534 Results for Customer Success Specialist Jobs in Yardi

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Customer Success Specialist

Draper, UT
onsite
Temporary / Contract
20.00 - 20.00 USD / Hourly
We are looking for a Customer Success Specialist to support clients from our Draper, Utah location in a fast-paced Contract role. This position focuses on delivering responsive service, resolving customer concerns efficiently, and creating positive experiences across phone and email channels. The ideal candidate is comfortable managing several browser-based tools at once while helping customers troubleshoot service-related issues with professionalism and care. Responsibilities: • Respond to customer inquiries through inbound calls and email while providing timely, solution-focused support. • Guide customers through account or service concerns and deliver clear updates to ensure a positive overall experience. • Investigate connectivity-related problems and help users resolve issues by walking them through practical troubleshooting steps. • Navigate multiple browser windows and internal systems efficiently to document interactions and access the information needed to assist customers. • Maintain accurate records of customer communications, follow-up actions, and case details within support platforms. • Work collaboratively with internal teams when issues require additional review or escalation to achieve prompt resolution. • Promote strong customer relationships by communicating clearly, setting expectations, and following through on commitments.
2026-11-04T15:58:47Z

Customer Success Specialist

North Aurora, IL
onsite
Temporary to Hire
23.75 - 25.00 USD / Hourly
We are looking for a Customer Success Specialist to join a manufacturing organization in North Aurora, Illinois on a contract-to-permanent basis. This role is ideal for someone who combines strong customer service instincts with a detail-oriented approach to order accuracy, cross-functional coordination, and issue resolution. You will serve as a key link between customers and internal teams, helping ensure orders move efficiently from intake through completion while supporting a high standard of service and compliance. Responsibilities: • Evaluate incoming customer orders to confirm accuracy, completeness, and alignment with required product specifications before processing. • Partner with engineering teams to clarify configurations, confirm build viability, and resolve technical questions tied to customer requests. • Manage special-order activity by directing requests through the appropriate review channels and following up to keep timelines on track. • Administer change documentation, maintain accurate records, and coordinate approvals across relevant departments. • Assist with customer portal activity and internal order workflows by investigating transmission errors, connectivity concerns, and related system issues. • Provide timely updates to stakeholders regarding order status, processing developments, and resolution of service-related problems. • Track daily performance indicators, prepare operational reporting, and contribute ideas that improve workflow efficiency and service quality. • Support onboarding and team development by sharing best practices in order entry and maintaining current process documentation. • Conduct restricted party screening to help uphold trade compliance requirements and internal policy standards.
2026-11-02T14:28:42Z

Customer Success Specialist

Metairie, LA
onsite
Temporary to Hire
23.00 - 25.00 USD / Hourly
We are looking for a Customer Success Specialist to join our team in Metairie, Louisiana in a contract-to-permanent capacity. This opportunity is ideal for someone who excels at supporting clients, managing high-value banking transactions, and coordinating complex loan-related activities with accuracy and professionalism. The role combines customer service, documentation oversight, and cross-functional partnership to help ensure a smooth client experience while maintaining operational and regulatory standards. Responsibilities: • Guide customers and internal partners through complex loan closing activities, ensuring each transaction progresses accurately and on schedule. • Review credit documents, commitment terms, legal paperwork, and supporting records to confirm alignment with approved structures and required conditions. • Create and validate detailed loan documentation packages for multifaceted commercial transactions involving multiple entities, facilities, and collateral types. • Coordinate due diligence items such as insurance, title materials, entity documents, appraisals, public records, and other third-party requirements needed for closing. • Manage funding logistics, settlement details, disbursements, and post-closing follow-up to support complete and accurate transaction processing. • Act as a key resource for questions related to documentation, collateral perfection, compliance expectations, and exception resolution. • Conduct secondary quality checks on closing files prepared by team members and provide clear feedback to strengthen accuracy and consistency. • Track outstanding exceptions and collaborate with servicing, collateral, and production teams to resolve issues with urgency. • Support team effectiveness by sharing knowledge, assisting with training, and contributing to procedural updates, reference tools, and process improvements. • Participate in audits, testing, compliance activities, and operational enhancement efforts, including support for system-related updates when needed.
2026-10-30T20:53:47Z

Client Success Specialist

San Diego, CA
remote
Temporary / Contract
24.00 - 25.00 USD / Hourly
About the OpportunityOur client in the financial services industry is seeking a customer-focused and detail-oriented Client Success Specialist to join their team. This individual will serve as a primary point of contact for clients, helping build strong relationships, ensure a positive client experience, and support the successful delivery of financial services and solutions.The ideal candidate is proactive, organized, and comfortable managing multiple client requests in a fast-paced environment. This is an excellent opportunity for someone who enjoys relationship management, problem-solving, and providing exceptional service.Key Responsibilities<ul><li>Serve as a primary point of contact for client inquiries, providing timely, professional, and accurate responses.</li><li>Build and maintain strong client relationships to support satisfaction, engagement, and long-term retention.</li><li>Assist clients with account-related questions, service requests, documentation, and general inquiries.</li><li>Proactively follow up with clients to ensure requests are resolved and expectations are met.</li><li>Coordinate with internal teams to address client needs, troubleshoot issues, and facilitate efficient service delivery.</li><li>Maintain accurate client records, account information, and communication notes within internal systems or CRM platforms.</li><li>Monitor outstanding requests and manage competing priorities to ensure timely resolution.</li><li>Identify opportunities to improve the client experience, streamline processes, and enhance service quality.</li><li>Handle confidential financial and client information with discretion and in accordance with company policies and procedures.</li><li>Support client onboarding, account maintenance, and other administrative processes as needed.</li></ul>
2026-10-23T17:28:43Z

Customer Success Specialist

Rayville, LA
onsite
Temporary to Hire
17.00 - 20.00 USD / Hourly
We are looking for a detail-oriented Customer Success Specialist to support commercial lending operations in Rayville, Louisiana. This contract opportunity with permanent potential is ideal for someone who can manage documentation with precision, coordinate effectively across teams, and help ensure commercial loan files are complete, compliant, and ready for closing. The person in this role will contribute to accurate loan package preparation, documentation review, and due diligence activities tied to commercial and real estate lending. Responsibilities:• Prepare commercial loan and collateral documentation for a variety of lending transactions while maintaining alignment with bank standards and applicable legal requirements.• Review participation loan files for both purchased and sold transactions to confirm completeness, accuracy, and proper execution.• Examine existing loan and collateral records during renewals or new originations to identify and resolve documentation issues tied to previously pledged assets.• Coordinate with attorneys and other external partners when legal support is needed to move commercial loan closings forward.• Gather and evaluate pre-closing materials such as approval records, borrower organizational documents, lien search results, title work, insurance coverage, flood compliance items, environmental reports, and appraisal documentation.• Verify that borrower authority, collateral protection, lien position, and underwriting support meet internal policy expectations before closing.• Support secondary quality reviews of loan packages to reduce documentation errors and strengthen file accuracy prior to finalization.• Work closely with lending and documentation staff to assist with due diligence efforts and the preparation of complete commercial loan files.
2026-11-06T14:23:44Z

Customer Success Specialist

Wilmington, DE
onsite
Temporary to Hire
19.00 - 19.00 USD / Hourly
We are looking for a Customer Success Specialist/Claims Processor to support individuals with questions related to unclaimed property claims. This contract opportunity with permanent potential is ideal for someone who is comfortable managing a high volume of inbound calls, guiding customers through claim-related questions, and completing accurate follow-up work in a fast-paced environment. The person in this role will combine strong service skills with careful documentation and sound judgment to help ensure each claim is handled thoroughly and professionally. Responsibilities:• Respond to inbound customer inquiries regarding unclaimed property claims with professionalism, patience, and clarity.• Provide updates on claim progress and explain what records or supporting materials are needed to move a claim forward.• Guide customers through the claim submission process, including assistance with using the online portal and resolving basic navigation issues.• Locate existing records and set up new claims within the company database while maintaining complete and accurate information.• Enter, review, and validate claim data according to established procedures and quality expectations.• Examine submitted documentation to help determine ownership and identify the appropriate next steps for claim processing.• Record detailed summaries of customer interactions and claim activity so files remain current and well documented.• Recognize inconsistencies, recurring concerns, or unusual issues and elevate them to management or the appropriate team when necessary.• Support additional administrative assignments and special projects as business needs require.
2026-10-23T12:53:41Z

Customer Experience & Onboarding Specialist

Tarrytown, NY
onsite
Permanent / Full Time
65000.00 - 75000.00 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to guide new and existing clients through a smooth onboarding and support experience in Tarrytown, New York. This role plays an important part in helping customers gain value from available products, tools, and resources while building strong long-term relationships. The ideal candidate brings strong organization, clear communication, and the ability to coordinate with multiple teams to keep accounts moving forward successfully. Responsibilities: • Lead the client journey from initial setup through ongoing engagement, helping customers build confidence and achieve successful adoption. • Organize onboarding activities such as introductory outreach, training coordination, account preparation, access setup, and communication with internal partners. • Deliver guidance on product usage, practical strategies, and available business and marketing resources that support customer success. • Maintain regular contact with customers to assess goals, monitor satisfaction, identify challenges, and recommend improvements where needed. • Recognize opportunities to expand account value, encourage referrals, and connect customers with the appropriate internal teams for next steps. • Keep customer information, onboarding progress, communication history, and account updates accurately documented in company systems. • Assist clients in navigating digital resources, educational content, support materials, and branded assets available to them. • Contribute to the development and upkeep of onboarding documents, training content, and customer-facing communication materials. • Gather client feedback and share insights with internal stakeholders to support service enhancements and a stronger overall customer experience. • Partner with cross-functional teams to route questions efficiently and help ensure timely resolution of customer needs.
2026-10-07T19:48:43Z

Web Content Specialist

Coppell, TX
onsite
Permanent / Full Time
60000.00 - 75000.00 USD / Yearly
We are partnering with a growing technology company to identify a Web Support Specialist who will serve as the primary point of contact for clients following website launch. This role combines website support, client services, and account management responsibilities and is ideal for someone who enjoys helping people while managing and maintaining websites. Key Responsibilities:<ol><li>Serve as the primary contact for client website requests, updates, and support needs.</li><li>Manage website content changes, maintenance requests, and ongoing updates.</li><li>Troubleshoot website issues and coordinate with developers when technical support is needed.</li><li>Track, prioritize, and resolve client requests in a timely manner.</li><li>Build strong client relationships through exceptional service and communication.</li><li>Ensure website updates are completed accurately and efficiently.</li><li>Document support requests, resolutions, and recurring issues.</li><li>Help drive a positive client experience throughout the support lifecycle.</li></ol>
2026-10-28T16:38:46Z

Customer Experience Manager (Contract)

Atlanta, GA
remote
Temporary / Contract
- USD / Hourly
Location: Atlanta, GA (Hybrid – 3 days in-office / 2 days remote)Duration: 90 Days (Contract with potential for extension/conversion based on performance and business needs)Employment Type: Full-Time Contract About the RoleWe are seeking an energetic, analytical, and customer-obsessed Customer Experience (CX) Manager for a 90-day contract engagement with potential for extension. In this role, you will play a critical part in shaping, optimizing, and elevating our customer journey across all touchpoints.Working closely with cross-functional teams including Support, Product, Marketing, and Operations, you will identify friction points, implement process improvements, and establish key CX metrics to ensure our customers have an exceptional experience.Key Responsibilities<ul><li>Customer Journey Mapping: Analyze and optimize end-to-end customer touchpoints to identify pain points, drop-offs, and opportunities for friction reduction.</li><li>Voice of Customer (VoC) Strategy: Gather, synthesize, and act upon customer feedback (NPS, CSAT, CES, reviews, and support tickets) to drive actionable business insights.</li><li>Process & Workflow Improvement: Partner with cross-functional teams (Product, Marketing, Support, Operations) to design and implement processes that improve overall customer satisfaction and retention.</li><li>Metrics & Reporting: Monitor, analyze, and present key performance indicators (KPIs) and customer trends to leadership on a weekly/monthly basis.</li><li>Team & Operations Support: Serve as an advocate for the customer internally, establishing clear guidelines, SOPs, and best practices for frontline customer-facing teams.</li></ul>
2026-11-02T15:28:42Z

Customer Experience Specialist

Seattle, WA
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Customer Experience Specialist to support customers during a busy holiday season in Seattle, Washington. This is a Contract position for someone who thrives in a fast-paced service environment and can handle a large volume of interactions with professionalism and care. The ideal candidate will provide timely assistance across multiple channels, resolve routine issues efficiently, and help create a positive experience for every customer. Responsibilities: • Manage a steady flow of customer inquiries each day while delivering attentive, courteous, and solutions-focused service. • Assist customers with purchases, product changes, and return requests in accordance with established policies and service expectations. • Document customer concerns and feedback accurately, and route more complex situations to the appropriate support team when necessary. • Communicate clearly through phone and email to ensure customers receive helpful, respectful, and easy-to-understand guidance. • Work closely with team members to support a collaborative atmosphere centered on responsiveness and problem-solving. • Use multiple browser-based tools and customer service systems to research issues, update records, and complete service tasks efficiently. • Maintain accuracy and attention to detail while adapting to changing customer needs during peak seasonal demand.
2026-10-31T00:28:48Z

Customer Service Specialist

Eagan, MN
onsite
Temporary / Contract
20.00 - 22.00 USD / Hourly
We are looking for a Customer Service Specialist to support customers by delivering responsive service, resolving questions, and ensuring a positive experience throughout every interaction. This role combines customer support, problem-solving, and administrative responsibilities while working closely with internal teams to ensure customer needs are met efficiently and professionally. The ideal candidate is proactive, organized, and enjoys building strong relationships while providing high-quality service in a fast-paced environment. Responsibilities<ul><li>Assist customers with questions, requests, and service-related concerns through phone, email, and other communication channels.</li><li>Investigate and resolve customer issues by identifying solutions and coordinating with internal departments.</li><li>Maintain accurate records of customer interactions, updates, and follow-up activities.</li><li>Process customer requests, documentation, and account changes while ensuring accuracy and compliance with company procedures.</li><li>Track open requests and ensure timely resolution of outstanding items.</li><li>Support scheduling, coordination, and administrative processes related to customer service operations.</li><li>Contribute to a positive customer experience by demonstrating professionalism, patience, and attention to detail.</li></ul>
2026-11-05T16:23:43Z

Commercial Support Specialist

Irving, TX
onsite
Temporary to Hire
31.35 - 36.30 USD / Hourly
We are looking for a detail-oriented Commercial Support Specialist to join our team in Irving, Texas in a contract capacity with the potential to become permanent. This position supports senior leaders through high-level coordination, administrative execution, and cross-functional communication while helping keep daily operations and project activities on track. The ideal candidate is organized, adaptable, and confident managing schedules, correspondence, travel logistics, and follow-through in a fast-paced environment. Responsibilities: • Support two leaders by coordinating priorities, handling day-to-day administrative needs, and ensuring key activities move forward efficiently. • Manage complex calendars and arrange meetings across multiple time zones, resolving scheduling conflicts and confirming attendance details. • Coordinate domestic and international travel plans, including transportation, lodging, and related documentation requirements. • Prepare and refine emails, reports, presentations, proposals, meeting materials, and other business communications with a high level of accuracy. • Organize meetings from start to finish by securing space, arranging refreshments, developing agendas, documenting discussion points, and tracking follow-up actions. • Submit and monitor expense reports and invoice processing through designated online platforms while maintaining accurate records. • Assist with office and team support activities, including room bookings, internal event coordination, and coverage for senior executive support when needed. • Contribute to project execution by monitoring timelines, gathering updates from stakeholders, and sharing progress information with leadership. • Help plan and deliver team engagement activities such as recognition events, social gatherings, and charitable initiatives.
2026-11-06T19:28:41Z

PMO Manager

Atlanta, GA
onsite
Temporary / Contract
40.00 - 45.00 USD / Hourly
Position SummaryOur client is seeking a Manager, AECO Strategic Project Management Office (PMO) to lead the delivery of its most strategic, complex, and high-visibility Professional Services customer engagements.This individual will lead a team of Senior Project Managers while overseeing project governance, customer relationships, financial performance, and delivery execution. The role requires someone who can manage complex enterprise-level engagements, communicate effectively with executive stakeholders, and drive accountability across cross-functional teams.The Manager will also help improve PMO processes, establish scalable delivery practices, and strengthen overall project management capabilities.Key Responsibilities<ul><li>Lead and oversee a team of Senior Project Managers responsible for complex, high-value enterprise customer engagements.</li><li>Establish PMO governance, project priorities, delivery standards, and accountability measures.</li><li>Monitor project performance, proactively manage risks, and lead escalations and recovery plans.</li><li>Build relationships with executive customers and internal stakeholders across Professional Services, Sales, Customer Success, Product, and Engineering.</li><li>Coach and develop Senior Project Managers, driving performance, ownership, and delivery excellence.</li><li>Oversee portfolio financials, including budgets, revenue, margins, resource allocation, and forecasting.</li><li>Drive cross-functional collaboration and resolve delivery challenges.</li><li>Improve PMO processes, reporting, governance, and project delivery best practices.</li></ul>
2026-11-06T21:38:42Z

Customer Success Associate

Tarrytown, NY
onsite
Temporary to Hire
22.00 - 25.00 USD / Hourly
We are seeking a customer-focused professional to support client relationships and deliver an exceptional customer experience via a contract-to-hire position. This role will serve as a key point of contact for customers, helping to ensure a smooth onboarding process, ongoing engagement, and long-term satisfaction. Responsibilities:<ul><li>Build and maintain strong relationships with clients and serve as a trusted resource.</li><li>Support customer onboarding, training coordination, and account management activities.</li><li>Respond to customer inquiries and collaborate with internal teams to resolve issues.</li><li>Monitor customer satisfaction and identify opportunities to strengthen client engagement.</li><li>Maintain accurate customer information and activity within CRM systems.</li><li>Partner with cross-functional teams to support retention and growth initiatives.</li></ul>
2026-11-02T22:03:49Z

Call Center Specialist

Pennsauken, NJ
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are seeking a detail-oriented Call Center Specialist with experience handling a high-volume ordering process in a fast-paced environment. The ideal Call Center Specialist will have a strong background managing high call volume and supporting customers through both phone and chat channels. Based on general knowledge.<ul><li>Process a high volume of customer orders accurately and efficiently. </li><li>Handle inbound and outbound calls in a fast-paced call center environment.</li><li>Respond to customer inquiries via phone and chat with professionalism and urgency. </li><li>Enter and update order information in company systems with a high level of accuracy. </li><li>Resolve customer issues related to orders, product availability, shipping, and account questions. </li><li>Maintain strong service levels while managing multiple priorities throughout the day. </li><li>Collaborate with internal teams to ensure timely and accurate order fulfillment.</li></ul>
2026-10-22T20:33:44Z

Account Manager (Inside/Outside)

White House Station, NJ
onsite
Permanent / Full Time
85000.00 - 90000.00 USD / Yearly
We are looking for an Account Manager (Inside/Outside) to grow advertising and branding partnerships with clients in the financial services space. This role blends consultative selling, account development, and territory management, with a strong focus on understanding each client's business goals and translating them into effective marketing solutions. The ideal candidate is comfortable managing a mix of relationship-building, prospecting, reporting, and travel while bringing a solid understanding of business-to-business sales practices. Experience supporting insurance-related clients or navigating that market is highly valued in this position.ResponsibilitiesSales: • Perform advertising/marketing/branding needs-analysis on each customer/prospect to build a proposed advertising campaign based on advertiser needs • Bolster existing customer relationships and provide continual value to their organization's marketing/branding/advertising needs • Research accounts, identify key players, generate interest, and develop interest to stimulate opportunity • Produce accurate, effective sales proposals and submit ordersAdministrative: • Prompt documentation of all sales activity and customer information within Salesforce CRM • Submit expense reports in a timely manner • Ascertain and communicate field intelligence to home office • Submit weekly sales reports to manager and fulfill intermittent requests • Plan and execute effective travel throughout territory in a manner that is cost effective yet produces measurable results • Attend industry trade shows as scheduled to network, prospect, and connect with advertising customers. (2-4 annually) • Attend sales meetings as required. (1 annually)Insurance Focused: • Continue to expand knowledge of insurance market participants, terminology, news, and overall industry to support sales efforts • Understand insurance value chain and participant's target markets, as well as marketing/branding/advertising needs of participantsSchedule/Hours: <ul><li>8:30AM-4:30PM (2 to 3 days in office depending on the week…training period will be more onsite) </li><li>Will attend 3-4 tradeshows a year (all expenses paid) </li></ul>Benefits Summary:<ul><li>Tuition Reimbursement after 1 year</li><li>Paid time off/Paid company holidays - 4 weeks PTO plus 7 sick plus 10 holidays </li><li>Medical plan options/prescription drug plan</li><li>Dental plan/vision plan options</li><li>Flexible spending and health savings accounts</li><li>401(k) retirement savings plan with a Roth savings option and company matching contributions</li></ul>
2026-11-06T19:53:45Z

Exception Services Specialist

Novato, CA
onsite
Temporary / Contract
30.00 - 32.00 USD / Hourly
We are looking for an Exception Services Specialist to support banking operations by handling transaction and account items that require manual review and follow-up. This Long-term Contract position is based in Novato, California, and is ideal for someone who can investigate discrepancies, coordinate with internal teams, and maintain accurate processing in a regulated financial services environment. The role requires sound judgment, strong attention to detail, and the ability to keep exception workflows moving efficiently while delivering dependable internal customer support. Responsibilities: • Review exception queues each day, investigate suspended or rejected items, and complete the steps needed to bring transactions to resolution. • Research account variances, posting issues, and balance discrepancies by examining records, identifying root causes, and applying appropriate corrections. • Process exception-related work across banking activities such as checks, wire transfers, deposits, loan items, and other transactions that fall outside standard handling. • Partner with branches and internal support teams to gather missing details, clarify documentation, and resolve outstanding issues in a timely manner. • Detect input or processing inaccuracies, make updates when appropriate, and help prevent repeat issues through careful review of transaction data. • Record findings, actions, and outcomes clearly so that each case is documented accurately and meets audit and compliance expectations. • Escalate high-risk or complex matters when approvals or additional review are needed to ensure proper handling. • Support service quality by responding to internal inquiries, assisting with banking transaction questions, and communicating through email and other business channels. • Use multiple browser-based systems and banking platforms to track cases, verify information, and maintain productivity across concurrent tasks.
2026-10-09T22:28:49Z

Senior Client Services Specialist

Irving, TX
onsite
Temporary / Contract
20.00 - 23.00 USD / Hourly
We are looking for a Senior Client Services Specialist to join our team in a Contract role. This 12-week opportunity is ideal for a client-focused specialist who can manage commercial portfolio support, strengthen exhibitor and stakeholder relationships, and help deliver high-quality event experiences. The position combines day-to-day service coordination with process improvement, cross-functional collaboration, and occasional travel to support on-site event operations. Responsibilities: • Act as the main point of contact for assigned commercial accounts, delivering responsive support and building strong client relationships throughout the event lifecycle. • Create and carry out outreach efforts that keep clients informed, address questions early, and encourage greater participation and satisfaction. • Gather input from exhibitors and internal partners, review service workflows, and recommend practical changes that improve the overall customer experience. • Work closely with cross-functional teams to coordinate service delivery, resolve issues efficiently, and maintain smooth operational execution. • Travel to event sites as needed to oversee service areas, support floor operations, and help ensure a well-organized experience for clients and attendees. • Partner with contractors and external vendors to align service expectations, support event execution, and maintain productive working relationships. • Contribute to the preparation and review of exhibitor service materials, ensuring information is clear, accurate, and aligned with event policies and safety requirements. • Assist with financial and account-related activities such as billing coordination, reconciliations, and other support tied to client service operations when needed.
2026-10-19T13:13:44Z

Customer Experience Specialist

Sand Springs, OK
onsite
Temporary to Hire
24.00 - 28.00 USD / Hourly
Job Title: Customer Experience SpecialistLocation: Sand Springs (Tulsa), OKSchedule: Monday – Friday, 8:00 AM – 5:00 PM (100% Onsite)Pay: $24–$28/hour (DOE)Job Type: Temp-to-Hire Position Overview:We are seeking a knowledgeable and customer-focused Customer Experience Specialist to support a dynamic Customer Service team. This role is responsible for delivering exceptional service to both internal and external customers, resolving complex issues, and supporting key initiatives that enhance the overall customer experience. The ideal candidate brings strong product knowledge, problem-solving skills, and the ability to thrive in a fast-paced, team-oriented environment. Key Responsibilities:<ul><li>Serve as a full-time Customer Service Representative managing assigned accounts, customers, and Account Managers</li><li>Process customer orders, revisions, and returns via phone, email, and other channels in accordance with company procedures</li><li>Communicate pricing, shipping timelines, delays, and order details clearly and accurately to customers</li><li>Confirm pricing on all orders and maintain accurate order documentation</li><li>Respond to general inquiries and route calls to the appropriate departments</li><li>Resolve escalated customer issues while collaborating with internal teams including Operations, Sales, and Procurement</li><li>Support and implement customer service initiatives, process improvements, and procedural updates</li><li>Identify opportunities to enhance orders by consolidating or suggesting additional products</li><li>Maintain strong knowledge of company products, processes, and systems</li><li>Partner with the Commercial team to meet and exceed customer expectations</li><li>Participate in monthly quality and team meetings</li></ul>
2026-10-13T20:53:43Z

Customer Account Specialist

Canonsburg, PA
onsite
Permanent / Full Time
65000.00 - 80000.00 USD / Yearly
.We are seeking a customer-focused Account Specialist to serve as the primary contact for a portfolio of customer accounts. In this role, you'll partner closely with sales, operations, production, and accounting teams to ensure orders are processed accurately, delivered on time, and supported with exceptional customer service.This position is ideal for someone who enjoys building relationships, solving problems, and coordinating across multiple departments in a fast-paced manufacturing environment.What You'll Do<ul><li>Serve as the main point of contact for assigned customer accounts.</li><li>Prepare quotes, enter orders, process order changes, and provide timely status updates.</li><li>Coordinate with operations and production teams to confirm lead times and delivery schedules.</li><li>Support the sales team by verifying pricing, product specifications, and order details.</li><li>Track and resolve customer inquiries, complaints, and returns.</li><li>Monitor open orders and proactively communicate potential issues before they impact customers.</li><li>Maintain accurate customer records and account documentation.</li><li>Manage customer procurement portals, including order, pricing, and invoice uploads.</li><li>Partner with accounting on billing inquiries and credit-related matters.</li><li>Assist with logistics and shipping coordination as needed.</li><li>Provide coverage and support for team members during peak workloads or absences.</li></ul>Growth OpportunitySuccessful Account Specialists often evolve into trusted business partners for both customers and internal teams. As you develop knowledge of customer operations, products, and purchasing trends, you'll have opportunities to:<ul><li>Identify additional products and solutions that support customer needs.</li><li>Recognize purchasing patterns and proactively address changing requirements.</li><li>Build strong customer relationships and become a valued resource and advisor.</li><li>Contribute to customer retention and long-term account growth.</li></ul>
2026-10-08T16:33:47Z

Billing/Collections Manager

Kansas City, MO
onsite
Permanent / Full Time
80000.00 - 90000.00 USD / Yearly
We are looking for a Billing/Collections Manager to oversee invoicing and accounts receivable activities for our Kansas City, Missouri team. This role is responsible for keeping billing operations accurate, timely, and well organized while supporting healthy cash flow and dependable financial reporting. The ideal candidate brings strong analytical skills, a detail-oriented approach, and the ability to work across departments to resolve billing issues and improve day-to-day processes. Responsibilities: • Lead the end-to-end invoicing process, ensuring customer bills are issued correctly and in alignment with contract terms and established schedules. • Examine billing records for completeness and accuracy, addressing discrepancies before invoices are finalized and sent to customers. • Manage account corrections by preparing credit memos, billing adjustments, and revised invoices when needed. • Track outstanding receivables, follow up on overdue accounts, and escalate collection concerns in accordance with company guidelines. • Post and apply incoming payments promptly, then reconcile receipts against open balances while researching unapplied or incorrectly posted cash. • Work closely with Sales, Customer Success, and Operations to resolve customer account questions and remove obstacles affecting payment or billing accuracy. • Support month-end accounting activities tied to accounts receivable and revenue by maintaining reliable records and meeting reporting deadlines. • Identify patterns in billing issues, contract setup concerns, or revenue-impacting discrepancies and recommend practical solutions. • Strengthen internal controls by documenting procedures, maintaining organized records, and contributing to process improvement and special projects.
2026-10-28T14:48:44Z

Account Manager

Miami, FL
onsite
Permanent / Full Time
75000.00 - 85000.00 USD / Yearly
We are looking for an Account Manager to support business clients and strengthen customer partnerships in Miami, Florida. This role focuses on managing incoming sales opportunities, guiding clients through solutions that meet their needs, and helping drive revenue growth through consistent relationship management. The ideal candidate brings a strong background in B2B sales, communicates confidently, and excels in an inside sales environment. Responsibilities: • Manage a portfolio of business accounts and serve as a primary point of contact for client needs and ongoing support. • Respond to inbound inquiries promptly, identify customer objectives, and recommend appropriate products or services. • Build and maintain lasting relationships with clients to encourage retention, satisfaction, and expanded business opportunities. • Conduct inside sales activities that move prospects and existing customers through the sales process efficiently. • Collaborate with internal teams to ensure client expectations are met and service delivery remains consistent. • Track account activity, sales progress, and customer interactions to maintain accurate records and support forecasting. • Identify opportunities to grow revenue within existing accounts through cross-selling, upselling, and solution-based selling.
2026-11-03T13:43:39Z

Customer Service Specialist

Fairfax, VA
onsite
Temporary / Contract
20.00 - 23.00 USD / Hourly
We are seeking a Customer Service Specialist to provide exceptional support to customers by answering inquiries, resolving issues, and ensuring a positive experience across phone, email, and chat channels. The ideal candidate is a strong communicator, problem solver, and team player who thrives in a fast-paced environment. Responsibilities:<ul><li>Provide administrative support for day-to-day business operations</li><li>Assist with the contract process, including documentation and follow-up</li><li>Handle customer service inquiries and resolve issues in a professional manner</li><li>Send follow-up emails and maintain clear communication with customers and internal teams</li><li>Enter and update data in Excel, including working with columns, rows, and spreadsheets</li><li>Navigate and use various software systems efficiently</li><li>Maintain accurate records and ensure timely completion of assigned tasks</li></ul>
2026-11-03T19:48:44Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22.00 - 26.00 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-10-26T17:33:43Z

Digital Design & Research Specialist

Miami, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a Digital Design & Research Specialist to help create intuitive, engaging, and user-centered digital experiences across web, mobile, and emerging digital platforms. This role combines user research, customer insights, interaction design, and visual design to help organizations better understand their audiences and deliver exceptional digital products.The ideal candidate is naturally curious, data-driven, and passionate about solving complex business challenges through thoughtful design and research. You'll collaborate closely with cross-functional teams including product managers, developers, marketing professionals, and business stakeholders to transform user needs into impactful digital solutions.Key Responsibilities<ul><li>Conduct user research through interviews, surveys, usability testing, focus groups, and competitive analysis.</li><li>Gather and analyze qualitative and quantitative data to identify user behaviors, needs, pain points, and opportunities.</li><li>Create personas, customer journey maps, user flows, wireframes, and interactive prototypes.</li><li>Design intuitive and visually compelling user experiences for websites, applications, and digital products.</li><li>Develop user interface concepts that align with brand standards and accessibility best practices.</li><li>Present research findings and design recommendations to stakeholders and project teams.</li><li>Collaborate with developers to ensure accurate implementation of approved designs.</li><li>Participate in design reviews, brainstorming sessions, and strategic planning initiatives.</li><li>Advocate for user-centered design principles throughout project lifecycles.</li><li>Stay current on emerging design trends, technologies, and digital best practices.</li></ul>
2026-10-29T19:38:46Z

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