We are looking for a Customer Service Representative to join an established insurance organization in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who enjoys helping clients, managing service requests, and handling a high volume of communication with professionalism and care. The successful candidate will support customers through phone and email interactions while ensuring accurate documentation and timely follow-up.<br><br>Responsibilities:<br>• Respond to incoming customer calls and emails, providing clear, courteous, and efficient support for a range of service inquiries.<br>• Manage both inbound and outbound communication to address client needs, confirm information, and follow up on outstanding requests.<br>• Enter and update customer details, service records, and order information accurately within internal systems.<br>• Coordinate and schedule appointments while ensuring all related information is recorded correctly.<br>• Process order-related requests and administrative updates with close attention to detail and service standards.<br>• Use Microsoft Word and Excel to maintain records, prepare documentation, and support daily customer service activities.<br>• Resolve routine customer concerns promptly and escalate more complex matters to the appropriate team when required.<br>• Maintain organized and accurate data entry practices to support reporting, service tracking, and operational efficiency.

• At least 2 years of experience in a customer service or call centre environment.<br>• Proven ability to handle a high volume of inbound calls while maintaining professionalism and accuracy.<br>• Experience with outbound calling and written communication through email correspondence.<br>• Strong data entry skills with a high level of accuracy and attention to detail.<br>• Proficiency in Microsoft Word and Microsoft Excel for day-to-day administrative tasks.<br>• Experience with order entry, appointment scheduling, or similar customer support coordination activities.<br>• Excellent verbal and written communication skills, along with a customer-focused approach to problem solving.

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