<p>Our client, a well-established and growing organization within the lighting and electrical products industry, is seeking a Customer Service &amp; Order Administration Coordinator to join their team. This is an excellent opportunity for an organized, technically inclined professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional customer service.</p><p> </p><p> This position combines customer support, order processing, administrative coordination, and technical product knowledge. The successful candidate will become a key point of contact for customers, vendors, and internal teams while supporting day-to-day operations and helping ensure a seamless customer experience.</p><p> </p><p> <strong>Key Responsibilities</strong></p><p><br></p><ul><li> Process and manage customer orders accurately and efficiently.</li><li> Receive and coordinate purchase orders from customers and vendors.</li><li> Match purchase orders, invoices, and supporting documentation to ensure accuracy.</li><li> Verify approvals and authorizations for transactions and documentation.</li><li> Code and post invoices within the company&#39;s internal systems.</li><li> Respond to customer inquiries via phone and email in a professional and timely manner.</li><li> Build and maintain positive relationships with customers, proactively following up to provide updates and support.</li><li> Learn and maintain knowledge of the company&#39;s products, systems, and processes.</li><li> Provide basic technical guidance and answer customer questions related to lighting products and applications.</li><li> Collaborate closely with sales, operations, and vendor partners to resolve issues and ensure customer satisfaction.</li><li> Identify opportunities to improve processes and contribute to operational efficiency.</li><li> Support various administrative and customer service functions as required.</li><li> </li></ul><p> </p><p><br></p>

<p><strong>Qualifications</strong></p><p><br></p><ul><li> 3+ years of administrative, customer service, order processing, or office coordination experience.</li><li> Previous experience within the lighting, electrical, construction, building products, or related industry is highly preferred.</li><li> Strong understanding of lighting products, electrical concepts, or technical products is considered a significant asset.</li><li> Excellent verbal and written communication skills in English.</li><li> French language skills are considered a strong asset.</li><li> High level of computer literacy with the ability to quickly learn and navigate multiple software platforms.</li><li> Strong attention to detail and accuracy when processing orders, invoices, and documentation.</li><li> Exceptional organizational and time management skills with the ability to manage multiple priorities.</li><li> Ability to think critically, understand workflows, and solve problems proactively.</li><li> Comfortable working in a fast-paced environment with changing priorities.</li><li> Team-oriented, adaptable, and eager to learn new skills and take on additional responsibilities.</li></ul><p><strong>What We&#39;re Looking For</strong></p><p> </p><p>The ideal candidate is someone who combines strong administrative capabilities with technical curiosity and excellent customer service skills. You are a quick learner who enjoys understanding how products work, can confidently communicate with customers, and thrives in an environment where no two days are exactly the same.</p><p> </p><p> This is an exciting opportunity to join a growing organization where you can develop industry knowledge, expand your technical expertise, and make a meaningful contribution to a collaborative team environment.</p><p><br></p><p>Please refer to job order number 05150-0013459017. </p><p><br></p>

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