We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative on a contract basis. This position is based in Burnaby, British Columbia, and will run until the end of the year. In this role, you will play a key part in delivering outstanding service and administrative support to ensure smooth interactions with clients. Responsibilities: • Respond promptly to inbound calls and emails, addressing customer inquiries and resolving issues efficiently. • Maintain accurate customer records by updating account information and processing documentation. • Collaborate with team members to identify and implement solutions that enhance customer satisfaction. • Schedule appointments and coordinate follow-ups to ensure a seamless customer experience. • Process orders with precision and attention to detail, ensuring timely delivery. • Utilize Microsoft Excel and Word to manage data entry and generate reports as needed. • Handle both inbound and outbound calls with care, ensuring clear and effective communication. • Support ongoing process improvements to optimize customer service operations. • Provide courteous and attentive service to all clients, fostering positive relationships. • Assist with administrative tasks to support the overall operations of the team.

• Previous experience in customer service, call centre operations, or administrative roles. • Strong skills in handling inbound and outbound calls and email correspondence. • Proficiency in Microsoft Excel and Word, with the ability to manage data entry and reporting. • Exceptional organizational and time management abilities. • Effective written and verbal communication skills. • Positive and adaptable mindset, with a focus on teamwork. • Detail-oriented approach to managing customer accounts and processing documentation. • Ability to work in a fast-paced environment while maintaining professionalism.

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Burnaby, BC
onsite
Temporary
20.59 - 23.84 CAD / Hourly
We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative on a contract basis. This position is based in Burnaby, British Columbia, and will run until the end of the year. In this role, you will play a key part in delivering outstanding service and administrative support to ensure smooth interactions with clients. Responsibilities: • Respond promptly to inbound calls and emails, addressing customer inquiries and resolving issues efficiently. • Maintain accurate customer records by updating account information and processing documentation. • Collaborate with team members to identify and implement solutions that enhance customer satisfaction. • Schedule appointments and coordinate follow-ups to ensure a seamless customer experience. • Process orders with precision and attention to detail, ensuring timely delivery. • Utilize Microsoft Excel and Word to manage data entry and generate reports as needed. • Handle both inbound and outbound calls with care, ensuring clear and effective communication. • Support ongoing process improvements to optimize customer service operations. • Provide courteous and attentive service to all clients, fostering positive relationships. • Assist with administrative tasks to support the overall operations of the team.
2025-10-22T15:59:02Z

Customer Service Representative Job in Burnaby | Robert Half