops, laptops, printers, scanners, mobile devices, software applications, and network access.• Administer and support core workplace technologies, including Microsoft 365, Windows 10 and 11, Active Directory, Azure, and Intune.• Track, assign, and maintain IT hardware inventory, including device deployment, recovery, and lifecycle updates.• Escalate complex issues appropriately and collaborate with Infrastructure and Security teams to support broader technical initiatives and problem resolution.• Provide deskside and remote assistance to users with varying levels of technical knowledge, maintaining a strong service-oriented approach.• Create and update support documentation, ticket notes, and knowledge resources to improve issue tracking and team efficiency
2026-07-27T00:00:00Z

Help Desk/Desktop Support Analyst Job in North York, ON | Robert Half