<p>We are looking for an Operations Associate to support customer-facing logistics and order administration activities for a manufacturing environment in Burlington, Ontario. This contract opportunity is ideal for someone who enjoys balancing accurate data entry, responsive customer service, and hands-on operational support. The successful candidate will help maintain smooth order flow, address product-related concerns, and keep records current while working closely with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Enter customer orders accurately and efficiently using established processes and internal guidelines.</p><p>• Process manual credit requests and provide administrative support for related in-office documentation.</p><p>• Coordinate with operations and other internal departments to track order progress and provide timely updates.</p><p>• Assist with the manual breakdown, handling, and sorting of products and packaging as required.</p><p>• Investigate customer concerns related to products and work toward practical, timely resolutions.</p><p>• Maintain accurate customer account information by recording interactions and updating records when needed.</p><p>• Build strong knowledge of company products and services to support informed communication and problem-solving.</p><p>• Contribute to additional operational and administrative tasks that support day-to-day business needs.c</p>

• Previous experience in customer service, logistics support, order administration, or a similar operations-focused role.<br>• Strong data entry skills with a high level of accuracy and attention to detail.<br>• Ability to communicate clearly and professionally with customers and internal teams.<br>• Comfortable managing multiple tasks and following up on issues in a fast-paced manufacturing setting.<br>• Problem-solving skills with the ability to address product or order-related concerns effectively.<br>• Working knowledge of basic administrative processes and customer record maintenance.<br>• Ability to perform light manual handling tasks related to product and packaging sorting.

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