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5 results for Customer Service Manager in York, PA

Customer Service Supervisor

New Cumberland, PA
onsite
Temporary to Hire
19 - 25 USD / Hourly
We are looking for a candidate to lead outbound calling efforts and support a high-quality customer experience. This opportunity is ideal for someone who can guide daily call center activity, help schedule appointments for free estimates, and maintain strong service standards. The role combines team oversight with hands-on customer outreach, including sales-focused and out-of-state calling. Responsibilities:• Oversee day-to-day call center operations and provide direction to staff handling customer outreach.• Lead outbound calling campaigns designed to arrange appointments for free estimates and generate interest in services.• Support sales-oriented conversations with prospective customers while maintaining a thorough and helpful approach.• Monitor call activity, coach team members, and reinforce service expectations to improve performance.• Manage outreach to customers across state lines and ensure communication remains organized and effective.• Maintain accurate paper-based records for calls, appointments, and related customer information.• Assist with scheduling, workflow coordination, and resolution of customer service concerns as they arise.
2026-09-04T00:00:00Z

Customer Service Representative

New Salem Borough, PA
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
Ready to be part of a team driving a major business transformation? We're looking for a customer-focused, detail-oriented Customer Service Representative to play a key role in supporting a growing organization through a critical ERP transition and business integration. This isn't just a customer service position. It's an opportunity to bring valuable expertise, make an immediate impact, and help ensure seamless operations as the company transitions from QAD to SAP S/4HANA. Your knowledge and support will be instrumental in keeping customers happy, orders moving, and business running smoothly. What You'll Do:<ul><li>Process and manage customer orders with accuracy and efficiency.</li><li>Provide exceptional customer support and order status updates.</li><li>Coordinate with logistics and shipping teams to ensure on-time delivery.</li><li>Maintain accurate records and data within ERP systems.</li><li>Help preserve critical QAD knowledge during an important system transition.</li><li>Partner with internal teams to solve problems and keep operations moving.</li><li>Thrive in a fast-paced environment where your contributions truly matter.</li></ul>
2026-09-04T00:00:00Z

Call Center Agent

Lemoyne, PA
onsite
Temporary / Contract
23 - 24 USD / Hourly
Our client is seeking a motivated and outgoing Call Center Agent to join their expanding team in Lemoyne, PA. This is a great opportunity for someone who enjoys building relationships, making outbound calls, and contributing to business growth. If you're driven, confident on the phone, and thrive in a fast-paced environment, we'd love to hear from you! Responsibilities<ul><li>Make a high volume of outbound telemarketing and cold calls to prospective customers.</li><li>Engage potential clients and introduce products and services.</li><li>Qualify leads and identify sales opportunities.</li><li>Schedule appointments and generate interest for the sales team.</li><li>Maintain accurate customer records and call notes.</li><li>Meet or exceed daily and weekly call activity goals.</li><li>Handle objections professionally and confidently.</li><li>Deliver exceptional customer service during every interaction.</li></ul>
2026-09-04T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27.89 USD / Hourly
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. Key Responsibilities<ul><li>Handle escalated customer inquiries and complaints</li><li>Process orders, returns, or account updates</li><li>Maintain detailed records of customer interactions</li><li>Assist in training and mentoring new representatives</li><li>Identify trends and recommend process improvements</li><li>Ensure adherence to service-level agreements (SLAs)</li><li>Serve as a point of contact for complex or high-value accounts</li><li>Collaborate with cross-functional teams to resolve issues</li><li>Support quality assurance and coaching initiatives</li><li>Contribute to knowledge base and procedure documentation</li></ul>
2026-08-31T00:00:00Z

Service Coordinator

Camp Hill, PA
onsite
Permanent / Full Time
52000 - 62000 USD / Yearly
We are looking for a Service Coordinator to support daily service operations. This position blends administrative coordination, customer communication, and service support in a fast-paced environment. The ideal candidate is organized, comfortable working with multiple systems, and able to keep service activities moving accurately from intake through completion. Responsibilities:• Respond to incoming service requests and gather the information needed to route work efficiently.• Create quotes, acknowledgments, and other service-related documents with accuracy and attention to detail.• Coordinate the service calendar and work closely with supervisors to arrange technician schedules.• Open and maintain service job records, including order entry, supporting documentation, and job file preparation.• Send work assignments to field personnel and track the return of completed electronic service tickets.• Prepare inspection summaries, repair documentation, invoices, and warranty claim submissions for completed work.• Arrange travel logistics such as prepaid hotel accommodations for technicians requiring overnight stays.• Maintain organized paper and digital service records, process purchasing-related tasks, and assist with credit card receipt submission to accounting.• Support calibration tracking for measuring tools and test equipment while helping resolve customer questions or service concerns professionally.
2026-08-14T00:00:00Z