<p>We are looking for a skilled Help Desk Technician to join our team on a contract basis in North Canton, Ohio. This is a third shift position- Thursday – Monday; 10pm-7am. This position will provide essential IT support to ensure smooth operations during a staffing need. The role will be for approximately 30-60 days and offers a great opportunity to work in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshoot issues related to Windows 10 operating systems.</p><p>• Manage user accounts and permissions within Active Directory.</p><p>• Respond to and resolve service desk tickets in a timely manner.</p><p>• Utilize Microsoft Intune to assist with device management and security.</p><p>• Perform basic troubleshooting of hardware, software, and network issues.</p><p>• Document solutions and maintain accurate records of all support activities.</p><p>• Communicate effectively with team members and end-users to understand and address their IT concerns.</p><p>• Ensure compliance with company IT policies and procedures while providing support.</p><p>• Assist in maintaining smooth IT operations during staffing transitions.</p>
We are looking for an experienced Network Engineer to join our team in Cuyahoga Falls, Ohio. This is a long-term contract position, ideal for someone who is detail oriented and seeking stability, with the opportunity to contribute to complex networking projects. The role requires expertise in designing, implementing, and optimizing network systems to ensure seamless operations and robust security.<br><br>Responsibilities:<br>• Lead the planning and execution of network equipment upgrades, ensuring minimal disruption to operations.<br>• Oversee the migration of systems from on-premises infrastructure to Microsoft Azure.<br>• Design and implement secure and efficient network architectures, including segmentation and topology.<br>• Manage network devices such as switches, routers, wireless access points, and firewalls.<br>• Monitor and optimize network performance using advanced tools and techniques.<br>• Ensure the security and reliability of enterprise-wide network systems.<br>• Collaborate with IT teams to address connectivity issues and enhance system functionality.<br>• Develop and maintain documentation for network configurations and protocols.<br>• Provide leadership to a team of IT infrastructure engineers, fostering collaboration and continuous improvement.<br>• Troubleshoot and resolve complex networking issues to maintain operational integrity.
We are looking for an experienced IT Manager to oversee the technology operations of our organization in Akron, Ohio. This role requires a strategic thinker who can ensure systems are efficient, secure, and aligned with business goals. The ideal candidate will thrive in managing infrastructure, cybersecurity, software platforms, and vendor relationships while driving innovation and technology adoption.<br><br>Responsibilities:<br>• Oversee the performance, reliability, and security of all organizational technology systems and infrastructure.<br>• Collaborate with the managed service provider to manage network infrastructure, server environments, cloud systems, and workstation provisioning.<br>• Maintain and update documentation for network diagrams, system inventories, vendor contracts, and licensing records.<br>• Administer and manage company software platforms, including settlement production systems, document management tools, and communication systems.<br>• Evaluate and implement new software solutions, ensuring seamless integration between existing platforms.<br>• Develop and enforce cybersecurity protocols, including multi-factor authentication, endpoint protection, and security awareness training.<br>• Manage compliance with industry standards and regulatory requirements related to data privacy and cybersecurity.<br>• Oversee telecommunications infrastructure, ensuring reliability and uptime for internet services and network connectivity.<br>• Create and deliver training programs for staff to improve adoption of company technologies and workflows.<br>• Identify and implement workflow automation, AI tools, and innovative digital solutions to enhance operational efficiency.
We are looking for a skilled Systems Administrator to join our team in Warrendale, Pennsylvania. In this role, you will manage and support the organization's IT infrastructure, ensuring seamless operations and robust security. The ideal candidate will thrive in a dynamic environment, addressing technical challenges while collaborating with teams to optimize system performance.<br><br>Responsibilities:<br>• Deliver technical support to end-users for hardware, software, and network-related issues.<br>• Diagnose and resolve issues with workstations, printers, mobile devices, and other peripherals.<br>• Manage user accounts, permissions, and access controls within systems like Active Directory and Office 365.<br>• Respond to service requests with efficiency, ensuring clear communication and timely resolutions.<br>• Conduct routine maintenance and troubleshooting of network environments to enhance connectivity and security.<br>• Oversee server operations, including updates, monitoring, and backup management.<br>• Configure and maintain virtual environments using VMware hypervisors, ensuring optimal functionality.<br>• Collaborate with IT teams to strengthen cybersecurity measures and improve system performance.<br>• Install, update, and configure operating systems and software applications.<br>• Maintain detailed documentation of troubleshooting procedures and contribute to a comprehensive knowledge base.
We are looking for an experienced IT Site & ERP Administrator to oversee and enhance the management of ERP systems and IT operations at our Solon, Ohio location. In this role, you will ensure system integrity, lead IT-related projects, and provide specialized user support. The ideal candidate will possess strong technical expertise and a proactive approach to problem-solving in a dynamic, regulated environment.<br><br>Responsibilities:<br>• Administer and manage the local ERP system (ERP BusinessOne), ensuring smooth operation and reliability.<br>• Diagnose, address, and resolve technical issues, including system errors and bugs, while documenting resolutions for future reference.<br>• Translate business needs into system configurations through effective communication and a structured change management process.<br>• Provide training and share expertise with users to support their roles and enhance system utilization.<br>• Develop, maintain, and improve data reports to meet business requirements.<br>• Implement new system configurations and update existing ones to optimize performance.<br>• Manage user access rights by defining and maintaining permissions.<br>• Lead and execute local IT projects aligned with the organization’s global IT strategy.<br>• Oversee IT adherence to best practices and compliance with procedures in a regulated manufacturing environment.<br>• Collaborate with external providers for issue escalation and resolution when necessary.