<p><strong>Microsoft Dynamics 365 Developer | Contract | Melbourne CBD</strong></p><p><br /><strong>About the role<br /></strong><br />This is a hands-on contract role building something from scratch. Right now, there are multiple programs running separate systems, spreadsheets and SharePoint lists to manage enquiries and track interactions. Your job is to bring all of that into one centralised, properly governed CRM solution using Dynamics 365 Customer Service and the Power Platform.<br /><br />It's not a complex enterprise transformation. It's a focused, well-scoped piece of work with a clear brief and a team ready to adopt what you build. <br /><br /><strong>What you'll actually be doing</strong></p><ul><li>Designing and building a centralised case management solution in Dynamics 365 Customer Service and Dataverse</li><li>Configuring queues, case routing, workflows, business rules and forms to replace a mix of legacy tools and manual processes</li><li>Integrating with SharePoint, Outlook and other existing systems via API</li><li>Building dashboards and reporting outputs feeding into Power BI</li><li>Handling a minor data migration from SharePoint lists and Excel into the new solution</li><li> Implementing role-based security aligned to government security and compliance requirements</li><li>Writing solid technical documentation on the solution you build</li><li>Onboarding and upskilling the helpdesk team so they can actually use and maintain what you've delivered</li></ul><p><br /><strong>The stack</strong></p><p><br />Dynamics 365 Customer Service, Dataverse, Power Apps, Power Automate, SharePoint, Outlook, Azure<br /><br /><strong>What we're looking for</strong></p><ul><li>Solid hands-on experience building and configuring solutions in Dynamics 365 Customer Service, not just customising what someone else set up</li><li>Strong knowledge of Dataverse, workflows, plugins and Power Platform tools</li><li>Experience designing CRM or case management solutions end to end</li><li>Comfortable with system integrations and APIs</li><li>Experience with data modelling and reporting, particularly outputs into Power BI</li><li>You understand security models, role-based access control and what compliance means in a real-world context</li><li>You can explain what you've built to non-technical people clearly and without jargon</li><li>Writing good documentation isn't an afterthought for you, it's part of the job</li><li>Microsoft certifications in Dynamics 365 or Power Platform are a bonus</li></ul><p><br /><strong>The kind of person who'll do well here<br /></strong><br />You're comfortable working across technical and non-technical stakeholders. You can pick up a brief, ask the right questions, and get on with it without needing constant direction. And when you hand this over at the end of the engagement, the team actually knows how to use it.</p><p>Client details provided to shortlisted candidates. To apply, send your CV and a brief note on your D365 Customer Service experience.<br /><br /><strong>Job Reference Number:</strong> <strong>06810-0013454646HS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/SHV6ZWZhLlNvbmkuNzk1MTUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">