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6 results for Customer Service Manager in York, PA

Customer Service Supervisor

Camp Hill, PA
onsite
Temporary to Hire
21 - 24 USD / Hourly
We are looking for a Customer Service Supervisor to lead a call center team in Pennsylvania. This opportunity is ideal for someone who combines strong leadership with a customer-focused approach and can help drive appointment-setting efforts through outbound calling. The person in this role will guide daily team activity, support service quality, and help create a positive experience for customers while meeting business goals. Responsibilities:• Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach.• Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices.• Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently.• Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity.• Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner.• Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members.• Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction.
2026-05-20T00:00:00Z

Customer Service Representative

New Holland, PA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in New Holland, PA in a Contract to Permanent position. This opportunity is well suited for someone who enjoys helping customers, handling high-volume communication, and coordinating solutions across multiple business areas. The role focuses on delivering responsive support, documenting inquiries accurately, and ensuring each issue is routed or resolved efficiently. Responsibilities:• Respond to incoming customer contacts by phone and related channels, gathering details and assessing the nature of each request.• Address service matters within assigned authority by supporting questions tied to underwriting, claims, billing, and marketing activities.• Escalate concerns that require specialized review to the appropriate internal teams and follow through to support timely resolution.• Maintain accurate records of customer interactions, requests, and outcomes to support service continuity and reporting.• Monitor recurring customer concerns and share patterns with leadership to help identify underlying causes and improvement opportunities.• Welcome visitors courteously when assigned to front desk coverage and help oversee entry access to the facility.• Provide office support for renewal mailing preparation, including assembling and organizing outgoing materials as needed.• Complete additional customer support or administrative tasks as directed by management to meet team priorities.
2026-05-22T00:00:00Z

Customer Service Rep

Camp Hill, PA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Do you enjoy helping people and being the go-to problem solver? We’re looking for a Customer Service Representative to join a fast-paced, team-focused environment in the Camp Hill area. If you’re friendly, detail-oriented, and love delivering a great customer experience, this could be the perfect fit! What You’ll Be Doing:<ul><li>Handle incoming calls, emails, and customer inquiries with professionalism</li><li>Provide accurate information and resolve questions or concerns</li><li>Enter and update customer data, orders, and account details</li><li>Process orders, track shipments, and follow up as needed</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Maintain detailed records in company systems (CRM/Excel)</li><li>Support additional administrative and customer-focused tasks</li></ul>
2026-05-11T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 20 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-05-04T00:00:00Z

Call Center Agent

Mechanicsburg, PA
onsite
Temporary / Contract
20 - 23 USD / Hourly
Are you confident on the phone and energized by connecting with new people? We’re looking for a call center agent who thrives in a fast-paced environment and enjoys cold calling, outreach, and building new business connections. What You’ll Be Doing:<ul><li>Make high-volume outbound calls to prospective clients and customers</li><li>Engage in cold calling and telemarketing efforts to generate interest and leads</li><li>Follow call scripts while also building genuine, personable conversations</li><li>Maintain accurate call notes and track activity in systems</li><li>Handle objections confidently and turn conversations into opportunities</li></ul>
2026-05-18T00:00:00Z

Client Services Assistant/Front Office

Timonium, MD
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for an experienced and dependable Administrative Assistant to support a boutique law firm in Lutherville, Maryland. This position serves as a key point of contact for clients while providing day-to-day administrative support that helps attorneys and staff stay organized and responsive. The ideal candidate brings strong judgment, excellent communication skills, and a thoughtful approach when assisting clients, including older individuals and families managing sensitive matters. Responsibilities: • Welcome clients and visitors, creating a courteous and attentive first impression for everyone entering or contacting the office. • Coordinate meetings, appointments, and deadline tracking to keep attorney calendars and estate-related matters on schedule. • Communicate with accountants, financial advisors, and other outside contacts to support client service and case progression. • Assist with probate-related documents and correspondence, including interactions with the appropriate wills and estate offices. • Prepare billing materials, record payments, and help with routine deposit processing in an accurate and timely manner. • Provide administrative support for trust tax return workflows and related payment activities. • Maintain organized records by updating task trackers, monitoring deadlines, and managing document inventories. • Process incoming mail and digital files by scanning, sorting, and filing materials for easy access and retention. • Support office operations through supply management, daily opening and closing duties, and periodic file review and cleanup.
2026-05-19T00:00:00Z